IDTECH ViVOpay User Manual Download

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ID TECH

10721 Walker Street, Cypress, CA 90630

Voice: (714) 761-6368 Fax: (714) 761-8880

ViVOpay ™ VP5300 User Manual

80152500-001 Rev. O
7 April, 2021

Summary of Contents for ViVOpay

Page 1: ...ID TECH 10721 Walker Street Cypress CA 90630 Voice 714 761 6368 Fax 714 761 8880 ViVOpay VP5300 User Manual 80152500 001 Rev O 7 April 2021...

Page 2: ...ed or any other method or translated into another language or language form without the express written consent of ID TECH ID TECH is a registered trademark of International Technologies and Systems C...

Page 3: ...VP5300 User Manual Page 3 Revision History Date Revision Changes Author 04 07 2021 O Reimplemented Revision History log Updated Current Draw table with L80 specs CB...

Page 4: ...Assignments RS 232 22 6 8 VP5300 External Cable Pin Assignments USB 22 6 9 Engaging the Removal Detection Switch for Testing 23 6 10 Installation Notes 24 6 11 24 Hour Device Reboot 24 7 LED MANAGEME...

Page 5: ...VP5300 User Manual Page 5 17 IC COMPLIANCE WARNING 44 18 CAUTIONS AND WARNINGS 45...

Page 6: ...demanding conditions The VP5300 is certified to the latest payment standards of EMV Level 1 and Level 2 and PCI 5 x and offers easy integration of payments into self serve kiosk and unattended enviro...

Page 7: ...henet port Able to use a 9 24VDC power source support up to 45V current spike protection LAN with network function 2 colored LEDs for link state and speedindication Low power Sleep Mode and Stop Mode...

Page 8: ...H regulation USB IF Compliance with USB IF regulation IC Compliance with IC regulation EMV Contact L1 L2 Contactless L1 PCI PCI PTS 5 X Certified Contactless Technology Specification Compliance Americ...

Page 9: ...158 F max change of 10 C per hour Storage Temperature 40 C to 80 C 40 F to 185 F Operating Humidity 10 to 95 non condensing Storage Humidity 10 to 95 non condensing duration 3 months Transit Humidity...

Page 10: ...ISO 18092 ISO 21481 PCD NFC Typical Read Range 4 6 cm 1 5 to 2 3 inches NFC Antenna Electrical Specifications Reader Input Voltage Supplied by the VP5300 500mA 9VDCIN Working Current Rated power 3 8W...

Page 11: ...2 325mA 470mA Normal L80 123mA 156mA Normal Contactless L80 231mA 305mA Normal Contactless L80 Lan connection 254mA 334mA Normal Contactless L80 Lan connection BuzzerX2 275mA 352mA Sleep Mode NFC off...

Page 12: ...ing the F0 03 command to control the unit s power state is limited to RS 232 operation and is not available in USB mode Also note that when the VP5300 has been put in Stop Mode with the F0 03 command...

Page 13: ...VP5300 User Manual Page 13 4 VP5300 3 View Drawing...

Page 14: ...VP5300 User Manual Page 14 5 NFC Antenna 3 View Antenna mounting details...

Page 15: ...L100 or L80 Demo unit NFC Antenna USB Cable RS232 Cable VP5300 L100 or L80 cable Power plug with EUR AUS UK Mounting Brackets 801592239 001 x3 1 for the VP5300 2 for the L100 or L80 6 2 Installing the...

Page 16: ...00 User Manual Page 16 6 2 1 Reader Drainage Holes VP5300 readers have three drainage holes shown below When mounting make sure to keep the drainage holes exposed to allow liquid to drain from the rea...

Page 17: ...unting holes ensuring that the antenna is far enough away from the main body of the VP5300 so that insertion of a tap card in the unit s contact EMV slot does not trigger an unwanted NFC interaction I...

Page 18: ...1 with the RJ 45 connector through the matching 14 0 mm 0 551 inch hole into the kiosk Make sure that the front of the antenna will be properly oriented not upside down on the kiosk before inserting t...

Page 19: ...ace of the kiosk Note Tighten the nuts to 5 7 in lbs for a good weather tight seal 9 Attach the end of the cable with the SMB barrel connector through the right 14 0 mm 0 551 inch hole and secure it t...

Page 20: ...ximity of metal There are three options when flush mounting the antenna in a metal surface or bezel 1 Mount with the RF emitting surface of the antenna at least 1cm forward of anymetal 2 Mount with th...

Page 21: ...et receptacle 6 5 Connecting to Power The VP5300 can be powered through the RS 232 communications cable or the USB Y connector In either case the VP5300 requires the 9VDC power supply to operate 1 Con...

Page 22: ...g to the Host Port Use 9 pin Joint Tech P N A2002H 09P or equivalent for the mating connector See diagrams below for RS 232 or USB as appropriate 6 7 VP5300 External Cable Pin Assignments RS 232 6 8 V...

Page 23: ...SmartPIN L100 or L80 keypad for PIN functionality For bench testing you may find it desirable to clamp the detection removal nubs closed using a metal strip held on with two screws as in the illustra...

Page 24: ...nnection testing or component replacement particularly when untrained individuals might be involved Test the installation using a test card to perform an end to end transaction the same as an actual p...

Page 25: ...operation o The Green LED will flash after powering on the smart card o The solid Green LED indicates smart card processing is complete and the ICC powered off The user can remove the smart card Stat...

Page 26: ...ating Service action 1 Off Off Off No external power Check the power cable and power supply 2 Solid Red Power is on but firmware doesn t run Dismount the device and send it back to the manufacture 3 S...

Page 27: ...ommunicating with its host Check removal switch under the gasket on the unit s front flange on the right to see if it is fully engaged if necessary call service center to reactivate the reader 10 Soli...

Page 28: ...heck has failed 9 Keys Failed Encryption key self check has failed 10 Whitelist Failed White list data file self check has failed 11 Restricted Check for a suspected attack 12 TRANS Suspended If the d...

Page 29: ...tor Tampered Status Other Issue Status Front LED Off All LEDs off Back Diagnostic LED Solid red See below SmartPIN L100 or L80 LCD TAMPERED See below Buzzer Alarm tone Alarm tone When paired to a Smar...

Page 30: ...t the card or phone so that maximum surface area is parallel to the antenna module as shown below The antenna should beep and all four green LEDs should illuminate briefly to indicate a successful tes...

Page 31: ...set and the LCD screen will prompt to enter a password 4 Enter default Password A 12345678 Make sure the device beeps after each button is pressed to register the input After correctly entering the de...

Page 32: ...r chip and PIN operation you will need to configure the unit to operate in Configuration 3C Out of the box the VP5300 uses the 4C configuration which indicates the reader performs EMV transactions wit...

Page 33: ...button This configures the VP5300 reader to accept 3C configuration settings 4 Find the Save Terminal Data command see below When you select it the upper portion of the center panel will change appea...

Page 34: ...5300 User Manual Page 34 9 3 Pair the Devices 1 Open Device Send NEO Command Enter 63 for Cmd and 01 for Sub in the text boxes at the top of the center panel as shown below This command pairs thereade...

Page 35: ...he rubber gasket If the unit is not mounted in a kiosk or other fixture you can temporarily engage the pressure switch by attaching a strip of metal to the right side of the flange as shown below note...

Page 36: ...p or down Select Enable CR and press Enter 2 Setup is now complete Execute the Start EMV Transaction command in the USDK Demo or start a transaction from your own software and then insert a PIN debit...

Page 37: ...s Enter Setup is now complete Execute the Start EMV Transaction command in the USDK Demo or start a transaction from your own software and then insert a PIN debit card After the prompt for PIN comes u...

Page 38: ...nd pagers Mobile telephones Power lines and transformers Large electric motors Medical equipment Microwaves Electromechanical switches Wireless routers Q What should I do if I suspect RF interference...

Page 39: ...o high signal levels of another frequency frequency is an important factor Some electronic system components are internally shielded and have a very high immunity to interference but generally most eq...

Page 40: ...wnload the Firmware update package VP5300 production ZIP file and extract it to your computer You will also need to install ID TECH s Universal SDK Demo app available free on the ID TECH Knowledge Bas...

Page 41: ...firmware update open the FirmwareApp directory and select the FW file that starts with VP5300 v1 00 and click Open 6 The VP5300 reboots and enters the bootloader at which point the USDK Demo app begi...

Page 42: ...there is no method to turn off encryption Symptom Possible Cause Remedy General Issues Reader does not appear to be powered on no LEDs are lit Reader not powered on or incorrect voltage Improper use...

Page 43: ...PK is out of date one particular kind of card may no longer be usable Update the CAPK Communication to Kiosk No data is received or data is garbled Faulty or incorrect cable connections Check that the...

Page 44: ...which can be determined by turning the equipment off and on the user is encouraged to try to correct the interference by one or more of the following measures Reorient or relocate the receiving antenn...

Page 45: ...ximit d metteurs radio ce qui peut r duire la performance du lecteur Caution Do not drop the device Attention Ne pas laisser tomber le lecteur Caution Electrostatic sensitive device Use caution in han...

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