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MJ3800MYQ

Residential Sectional Wi-Fi Garage Door Opener

Installation and Operating Instructions

gomerlin.com.au

gomerlin.co.nz

Owners Copy: Please keep these instructions for future reference

This manual contains IMPORTANT SAFETY information

DO NOT PROCEED WITH THE INSTALLATION BEFORE READING THOROUGHLY

Содержание Commander Ultimate MJ3800MYQ

Страница 1: ...Opener Installation and Operating Instructions gomerlin com au gomerlin co nz Owners Copy Please keep these instructions for future reference This manual contains IMPORTANT SAFETY information DO NOT PROCEED WITH THE INSTALLATION BEFORE READING THOROUGHLY ...

Страница 2: ...including children with reduced physical sensory or mental capabilities or lack of experience and knowledge unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety After installation ensure that the parts of the door do not extend over public footpaths or roads Install the Smart Control Panel wired wall control or any addition...

Страница 3: ...sition and Mount the Garage Door Opener 10 Attach the Emergency Release Rope and Handle 11 Install Automatic Door Lock 11 Attach the Cable Tension Monitor Required 12 Install the Door Control Smart Control Panel 13 Install myQ Remote LED Light 14 Install the Protector SystemTM 15 Connect Power 18 Install the Battery Backup 19 ADJUSTMENT 20 Program the Travel 20 Test the Safety Reversal System 21 T...

Страница 4: ...6 cm between the side wall or obstruction and the end of torsion bar d The torsion bar must extend at least 1 5 3 81 cm past the bearing This may vary depending on your installation requirements e An electric outlet is required within 6 ft 1 83 m of the installation area If outlet does not exist contact a qualified electrician f Depending upon building construction extension brackets or wood block...

Страница 5: ...ace where your garage door opener will be installed and check the Wi Fi signal strength See page 24 to connect the garage door opener to a mobile device Check Signal Strength If you see Wi Fi signal is strong The garage door opener will connect to your Wi Fi network Wi Fi signal is weak The garage door opener may connect to your Wi Fi network If not try one of the options below to improve the Wi F...

Страница 6: ...ulleys brackets or their hardware ALL of which are under EXTREME tension Disable ALL locks and remove ALL ropes connected to garage door BEFORE installing and operating garage door opener to avoid entanglement This opener system is equipped with an unattended operation feature The door could move unexpectedly NO ONE SHOULD CROSS THE PATH OF THE MOVING DOOR Tools Needed During assembly installation...

Страница 7: ...fety reversing sensor Fastening hardware Alternate floor mounting of the safety reversing sensor will require hardware not provided 90 connector for cable conduit or flex cable adapter Required for permanent wiring Screw 10 32 2 Screw 14 10x2 4 Handle Rope Screw 1 4 20x1 2 2 Drywall Anchor Screw In 2 Screw 8 32x1 2 Screw 6ABx1 1 4 2 Drywall Anchor 2 Screw 6 32x1 2 Carriage Bolt 1 4 20x1 2 2 Wing N...

Страница 8: ...out and are accessible when attached to the torsion bar 4 Securely tighten the 2 square head set screws closest to the motor shaft by turning the screws 1 4 1 2 turn after making contact with the motor shaft Attach the Collar to the Garage Door Opener Assembly 1 To prevent possible SERIOUS INJURY or DEATH the collar MUST be properly tightened The door may NOT reverse correctly or limits may be los...

Страница 9: ... dry contact and E serial 4 Ground White IR sensors 5 IR Sensor Grey IR sensors 6 Green 7 Green 8 Flasher Black Gray Flashing Light output 9 Flasher OCS Ground White Flashing Light ground 10 Cable tension monitor Green Connection for a cable tension monitor 11 Cable tension monitor Green Connection for a cable tension monitor 12 OCS wall station Open Green Open Stop Close wall station 13 OCS wall ...

Страница 10: ...age door opener from torsion bar Drill 3 16 inch pilot holes at the marked locations Drill through metal door rail plates if necessary 6 Slide the garage door opener back onto the torsion bar until pilot holes align with bracket 7 Tighten the 2 square head set screws on the torsion bar For a hollow torsion bar tighten screws 3 4 1 full turn after making contact with the bar For a solid shaft torsi...

Страница 11: ...se emergency release handle to disengage door ONLY when garage door is CLOSED Weak or broken springs or unbalanced door could result in an open door falling rapidly and or unexpectedly NEVER use emergency release handle unless garage doorway is clear of persons and obstructions HARDWARE Screw 1 4 20x1 2 2 Rope Handle HARDWARE 10 feet 3 05 m max 3 7 6 cm Door Track Roller Lock Template 1 2 3 4 5 6 ...

Страница 12: ...o the roller is 2 6 51 153mm from the drum and the roller extends 1 8 1 4 3 6mm past the cable Make sure cable tension monitor is located over a wood support member and the roller is free from any obstructions NOTE There must be no obstructions in the installation area that prevent the cable tension monitor from closing completely when slack is detected 3 Mark and drill 3 16 pilot holes for screws...

Страница 13: ...or gang box or pre wired installations Do not pierce the wire with the staple as this may cause a short or an open circuit 10 Connect the wire to the red and white terminals on the garage door opener The wires can be connected to either terminal 11 Fasten the warning placard to the wall next to the door control NOTE DO NOT connect the power and operate the garage door opener at this time The door ...

Страница 14: ...r cord needed to reach the nearest outlet Wind any excess cord around cord retainer on the top side of the light base Route the cord through the channel so the light mounts flush 3 Open the light lens 4 Mount the light with the screws provided 5 Close the light lens 6 Plug in the light to the outlet NOTE The LED light is very bright DO NOT stare at the light while on a ladder Your garage door open...

Страница 15: ... as the sun never shines directly into the receiving sensor lens The mounting brackets are designed to clip onto the track of sectional garage doors without additional hardware If it is necessary to mount the sensors on the wall the brackets must be securely fastened to a solid surface such as the wall framing Extension brackets see accessories are available if needed If installing in masonry cons...

Страница 16: ...t the door movement Align the Safety Beams to face each other and tighten if necessary The wiring should exit from the bottom of the housing to maintain the correct IP rating and continued operation One sensor is a Sending Eye the other is a Receiving Eye Try to avoid positioning these in direct sunlight as this may interfere with the operation of the beams Install Cabling Run both sets of Safety ...

Страница 17: ...bstruct the beams with the door travelling UP the door should continue to the OPEN position Status indicators on the Safety Beams Normal Operation Low standby Mode Safety Beams misaligned Safety Beams obstructed For further diagnostics refer to the TROUBLESHOOTING section on page 30 Emergency Overide NOTE The door can t be closed using the myQ app if an obstruction of Safety Beam failure has occur...

Страница 18: ... fit into the outlet you have contact a qualified electrician to install the proper outlet CONNECT POWER 1 Plug in the garage door opener into a grounded outlet 2 DO NOT run garage door opener at this time To prevent possible SERIOUS INJURY or DEATH from electrocution or fire Garage door installation and wiring MUST be in compliance with ALL local electrical and building codes NEVER use an extensi...

Страница 19: ... 4 Connect red and black wires from the garage door opener to the corresponding terminals on the battery 5 Replace the battery cover 6 Plug in the garage door opener BATTERY STATUS LED GREEN LED All systems are normal A solid green LED light indicates the battery is fully charged A flashing green LED indicates the battery is being charged ORANGE LED The garage door opener has lost power and is in ...

Страница 20: ...sing too much slack in the cable the garage door opener light will flash 5 times Ensure the cable tension monitor is correctly installed then follow the steps for Program the Travel If the garage door opener lights are flashing 10 times during the steps for Program the Travel the safety reversing sensors are misaligned or obstructed refer to page 15 When the sensors are aligned and unobstructed cy...

Страница 21: ...te control push button to close the door The door will not move more than an inch 2 5 cm and the garage door opener lights will flash 10 times The garage door opener will not close from a remote control if the LED in either safety reversing sensor is off alerting you to the fact that the sensor is misaligned or obstructed If the garage door opener closes the door when the safety reversing sensor i...

Страница 22: ... Monitor Roller Disengage any door locks before proceeding The door should be fully closed if possible Pull down on the emergency release handle until a click noise is heard from the door opener and lift the door manually To reconnect the door to the door opener pull the emergency release handle straight down a second time until a click noise is heard from the door opener The door will reconnect o...

Страница 23: ...r opener lights turn on the sensor LEDs will light The garage door opener will not go into the sleep mode until the garage door opener has completed 5 cycles upon power up LIGHTS The garage door opener light will turn on when the opener is initially plugged in power is restored after interruption or when the garage door opener is activated The light will turn off automatically after 4 1 2 minutes ...

Страница 24: ... myQ light controls or a garage door opener You will need Wi Fi enabled smartphone tablet or laptop Broadband Internet Connection Wi Fi signal in the garage 2 4 Ghz 802 11b g n required see page 5 Password for your home network router s main account not guest network myQ serial number located on the garage door opener SYNCHRONISE THE DOOR CONTROL To synchronize the door control to the garage door ...

Страница 25: ... when the home is empty i e vacation TIMER TO CLOSE TTC DO NOT enable TTC if operating a one piece door TTC is to be used ONLY with sectional doors Factory default is set to off TTC can be set to automatically close your garage door from the fully open position after a specified period of time 1 5 10 minute intervals or a custom setting up to 99 minutes The garage door opener will beep and the lig...

Страница 26: ...t the time interval before door closes NOTE DO NOT enable TTC if operating a one piece door TTC is to be used ONLY with sectional doors Enable disable lock Set up Wi Fi add remote controls MyQ devices an extra remote button to control your garage door opener lights or a keyless entry The garage door opener must run through a complete cycle before it will activate Wi Fi programming For help related...

Страница 27: ...s the button on the remote control that you wish to operate your garage door Keyless Entry Enter a 4 digit personal identification number PIN of your choice on the keyless entry keypad Then press the ENTER button The garage door opener lights will flash or two clicks will be heard when the code has been programmed Repeat the steps above for programming additional remote controls or keyless entry d...

Страница 28: ...LED comes ON 2 Login to the myQ app and add the myQ Remote LED Light TO ERASE ALL PROGRAMMING FROM THE myQ REMOTE LED LIGHT 1 Press and hold the LEARN button until the LED turns off 6 10 seconds All programming is now erased LEARN Button Black Adjustment Button To Erase the Memory ERASE ALL REMOTE CONTROLS AND KEYLESS ENTRIES 1 Press and hold the LEARN button on garage door opener until the learn ...

Страница 29: ...lance then it must not be used until serviced by a trained door technician or Professional Dealer The garage door service fee will be at the purchaser s expense myQ Remote LED Light Unplug the light before cleaning Use a lightly dampened cloth for cleaning DO NOT use liquid cleaners on the light lens Care of Your Garage Door Opener To prevent possible SERIOUS INJURY or DEATH NEVER allow small chil...

Страница 30: ...ck for binding or obstructions such as a broken spring or door lock correct as needed Replace motor if necessary 1 6 Door coast after it has come to a complete stop Program travel to coasting position or have door balanced by a trained technician 2 1 5 No movement or sound Replace logic board 3 1 The garage door opener moves slightly then stops Activate the garage door opener again If problem pers...

Страница 31: ...ctly installed If a second cable tension monitor has been removed follow the instructions to relearn a single cable tension monitor See Installation Step 4 The safety reversing sensor must be connected and aligned correctly before the door opener will move in the down direction If you are able to close the door using constant pressure verify the safety reversing sensors are properly installed alig...

Страница 32: ...ck when the garage door is opened and will remain disabled until power is restored The door opener is beeping Indicates unattended closure The opener has been activated by the myQ App A solid orange LED with beep sounding approximately every 2 seconds indicates the door opener is operating on battery power A flashing orange LED with beep sounding every 30 seconds indicates the battery is low A sol...

Страница 33: ...y Parts 3 2 5 4 1 6 KEY NO PART NO DESCRIPTION KEY NO PART NO DESCRIPTION 1 050DCANZRJWF Logic Board 2 041B9221 Travel Module with Wire Harness 3 041C0297 Transformer 4 041D1624 2 Motor 5 041D0193 Power cord 6 041D9250 Housing door service kit ...

Страница 34: ...l ENROLL FAIL RETRY SEND PASS READY ENROLL 827AU STANDARD ACCESSORIES Single Button Security 2 0 Remote Control Includes visor clip E940M Wireless Keyless Entry For use outside of the home to enable access to the garage using a 4 digit PIN Accessories Cable Tension Monitor Cable tension monitor with 33 foot 10 m cord 041A9264 Automatic Door Lock The automatic door lock is used to prevent the door ...

Страница 35: ... not readily accessible These cost will be at the purchaser s expense Warranty Conditions It is a condition of this Chamberlain Limited Warranty that the Unit is sold installed and serviced by a Professional Dealer appointed or authorised by Chamberlain A Merlin branded garage door opener purchased over the internet and installed by a person other than a Professional Dealer will not be covered by ...

Страница 36: ...outside Chamberlain s reasonable control and not arising under normal and standard operating conditions NB A General Purpose Outlet GPO ie power point must be supplied by the consumer as this electrical fitting does not form a part of the Unit opener If this Chamberlain Limited Warranty does not apply you may have rights available to you under the Australian and New Zealand consumer protection law...

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