IBM SurePOS 700 Series Hardware Service Manual Download

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SurePOS 700 Series

SurePOS 700-723/743/783/784 Hardware
Service Guide

GY27-0424-05

Summary of Contents for SurePOS 700 Series

Page 1: ...SurePOS 700 Series SurePOS 700 723 743 783 784 Hardware Service Guide GY27 0424 05...

Page 2: ......

Page 3: ...SurePOS 700 Series SurePOS 700 723 743 783 784 Hardware Service Guide GY27 0424 05...

Page 4: ...http www ibm com solutions retail store support Click Publications A form for reader s comments is also provided at the back of this publication If the form has been removed address your comments to...

Page 5: ...l area network 8 Audio and headphones 9 PC I O 9 Optional USB DASD 9 USB support 10 Unique software interface 10 Physical characteristics 10 Dimensions 10 Controls and indicators 10 Connectors 11 IBM...

Page 6: ...placing the main riser card 49 Replacing the main riser card battery 49 Replacing the DASD cage 50 Replacing the power supply 51 Replacing the power supply rear coupling 52 Replacing the system board...

Page 7: ...7 Japanese power line harmonics compliance statement 97 Japanese VCCI Council Class A statement 97 Japan Electronics and Information Technology Industries Association JEITA statement 97 Korean communi...

Page 8: ...vi SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 9: ...ble I O ports 12 6 Connection icons definitions 13 7 Port DC loads 17 8 Cash drawer jumper settings 22 9 Printer jumper settings 23 10 Diagnostic processor LEDs 60 11 Actions to isolate the cause of a...

Page 10: ...viii SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 11: ...24 Removing the unit pullout tray from the unit frame 37 25 Removing a hard disk drive 38 26 Removing an optical drive 39 27 Opening the I O module latch 40 28 Removing the I O module latch 41 29 Disc...

Page 12: ...x SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 13: ...s for the SurePOS 700 and options v Appendix B Safety information on page 87 provides safety information and warnings v Appendix C Notices on page 93 provides detailed legal and disposal information R...

Page 14: ...listed on the battery available before your call For information about disposal of sealed acid batteries outside the United States contact your local waste disposal facility or go to http www ibm com...

Page 15: ...Website at www ibm com solutions retail store support Click Publications to search for the most current version of this document About this guide xiii...

Page 16: ...xiv SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 17: ...he following updates v Updated description of the front USB v Updated part numbers descriptions October 2010 This edition of the SureP0S 700 723 743 783 784 Hardware Service Guide GY27 0424 04 include...

Page 18: ...xvi SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 19: ...oft Windows Embedded for Point of Service WEPOS XP PRO or POSReady operating systems preinstalled Value products that balance cost and high performance 743 Intel Celeron 440 2 0 GHz C43 Controller mod...

Page 20: ...3 MHz DDR2 DIMM 256 MB standard 2 GB maximum 2 slots 667 MHz DDR2 DIMM 512 MB standard 4 GB maximum 2 slots 667 MHz DDR2 DIMM 512 MB standard 4 GB maximum 2 slots 1066 MHz DDR3 DIMM 1 GB standard 8 GB...

Page 21: ...operate correctly over all voltage and temperature ranges Models 784 C84 and E84 support dual channel memory which can provide increased performance over single channel configurations depending on the...

Page 22: ...GB See Figure 2 on page 5 2 1 GB 1 GB 1 GB 3 GB 1 2 GB 1 1 GB 2 GB 1 GB 4 GB 2 2 GB 2 GB 2 GB 4 GB See Figure 3 on page 6 2 1 GB 1 2 GB 1 GB 1 GB 2 GB 5 GB 2 2 GB 1 1GB 2 GB 1 GB 2 GB 6 GB 3 2GB 2 GB...

Page 23: ...A B C D 1 GB 1 GB Figure 2 2 G configuration DIMMs Chapter 1 Introducing the SurePOS 700 models 5...

Page 24: ...A B C D 1 GB 2 GB 1 GB Figure 3 4 G configuration DIMMs 6 SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 25: ...failure Front panel Power green Hard disk drive HDD activity green INFO amber Behind the front door Processor fan failure amber System board failure amber Upper HDD failure amber Lower HDD failure amb...

Page 26: ...VMT is selected then more than 256 MB of DRAM can be used if needed and available The primary VGA port supports resolutions up to 1920 X 1080 while the secondary VGA port is limited to 1280 X 1024 Vid...

Page 27: ...2 keyboard and mouse v Two RS 232 ports Note Models 743 C43 E43 783 E83 784 C84 and E84 contain two additional RS 232 channels Drivers are required to enable these ports for all operating systems and...

Page 28: ...he RS 485 Electronic Industries Alliance EIA 485 subsystem if the system is equipped with RS 485 ports1 v An interface to the POS USB subsystem1 v An interface to the POS RS 232 subsystem1 Physical ch...

Page 29: ...ll the optional uninterruptible power supply Connectors The SurePOS 700 Series offers a unique configuration for connecting POS I O devices Most of the POS specific I O function is contained on a rise...

Page 30: ...Front Ethernet One back Analog video Two back PS 2 keyboard One back PS 2 mouse One back RS 232 EIA 232 Two back Four back POS ports USB RS 485 RS 232 Choice Figure 6 shows the 12 V USB and the headph...

Page 31: ...finitions Icon Definition Icon Definition PS 2 mouse Display 1 and 2 PS 2 keyboard Ethernet LAN USB 2 0 External serial devices such as a scale and a scanner A and B and C and D Models 743 C43 E43 783...

Page 32: ...ration Figure 8 shows the base SurePort adapter configuration the top slot is filled by a blank A B 12 V powered USB ports C 24 V powered USB port CD A 3A CD B 3B IBM cash drawer ports Note Port 3A de...

Page 33: ...rts Note Port 3A detects an IBM cash drawer automatically If you use non IBM cash drawers read the voltage considerations described in Cash drawers on page 22 4A IBM RS 485 primary display 5A IBM RS 4...

Page 34: ...CD A 3A CD B 3B IBM cash drawer ports Note Port 3A detects an IBM cash drawer automatically If you use non IBM cash drawers read the voltage considerations described in Cash drawers on page 22 9A RS...

Page 35: ...ernal loads is 5 A maximum The total 5 V current available for all external loads is 5 A maximum 2 Two printers cannot be attached to the system simultaneously 3 Only one cash drawer can be activated...

Page 36: ...mple IBM Wake on LAN Power management Power management on the SurePOS 700 is based on the standard desktop PC model Depending on the operating system and drivers that are used all models are capable o...

Page 37: ...s require much less power A typical system unit with an liquid crystal display LCD operator display can last 15 minutes with a new fully charged battery depending on print activity and it can last 60...

Page 38: ...ion The interface is compatible with Microsoft Windows default uninterruptible power supply implementations Configuration switches The uninterruptible power supply configuration dual in line package D...

Page 39: ...de If the system unit is turned off the unit does not stay in standby mode When AC power is restored AC power is again available at the uninterruptible power supply output This setting is useful for s...

Page 40: ...the cash drawer the system unit or both is possible You can configure the cash drawer voltage 24 V or 38 V with the configuration options in the POS configuration setup program or with the jumper ove...

Page 41: ...e 16 on page 24 the powered USB receptacle consists of two connectors that are integrated within a common shielded housing These two connectors are stacked vertically inside the common housing The upp...

Page 42: ...which prevents inadvertent disconnections Non POS I O devices The SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 support most of the following non POS I O devices v Many but not all US...

Page 43: ...LEPOS 11 Note Problem resolution procedures typically require the installation of the latest fix pack Drivers Driver packages are available on the IBM Web site at http www2 clearlake ibm com store sup...

Page 44: ...igration problems v Applications requiring COM ports 3 or greater must be capable of using a PCI compliant Plug and Play device that uses the shared interrupt architecture v Third party memory modules...

Page 45: ...th a monitor and PC keyboard attached turn ON the system 2 Press the Delete key during POST to enter BIOS Setup 3 Use the arrow keys to navigate to Standard CMOS Features and press Enter The machine t...

Page 46: ...28 SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 47: ...es the presence of power you must remove the AC power cord before continuing Cables connectors and headphones These tips will assist you when removing and replacing parts for the SurePOS 700 v All cab...

Page 48: ...tray 2 Lift off the I O tray 3 To remove the front mount clips push each of the front mounting tabs forward until it unlatches To replace the I O tray 1 Install the two mounting clips A in Figure 18...

Page 49: ...s of the following parts v Front bezel v Hinged rear door modesty cover v Top cover Removing the front bezel To remove the front bezel 1 Press the right latch C and depress the center latch that hooks...

Page 50: ...2 Press the left latch to release the bezel and pull it forward 3 Lift the bezel from the system 32 SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 51: ...ar door To open the rear door firmly grip the middle of the rear door and pull The latches B in Figure 20 will release automatically B Figure 20 Opening the rear door Chapter 2 Removal and replacement...

Page 52: ...metal holding clip located in the rear center of the top cover C in Figure 21 2 Push this clip downward and push the cover backward a few inches then lift upward to remove C Figure 21 Removing the top...

Page 53: ...the line imprinted on the top plate A in Figure 22 2 Press the top cover sides down and inward slightly while sliding the cover forward to lock it into place Pull cover as far forward as it will go 3...

Page 54: ...door D loop handle completely to the right flush against the front of the drive bay door to ensure that it does not interfere with closing the front bezel 2 Push inward on the side tabs C in Figure 23...

Page 55: ...e to support the pullout tray if you remove it completely To replace the pullout tray insert the rear of the pullout tray into the front of the unit frame and gently slide back until the pullout tray...

Page 56: ...25 inward and pull to remove the hard disk drive on its rails To replace the hard disk drive reverse the previous steps Note Be sure to press the new drive on its rails into the back of the DASD cage...

Page 57: ...rive and its bracket with your fingers while pushing down on the bracket lock tab A in Figure 26 to disengage it from its window 4 Pull out the optical drive in its bracket To replace the optical driv...

Page 58: ...es latch A in Figure 27 by pressing down on its locking tab B and rotating it counterclockwise on its hinge 4 Pull carefully on the I O module C to slide it out of the slot To replace the I O modules...

Page 59: ...rom its closed position Note You do not need to remove the I O modules to replace the latch 2 Press down on the top locking tab of the I O module latch A in Figure 28 and pivot the latch downward out...

Page 60: ...the unit frame 2 Carefully disconnect the fan connector A in Figure 29 from the system board 3 Push down on the duct lock tab A in Figure 30 on page 43 and slide the chassis fan duct B towards the rea...

Page 61: ...ing the processor fan Models 723 and E23 only To remove the processor fan 1 Follow the steps in Removing the pullout tray on page 37 to remove the pullout tray completely from the unit frame 2 Follow...

Page 62: ...rd that is next to the memory modules 3 Press down on the levers A in Figure 31 on the processor heatsink to release the connections 4 Lift the corner of the fan previously held down by the levers unh...

Page 63: ...he control switch card 1 Follow the steps in Removing the front bezel on page 31 to remove the front bezel 2 Remove the two screws on the front of the card that are holding the card in place 3 Pull th...

Page 64: ...ont USB module reverse the previous steps Replacing the spline Note Spline handles are not present in all systems To remove the spline 1 Follow the steps in Removing the pullout tray on page 37 to rem...

Page 65: ...A Figure 33 Loosening the spline screw Chapter 2 Removal and replacement procedures 47...

Page 66: ...then proceed to Replacing the main riser card on page 49 to remove the I O modules and the riser card To replace the spline reverse the previous steps Note When replacing the riser card ensure that th...

Page 67: ...er card reverse the previous steps Replacing the main riser card battery The SurePOS 700 uses a CR2032 3 V lithium coin battery on the main riser card To remove the main riser card battery 1 Follow th...

Page 68: ...ge device DASD cage 1 Follow the steps in Replacing a hard disk drive on page 38 and in Replacing the optical drive on page 39 to remove all drives from the drive bay Note Step 1 is only necessary if...

Page 69: ...em board Note The system board main power connector has a latch on the right side of it that you must push to disconnect it 3 Disconnect the power cable from the riser card Note The riser card main po...

Page 70: ...on page 50 to remove the drive cage along with its riser card and all drives Note You do not have to remove the riser card or drives from the DASD cage to remove it from the system you can skip those...

Page 71: ...e system board battery 1 Follow the steps in Removing the pullout tray on page 37 to slide the pullout tray halfway out of the unit frame 2 Carefully press down on the battery release button A in Figu...

Page 72: ...s tabs toward the rear of the system board 2 Carefully press down on the battery to snap it under the battery release button 3 Slide the pullout tray back into the unit frame until it locks into plac...

Page 73: ...s the location of the system board battery A for Models xx4 To remove the battery grasp it with the thumb and index finger and lift up Reverse this procedure to install the battery A Figure 40 Replaci...

Page 74: ...3 Figure 42 on page 57 Attach the modular flash drive pins to the system board connector Line up the pins on the board with the holes on the internal modular drive shown A in Figure 41 or B in Figure...

Page 75: ...tly lift up the drive from the 10 pin connector while pressing in the wings of the white stand off pin The stand off pin should remain connected to the motherboard B Figure 42 SurePOS 723 system board...

Page 76: ...58 SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 77: ...Ensure that all I O devices are connected correctly 2 Ensure that AC power is connected 3 Ensure that the contrast and the brightness controls on the display are adjusted correctly 4 Ensure that all...

Page 78: ...ault is corrected the fan LED is no longer lit J LED 2 system board The system board has failed Replace the system board When the fault is corrected the system board LED is no longer lit K LED 3 upper...

Page 79: ...wer on start plug in that provides access to the system event log Follow these steps to view the system event log 1 Turn on the system and wait for the System Event Log Viewer Figure 43 screen to appe...

Page 80: ...ess the event hot key 4 Follow the prompts on the screen to view events or to clear the system event log Notes 1 All saved events can be viewed 2 Events are logged by event date most recent to oldest...

Page 81: ...the display 6 Exchange the video display The keyboard does not work or only some keys work 1 Ensure that the keyboard is securely attached to the keyboard port 2 Move your fingers across the keys Ens...

Page 82: ...quirements You might need to order these tools which are not included in the toolkit v Ethernet wrap plug v Tri connector serial and parallel wrap plug v USB mouse required for POS Device Diagnostics...

Page 83: ...con 1 From the Microsoft Windows task bar click the RAID icon This icon is present only during an array rebuilding or if abnormal activity occurred such as a failed drive The VIA V RAID utility opens...

Page 84: ...in Replacing a hard disk drive on page 38 to remove and replace the failing hard disk drive 2 Reassemble the machine and power on After the operating system loads the RAID application rebuilds the har...

Page 85: ...s experiences a failure Determining a hard drive failure Models xx4 When the RAID program indicates a hard drive failure you can determine which drive has failed using one of the following two methods...

Page 86: ...tering RAID during startup 1 Shut down and reboot the machine by clicking Start Shutdown or follow the procedure for your business 2 During the reboot Figure 49 on page 69 displays information about t...

Page 87: ...ve Follow the steps in the Replacing a hard disk drive on page 38 to remove and replace the failing hard disk drive After the operating system loads the RAID application rebuilds the hard disk drive a...

Page 88: ...tion from the BIOS setup menu you can enter the RAID setup menu before the Windows OS starts by pressing Ctl I on the keyboard Figure 49 on page 69 is an example of the menu Figure 50 Example of the R...

Page 89: ...E23 743 C43 E43 783 E83 784 C84 and E84 are available from the IBM Retail Store Solutions Web site at http www2 clearlake ibm com store support html surepos700 html To run the diagnostics 1 Download...

Page 90: ...y You can download these utilities from the IBM Retail Store Solutions Web site at http www2 clearlake ibm com store support html surepos700 html Boot device order Models xx3 The boot device order is...

Page 91: ...ns in Removing the covers on page 31 3 Follow the instructions in Removing the pullout tray on page 37 4 See A in Figure 51 or B in Figure 52 on page 74 or C in Figure 53 on page 74 to locate your CMO...

Page 92: ...JP1 1 2 3 B Figure 52 Location of CMOS jumper Models 723 and E23 C Figure 53 Location of CMOS jumper Models 784 C84 and E84 74 SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 93: ...nd E83 JP1 Models 784 C84 and E84 JP1 5 Move the pins to position 2 3 and wait for 5 seconds 6 Return the pins to position 1 2 7 Plug in the AC cord and turn on the system Your system now has the defa...

Page 94: ...76 SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 96: ...ssembly 1 SurePOS 700 Models 723 E23 743 C43 E43 783 E83 784 C84 and E84 1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 17 18 19 20 21 22 23 24 25 26 27 28 29 78 SurePOS 700 723 743 783 784 Hardware Service Guid...

Page 97: ...storm light gray 7 44T5218 1 Narrow front bezel assembly iron dark gray 7 44T5220 1 Narrow front bezel assembly litho gray 44T5228 1 Narrow coverless front bezel assembly storm light gray 44T5230 1 Na...

Page 98: ...020 1 I O module top RS 485 24 V 18 47J5582 1 I O module 3 9 pin RS 232 18 47J5583 1 I O module 1 9 pin RS 232 3 USB 1 cash drawer 45T9045 1 I O module blank 45T9058 1 SurePort door 46N1981 1 System b...

Page 99: ...le power supply cover iron dark gray 29 45T9090 1 Uninterruptible power supply cover litho gray 45T9092 1 Miscellaneous hardware kit3 Options 42C0060 1 Keyboard PS 2 preferred 39X8908 1 Modular flash...

Page 100: ...supply power 750 mm 46N1986 1 Cable uninterruptible power supply communications 750 mm 41A3569 1 Cable power inlet 41A3552 1 Cable uninterruptible power supply adapter to NEMA 5 15R 39M5399 1 Cable T...

Page 101: ...Appendix A Parts catalog 83...

Page 102: ...Assembly 2 Slanted I O tray 1 2 3 4 5 X2 6 7 8 9 X2 Storm Gray Iron Gray Litho Gray 84 SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 103: ...iron dark gray 6 14J1255 1 Slanted I O tray litho gray 30L6320 1 Tabletop integration tray storm light gray 41A3584 1 Tabletop integration tray iron dark gray 41A3546 1 Tabletop integration tray lith...

Page 104: ...Netherlands Norway Poland Portugal Romania Russia Serbia Slovakia former Yugoslavia Spain Sweden Turkey Korea 39M5149 4 3 M Non locking Hong Kong Ireland Malaysia Singapore U K Guyana Trinidad West In...

Page 105: ...erin wordt beschreven hoe u electrische apparatuur op een veilige manier moet bekabelen en aansluiten Perigo Antes de come ar a instalar este produto leia as informa es de seguran a contidas em Inform...

Page 106: ...ten s hk laitteet kaapeloidaan ja kytket n turvallisesti Danger Avant d installer le pr sent produit consultez le livret Informations pour la s curit Lisez moi d abord GA27 4004 qui d crit les proc du...

Page 107: ...Informazioni di sicurezza Prime informazioni da leggere in cui sono descritte le procedure per il cablaggio ed il collegamento di apparecchiature elettriche Fare F r du begynner installere dette prod...

Page 108: ...be los procedimientos de sequridad para cablear y enchufar equipos el ctricos Varning livsfara Innan du b rjar installera den h r produkten b r du l sa s kerhetsinformationen i dikumentet S kerhetsf r...

Page 109: ...IBM IBM GA27 4004 GA27 4004 Appendix B Safety information 91...

Page 110: ...GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 GA27 4004 IBM 92 SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 111: ...de Asia Corporation Licensing 2 31 Roppongi 3 chome Minato ku Tokyo 106 Japan The following paragraph does not apply to the United Kingdom or any other country where such provisions are inconsistent w...

Page 112: ...ot confirm the accuracy of performance compatibility or any other claims related to non IBM products Questions on the capabilities of non IBM products should be addressed to the suppliers of those pro...

Page 113: ...t 15 of the FCC Rules Operation is subject to the following two conditions 1 This device may not cause harmful interference and 2 This device must accept any interference received including interferen...

Page 114: ...82 1 und EN 55022 Klasse A EN 55022 Klasse A Ger te m ssen mit folgendem Warnhinweis versehen werden Warnung dies ist eine Einrichtung der Klasse A Diese Einrichtung kann im Wohnbereich Funkst rungen...

Page 115: ...s equipment is used in a domestic environment radio interference may occur in which case the user may be required to take corrective actions Japan Electronics and Information Technology Industries Ass...

Page 116: ...ll cable ferrites are required to suppress radiated EMI emissions and must not be removed Electrostatic discharge Attention Electrostatic discharge ESD damage can occur when there is a difference in c...

Page 117: ...ibm com ibm environment products recycling shtml Espa ol Esta unidad debe reciclarse o desecharse de acuerdo con lo establecido en la normativa nacional o local aplicable IBM recomienda a los propieta...

Page 118: ...and treatment contact your local IBM representative Disposal of IT products should be in accordance with local ordinances and regulations Battery return program This product may contain sealed lead ac...

Page 119: ...rebut mais plut t r cup r e en fin de cycle de vie selon cette norme In accordance with the European Directive 2006 66 EC batteries and accumulators are labeled to indicate that they are to be collect...

Page 120: ...ality site at www deq state or us lq electronics htm Washington For information about recycling covered electronic devices in the State of Washington go to the Department of Ecology Website at https f...

Page 121: ...ts Title to all copies of the Software remains with Intel or its suppliers The Software is copyrighted and protected by the laws of the United States and other countries and by international treaty pr...

Page 122: ...copies of the Software to Intel Applicable laws Claims arising under this Agreement shall be governed by the laws of California excluding its principles of conflict of laws and the United Nations Con...

Page 123: ...s front panel 10 cooling 16 D damage from electrostatic discharge 98 DASD optional USB 9 default settings restoring CMOS 73 determining a hard drive failure clicking on the RAID icon 67 clicking the R...

Page 124: ...3 printers location of printer jumper on I O card 23 voltage 23 problem determination 57 problem isolation 63 processor service 7 program BIOS setup 71 R RAID 26 rear panel connectors 11 Redundant Arr...

Page 125: ...tery recycling statement 100 temperature 16 testing preliminary checklist 59 problem isolation 63 trademarks 102 troubleshooting preliminary checklist 59 problem isolation 63 U understanding the light...

Page 126: ...108 SurePOS 700 723 743 783 784 Hardware Service Guide...

Page 127: ...79 44T5220 1 7 79 44T5222 1 8 79 44T5224 1 8 79 44T5226 1 8 79 44T5228 1 79 Part Number Asm Index Page 44T5230 1 79 44T5232 1 79 44T5234 1 79 44T5236 1 79 44T5238 1 79 44T5249 1 25 81 44T5667 1 81 44...

Page 128: ...1 19 80 46N1986 1 82 46N1992 1 80 46N1994 1 27 81 46N1996 1 10 79 46N1998 1 10 79 46N2002 1 82 46N2139 1 80 46N5020 1 18 80 47J5575 1 79 47J5582 1 18 80 47J5583 1 18 80 47L7995 2 85 47P9273 2 85 59G91...

Page 129: ...about products and prices please contact your IBM branch office your IBM business partner or your authorized remarketer When you send comments to IBM you grant IBM a nonexclusive right to use or distr...

Page 130: ...opment Dept ZBDA P O Box 12195 RESEARCH TRIANGLE PARK NC 27709 9990 _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _...

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