Troubleshooting Guide:
Matrix 7xi Console
Prepared by:
Emilie McWilliams
Date Prepared:
2/20/2015
Effective Date:
2/20/2015
Models Affected:
Matrix 7xi
Original Bulletin:
NB-1407002, Ver. 3
D
ESCRIPTION
Use this guide to troubleshoot a 7xi console. Tables are organized by symptoms:
Table 1 – Picard/GUI Application Crash or Frozen Screen
Table 2 – Error Message
Table 3 – Issue Running App
C
OMMON
C
ASES
Locate the symptom on Table 1, Table 2, or Table 3 below and follow the troubleshooting steps outlined across the
row. 1, 2, 3, 4, etc. indicate troubleshooting steps.
Table 1: 7xi Console – Picard/GUI Application Crash or Frozen Screen
Photo
Symptom
(P: Persistent;
I: Intermittent)
Can’t link to
internet
Console
shows black
screen
Console stuck
at loading
screen
White screen
or blue screen
error
(hcw72ATV.s
ys)
1|
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