HP ProLiant DL560 Gen8 User Manual Download

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HP ProLiant DL560 Gen8 Server

User Guide

Abstract

This document is for the person who installs, administers, and troubleshoots servers and storage systems. HP assumes you are qualified in the

servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels.

Part Number: 696744-003
February 2014

Edition: 3

Summary of Contents for ProLiant DL560 Gen8

Page 1: ...the person who installs administers and troubleshoots servers and storage systems HP assumes you are qualified in the servicing of computer equipment and trained in recognizing hazards in products with hazardous energy levels Part Number 696744 003 February 2014 Edition 3 ...

Page 2: ...r HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissions contained herein Microsoft and Windows are U S registered trademarks of Microsoft Corporation ...

Page 3: ...erver from the rack 18 Access the Systems Insight Display 19 Remove the access panel 20 Install the access panel 20 Access the product rear panel 21 Opening the cable management arm 21 Remove the primary PCIe riser cage 21 Install the primary PCIe riser cage 22 Remove the air baffle 23 Install the air baffle 24 Setup 26 Optional installation services 26 Optimum environment 26 Space and airflow req...

Page 4: ...ngth expansion board 56 Installing a full length expansion board 57 Secondary PCIe riser cage option 58 2U rack bezel option 60 HP Trusted Platform Module option 61 Installing the Trusted Platform Module board 62 Retaining the recovery key password 63 Enabling the Trusted Platform Module 63 Cabling 65 SAS drive cabling 65 FBWC cabling 66 150W PCIe power cable option 66 Software and configuration u...

Page 5: ...eplacement 82 Regulatory information 84 Safety and regulatory compliance 84 Turkey RoHS material content declaration 84 Ukraine RoHS material content declaration 84 Warranty information 84 Electrostatic discharge 85 Preventing electrostatic discharge 85 Grounding methods to prevent electrostatic discharge 85 Specifications 86 Environmental specifications 86 Mechanical specifications 86 Power suppl...

Page 6: ...fication 6 Component identification Front panel components Item Description 1 Video connector 2 Serial pull tab 3 USB connector 4 Fan module 5 Hot plug hard drive 6 Systems Insight Display Front panel LEDs and buttons ...

Page 7: ... 4 UID button LED Solid blue Activated Flashing blue 1 Hz cycle per sec Remote management or firmware upgrade in progress Off Deactivated To identify components in a degraded or critical state see the Systems Insight Display LEDs check iLO BIOS logs and reference the server troubleshooting guide Facility power is not present power cord is not attached no power supplies are installed power supply f...

Page 8: ...ems Insight Display LEDs the system power LED and the health LED indicate system status Systems Insight Display LED and color Health LED System power LED Status Processor amber Red Amber One or more of the following conditions may exist Processor in socket X has failed Processor X is not installed in the socket Processor X is unsupported ROM detects a failed processor during POST Processor amber A...

Page 9: ...T or power supply mismatch through hot plug addition Power cap off Amber Standby Power cap green Flashing green Waiting for power Power cap green Green Power is available IMPORTANT If more than one DIMM slot LED is illuminated further troubleshooting is required Test each bank of DIMMs by removing all other DIMMs Isolate the failed DIMM by replacing each DIMM in a bank with a known working DIMM Re...

Page 10: ... No network activity Solid green Link to network Flashing green Network activity 5 NIC link LED Off No network link Green Network link Non hot plug PCIe riser board slot definitions Primary riser cage connector connected to processor 1 or the southbridge Slot PCIe 3 slot riser cage PCIe 2 slot x16 riser cage 1 FL FH PCIe2 or PCIe3 x16 16 8 4 2 1 2 HL FH PCIe2 or PCIe3 x8 8 4 2 1 3 HL FH PCIe2 x8 4...

Page 11: ...lled in the primary riser connector Secondary denotes the riser cage is installed in the secondary riser connector Installing the riser cages listed in the table above in either the primary or secondary riser connectors determines the form factor of the PCIe cards supported by those riser cages FL FH denotes full length full height HL FH denotes half length full height LP denotes low profile The P...

Page 12: ...nnector 20 Secondary processor 2 PCIe riser connector 21 TPM connector 22 Processor 2 socket 23 Processor 2 DIMM slots 7 12 24 Processor 1 DIMM slots 1 6 25 System maintenance switch 26 Primary processor 1 PCIe riser connector 27 FlexibleLOM slot 28 SAS connector 1 29 USB connector 2 30 SAS connector 2 31 Cache module connector 32 Processor 1 DIMM slots 7 12 33 Processor 1 socket System maintenanc...

Page 13: ... An NMI crash dump enables administrators to create crash dump files when a system is hung and not responding to traditional debug mechanisms Crash dump log analysis is an essential part of diagnosing reliability problems such as hangs in operating systems device drivers and applications Many crashes freeze a system and the only available action for administrators is to cycle the system power Rese...

Page 14: ...4 DIMM slot locations DIMM slots are numbered sequentially 1 through 12 for each processor The supported AMP modes use the letter assignments for population guidelines Hot plug drive bay numbering Hot plug drive LED definitions ...

Page 15: ...a member of one or more logical drives Flashing green The drive is rebuilding or performing a RAID migration strip size migration capacity expansion or logical drive extension or is erasing Flashing amber green The drive is a member of one or more logical drives and predicts the drive will fail Flashing amber The drive is not configured and predicts the drive will fail Solid amber The drive has fa...

Page 16: ...the capacitor pack is charged Off On On The cache module is idle the capacitor pack is charged and the cache contains data that has not yet been written to the drives Off Flashing 1 Hz Off A backup is in progress Off On Off The current backup is complete with no errors Flashing 1 Hz Flashing 1 Hz Off The current backup failed and data has been lost Flashing 1 Hz Flashing 1 Hz On A power error occu...

Page 17: ...ing temperature related scenarios At POST and in the OS iLO performs an orderly shutdown if a cautionary temperature level is detected If the server hardware detects a critical temperature level before an orderly shutdown occurs the server performs an immediate shutdown When the Thermal Shutdown feature is disabled in RBSU iLO does not perform an orderly shutdown when a cautionary temperature leve...

Page 18: ...wer On Standby button for more than 4 seconds to force the server to enter standby mode This method forces the server to enter standby mode without properly exiting applications and the OS If an application stops responding you can use this method to force a shutdown Use a virtual power button selection through iLO This method initiates a controlled remote shutdown of applications and the OS befor...

Page 19: ...hen press the server firmly into the rack to secure it in place WARNING To reduce the risk of personal injury be careful when pressing the server rail release latches and sliding the server into the rack The sliding rails could pinch your fingers Access the Systems Insight Display To access the HP Systems Insight Display 1 Press and release the panel ...

Page 20: ... not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the ra...

Page 21: ...e hood latch Access the product rear panel Opening the cable management arm To access the server rear panel 1 Release the cable management arm 2 Open the cable management arm Note that the cable management arm can be right mounted or left mounted Remove the primary PCIe riser cage ...

Page 22: ...er cord from the server 3 Extend the server from the rack on page 18 4 Remove the access panel on page 20 5 If any full length expansion boards are installed release the full length expansion board retainer 6 Remove the PCIe riser cage Install the primary PCIe riser cage WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power fr...

Page 23: ...e power supply and some internal circuitry remain active until AC power is removed CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To remove the component 1 Power down the server on page 18 2 Remove all power a Disconnect ea...

Page 24: ...stem power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION For proper cooling do not operate the server without the access panel baffles expansion slot covers or blanks installed If the server supports hot plug components minimize the amount of time the access panel is open To install the component 1 Power down the server on page 18 2 Remove...

Page 25: ... 6 Install the access panel on page 20 7 Install the server into the rack Installing the server into the rack on page 30 8 Connect each power cord to the server 9 Connect each power cord to the power source 10 Power up the server on page 18 ...

Page 26: ...the Care Pack services are Hardware support o 6 Hour Call to Repair o 4 Hour 24x7 Same Day o 4 Hour Same Business Day Software support o Microsoft o Linux o HP ProLiant Essentials HP SIM and RDP o VMware Integrated hardware and software support o Critical Service o Proactive 24 o Support Plus o Support Plus 24 Startup and implementation services for both hardware and software For more information ...

Page 27: ...ilation CAUTION When using a Compaq branded 7000 series rack install the high airflow rack door insert PN 327281 B21 for 42U rack PN 157847 B21 for 22U rack to provide proper front to back airflow and cooling CAUTION If a third party rack is used observe the following additional requirements to ensure adequate airflow and to prevent damage to the equipment Front and rear doors If the 42U rack incl...

Page 28: ...er must be grounded properly for proper operation and safety In the United States you must install the equipment in accordance with NFPA 70 1999 Edition National Electric Code Article 250 as well as any local and regional building codes In Canada you must install the equipment in accordance with Canadian Standards Association CSA C22 1 Canadian Electrical Code In all other countries you must insta...

Page 29: ... is to be located within the same premises as the equipment Switching or disconnecting devices should not be in the earthed circuit conductor between the DC source and the point of connection of the earthing electrode conductor To connect a DC power cable to a DC power source 1 Cut the DC power cord ends no shorter than 150 cm 59 06 in 2 If the power source requires ring tongues use a crimping too...

Page 30: ...g hardware In addition to the supplied items you might need Operating system or application software Hardware options Installing hardware options Install any hardware options before initializing the server For options installation information refer to the option documentation For server specific information refer to Hardware options installation on page 34 Installing the server into the rack CAUTI...

Page 31: ...ce the risk of electric shock or damage to the equipment Do not disable the power cord grounding plug The grounding plug is an important safety feature Plug the power cord into a grounded earthed electrical outlet that is easily accessible at all times Unplug the power cord from the power supply to disconnect power to the equipment Do not route the power cord where it can be walked on or pinched b...

Page 32: ... installation To remotely deploy an operating system use Insight Control server deployment for an automated solution For additional system software and firmware updates download the HP Service Pack for ProLiant from the HP website http www hp com go spp download Software and firmware must be updated before using the server for the first time unless any installed software or components require an o...

Page 33: ...Setup 33 Registering the server To experience quicker service and more efficient support register the product at the HP Product Registration website http register hp com ...

Page 34: ...n does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed CAUTION To avoid damage to the processor and system board only authorized personnel should attempt to replace or install the processor in this server CAUTION To prevent possible server malfunction and damage to the equipment multiprocessor configurations must...

Page 35: ...ket and then remove the blank if present CAUTION The pins on the processor socket are very fragile Any damage to them may require replacing the system board 8 Open each of the processor locking levers in the order indicated and then open the processor retaining bracket ...

Page 36: ...ion guides on either side of the processor THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED CAUTION THE PINS ON THE SYSTEM BOARD ARE VERY FRAGILE AND EASILY DAMAGED To avoid damage to the system board do not touch the processor or the processor socket contacts 11 Close the processor retaining bracket When the processor is installed properly inside the processor retaining bracket th...

Page 37: ...ssor socket and the system board Press only in the area indicated on the processor retaining bracket 12 Press and hold the processor retaining bracket in place and then close each processor locking lever Press only in the area indicated on the processor retaining bracket 13 Remove the thermal interface protective cover from the heatsink ...

Page 38: ...e the server to halt during BIOS initialization The memory subsystem in this server supports LRDIMMs and RDIMMs UDIMMs are not supported in this server RDIMMs offer larger capacities than UDIMMs and include address parity protection LRDIMMs support higher densities than single and dual rank RDIMMs and higher speeds than quad rank RDIMMs This support enables you to install more high capacity DIMMs ...

Page 39: ... 1600 STD RDIMM Single rank 8 GB 1600 LV RDIMM Dual rank 8 GB 1600 LV RDIMM Single rank 8 GB 1866 STD RDIMM Dual rank 8 GB 1866 STD RDIMM Dual rank 16 GB 1333 LV RDIMM Dual rank 16 GB 1600 LV RDIMM Dual rank 16 GB 1866 STD LRDIMM Quad rank 32 GB 1333 LV LRDIMM Quad rank 32 GB 1866 STD IVB memory Depending on the processor model the number of DIMMs installed and whether LRDIMMs or RDIMMs are instal...

Page 40: ...ed to achieve the same performance level as 1 5V memory For example while the industry supports DDR3 1333 RDIMM at 1 5V this Gen8 server supports up to 3 DDR3 1333 RDIMMs per channel at 1066 MT s running at 1 35V This equates to up to 20 less power at the DIMM level with no performance penalty In addition the industry supports DDR3 1600 RDIMMs at 3 DIMMs per channel at 1066 MT s HP SmartMemory sup...

Page 41: ...example if current DRAM technology supports 8 GB single rank DIMMs a dual rank DIMM would be 16 GB and a quad rank DIMM would be 32 GB LRDIMMs are labeled as quad rank DIMMs There are four ranks of DRAM on the DIMM but the LRDIMM buffer creates an abstraction that allows the DIMM to appear as a logical dual rank DIMM to the system This is called Rank Multiplication The LRDIMM buffer also isolates ...

Page 42: ...the requested AMP mode is not supported by the installed DIMM configuration the server boots in Advanced ECC mode For more information see HP ROM Based Setup Utility on page 74 The server also can operate in independent channel mode or combined channel mode lockstep Lockstep mode improves the system reliability and availability If running with RDIMM built with x4 DRAM devices the system can surviv...

Page 43: ...p memory configuration Lockstep mode provides protection against multi bit memory errors that occur on the same DRAM device Lockstep mode can correct any single DRAM device failure on x4 and x8 DIMM types The DIMMs in each channel must have identical HP part numbers General DIMM slot population guidelines Observe the following guidelines for all AMP modes Install DIMMs only if the corresponding pr...

Page 44: ... may have a different valid Lockstep Memory configuration Population order For memory configurations with a single processor or multiple processors populate the DIMM slots in the following order LRDIMM Sequentially in alphabetical order A through L RDIMM Sequentially in alphabetical order A through L After installing the DIMMs use RBSU to configure Advanced ECC online spare or lockstep memory supp...

Page 45: ...onnect each power cord to the power source 13 Power up the server on page 18 Use RBSU HP ROM Based Setup Utility on page 74 to configure the memory mode For more information about LEDs and troubleshooting failed DIMMs see Systems Insight Display LED combinations on page 8 Hot plug hard drive options When adding hard drives to the server observe the following general guidelines The system automatic...

Page 46: ... minimize the amount of time the access panel is open 1 Determine the status of the drive from the hot plug SAS drive LED combinations Hot plug drive LED definitions on page 14 2 Back up all server data on the drive 3 Remove the drive Installing a hot plug SAS or SATA hard drive The server can support five SAS or SATA hard drives in an SFF configuration To install the component 1 Remove the drive ...

Page 47: ...bsite http www hp com go productbulletin The server supports FBWC FBWC consists of a cache module and a capacitor pack The DDR cache module buffers and stores data being written by the controller When the system is powered on the capacitor pack charges fully in about 5 minutes In the event of a system power failure a fully charged capacitor pack provides power for up to 80 seconds During that inte...

Page 48: ...nitialization process writes the preserved data to the hard drives Installing the flash backed write cache module CAUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not transfer this cache module to an unsupported ...

Page 49: ...r cord to the server 12 Connect each power cord to the power source 13 Power up the server on page 18 Installing the flash backed write cache capacitor pack CAUTION The cache module connector does not use the industry standard DDR3 mini DIMMs Do not use the controller with cache modules designed for other controller models because the controller can malfunction and you can lose data Also do not tr...

Page 50: ...r is the first unit to be powered down and the last to be powered back up Taking this precaution ensures that the system does not erroneously mark the drives as failed when the server is powered up 3 Power down the server on page 18 4 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 5 Extend the server from the rack on page 18 6 Remov...

Page 51: ...Hardware options installation 51 o Single capacitor pack holder o Double capacitor pack holder 10 Install the FBWC capacitor pack holder into the server ...

Page 52: ...30 13 Connect each power cord to the server 14 Connect each power cord to the power source 15 Power up the server on page 18 Redundant hot plug power supply option CAUTION All power supplies installed in the server must have the same output power capacity Verify that all power supplies have the same part number and label color The system becomes unstable and may shut down when it detects mismatche...

Page 53: ... hot surfaces allow the power supply or power supply blank to cool before touching it 3 Insert the power supply into the power supply bay until it clicks into place 4 Connect the power cord to the power supply 5 Route the power cord Use best practices when routing power cords and other cables A cable management arm is available to help with routing To obtain a cable management arm contact an HP au...

Page 54: ... until AC power is removed To remove the existing FlexibleLOM 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove any attached network cables 4 Extend the server from the rack on page 18 5 Remove the access panel on page 20 6 Remove the primary PCIe riser cage on page 21 7 Loosen the thumbscr...

Page 55: ...r boards and expansion slots PCIe expansion boards are supported with optional riser boards Removing the expansion slot blanks WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal ci...

Page 56: ...a half length expansion board WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active until AC power is removed 1 Power down the server on page 18 2 Remove all p...

Page 57: ...er cord to the power source 14 Power up the server on page 18 Installing a full length expansion board WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal circuitry remain active un...

Page 58: ...d to the server 14 Connect each power cord to the power source 15 Power up the server on page 18 Secondary PCIe riser cage option WARNING To reduce the risk of personal injury electric shock or damage to the equipment remove the power cord to remove power from the server The front panel Power On Standby button does not completely shut off system power Portions of the power supply and some internal...

Page 59: ... power cord from the power source b Disconnect each power cord from the server 3 Extend the server from the rack on page 18 4 Remove the access panel on page 20 5 Remove the PCI riser blank 6 Remove the blank from the optional secondary PCI riser cage ...

Page 60: ... Install the server into the rack Installing the server into the rack on page 30 12 Connect each power cord to the server 13 Connect each power cord to the power source 14 Power up the server on page 18 2U rack bezel option The 2U rack bezel helps prevent any unauthorized physical access to the server in the rack configuration To access the hard drive cage you must unlock and open the 2U rack beze...

Page 61: ... Encryption feature For more information on BitLocker see the Microsoft website http www microsoft com CAUTION Always observe the guidelines in this document Failure to follow these guidelines can cause hardware damage or halt data access When installing or replacing a TPM observe the following guidelines Do not remove an installed TPM Once installed the TPM becomes a permanent part of the system ...

Page 62: ...r is removed WARNING To reduce the risk of personal injury from hot surfaces allow the drives and the internal system components to cool before touching them 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Remove the server from the rack if necessary 4 Place the server on a flat level work surfa...

Page 63: ...ker always retain the recovery key password The recovery key password is required to enter Recovery Mode after BitLocker detects a possible compromise of system integrity To help ensure maximum security observe the following guidelines when retaining the recovery key password Always store the recovery key password in multiple locations Always store copies of the recovery key password away from the...

Page 64: ...cked if you fail to follow the proper procedures for updating the system or option firmware replacing the system board replacing a hard drive or modifying OS application TPM settings For more information on firmware updates and hardware procedures see the HP Trusted Platform Module Best Practices White Paper on the HP website http www hp com support For more information on adjusting TPM usage in B...

Page 65: ...Cabling 65 Cabling SAS drive cabling ...

Page 66: ... FBWC cabling SFF FBWC cabling PCIe option Depending on the server configuration you may need to remove the primary PCIe riser cage on page 21 before cabling to a PCIe expansion board 150W PCIe power cable option ...

Page 67: ...bling 67 CAUTION To prevent damage to the server or expansion boards power down the server and remove all AC power cords before removing or installing the PCI expansion cage Connect the cable as indicated ...

Page 68: ...age 73 Online and Offline HP ROM Based Setup Utility on page 74 Offline Array Configuration Utility Online and Offline Option ROM Configuration for Arrays on page 76 Offline ROMPaq utility on page 77 Offline HP product QuickSpecs For more information about product features specifications options configurations and compatibility see the product QuickSpecs on the HP Product Bulletin website http www...

Page 69: ...ht Remote Support software without installing any drivers or agents For more information about iLO features see the iLO documentation on the HP website http www hp com go ilo docs Active Health System HP Active Health System provides the following features Combined diagnostics tools scanners Always on continuous monitoring for increased stability and shorter downtimes Rich configuration history He...

Page 70: ...o For Windows IML Viewer o For Linux IML Viewer Application From within the iLO user interface From within HP Insight Diagnostics on page 71 Intelligent Provisioning Several packaging changes have taken place with HP ProLiant Gen8 servers SmartStart CDs and the Smart Update Firmware DVD no longer ship with these new servers Instead the deployment capability is embedded in the server as part of Int...

Page 71: ...nt servers This functionality supports operating systems that are supported by the server For operating systems supported by the server see the HP website http www hp com go supportos If a significant change occurs between data gathering intervals the survey function marks the previous information and overwrites the survey data files to reflect the latest changes in the configuration Survey functi...

Page 72: ...e in iLO 4 1 10 and later Intelligent Provisioning 1 20 and later and Onboard Administrator 3 60 and later For more information about the prerequisites supported hardware and associated operating systems for central connect see HP Insight Remote Support Release Notes on the HP website http www hp com go insightremotesupport docs HP Insight Remote Support Direct Connect When you use the embedded Re...

Page 73: ... Pack for ProLiant SPP is a comprehensive systems software drivers and firmware solution delivered as a single ISO file with major server releases This solution uses HP SUM as the deployment tool and is tested on all supported HP ProLiant servers including HP ProLiant Gen8 servers SPP can be used in an online mode on a Windows or Linux hosted operating system or in an offline mode where the server...

Page 74: ... for confirmation of settings before you exit the utility To change a selected setting you must select a different setting and press the Enter key Default configuration settings are applied to the server at one of the following times Upon the first system power up After defaults have been restored Default configuration settings are sufficient for proper typical server operation but configuration s...

Page 75: ...d by the server Advanced memory protection within RBSU enables the following advanced memory modes Advanced ECC Mode Provides memory protection beyond Standard ECC All single bit failures and some multi bit failures can be corrected without resulting in system downtime Online Spare Mode Provides protection against failing or degraded DIMMs Certain memory is set aside as spare and automatic failove...

Page 76: ...vide support for configuration tasks some of the advanced tasks are available in only one format Some HP SSA features include the following Supports online array capacity expansion logical drive extension assignment of online spares and RAID or stripe size migration Suggests the optimal configuration for an unconfigured system Provides diagnostic and SmartSSD Wear Gauge functionality on the Diagno...

Page 77: ...c Server Recovery ASR is a feature that causes the system to restart when a catastrophic operating system error occurs such as a blue screen ABEND does not apply to HP ProLiant DL980 Servers or panic A system fail safe timer the ASR timer starts when the System Management driver also known as the Health Driver is loaded When the operating system is functioning properly the system periodically rese...

Page 78: ... its Configure and Install feature to install the OS and latest supported drivers If you do not use Intelligent Provisioning to install an OS drivers for some of the new hardware are required These drivers as well as other option drivers ROM images and value add software can be downloaded as part of an SPP If you are installing drivers from SPP be sure that you are using the latest SPP version tha...

Page 79: ...stry standard software You can choose the type and level of service that is most suitable for your business needs HP Collaborative Support With a single call HP addresses initial hardware and software support needs and helps to quickly identify if a problem is related to hardware or software If the problem is related to hardware HP resolves the problem according to service level commitments If the...

Page 80: ...nd proactive notification HP offers Change Control and Proactive Notification to notify customers 30 to 60 days in advance of upcoming hardware and software changes on HP commercial products For more information refer to the HP website http www hp com go pcn ...

Page 81: ...rman http www hp com support ProLiant_TSG_v1_gr Japanese http www hp com support ProLiant_TSG_v1_jp Simplified Chinese http www hp com support ProLiant_TSG_v1_sc The HP ProLiant Gen8 Troubleshooting Guide Volume II Error Messages provides a list of error messages and information to assist with interpreting and resolving error messages on ProLiant servers and server blades To view the guide select ...

Page 82: ...t expose the battery to temperatures higher than 60 C 140 F Do not disassemble crush puncture short external contacts or dispose of in fire or water Replace only with the spare designated for this product To remove the component 1 Power down the server on page 18 2 Remove all power a Disconnect each power cord from the power source b Disconnect each power cord from the server 3 Extend the server f...

Page 83: ...em ROM to its default configuration After replacing the battery reconfigure the system through RBSU To replace the component reverse the removal procedure For more information about battery replacement or proper disposal contact an authorized reseller or an authorized service provider ...

Page 84: ...p www hp com support Safety Compliance EnterpriseProducts Turkey RoHS material content declaration Ukraine RoHS material content declaration Warranty information HP ProLiant and X86 Servers and Options http www hp com support ProLiantServers Warranties HP Enterprise Servers http www hp com support EnterpriseServers Warranties HP Storage Products http www hp com support Storage Warranties HP Networ...

Page 85: ...tic sensitive component or assembly Grounding methods to prevent electrostatic discharge Several methods are used for grounding Use one or more of the following methods when handling or installing electrostatic sensitive parts Use a wrist strap connected by a ground cord to a grounded workstation or computer chassis Wrist straps are flexible straps with a minimum of 1 megohm 10 percent resistance ...

Page 86: ...nlight allowed Storage maximum humidity of 95 is based on a maximum temperature of 45 C 113 F Altitude maximum for storage corresponds to a pressure minimum of 70 KPa Mechanical specifications Specification Value Height 8 73 cm 3 44 in Depth 74 93 cm 29 50 in Width 44 54 cm 17 54 in Weight maximum 27 66 kg 61 00 lb Weight minimum 18 59 kg 41 00 lb Power supply specifications The server is configur...

Page 87: ... input 1321 W at 200V AC input Btus per hour 3408 at 120V AC input 4433 at 200V to 240V AC input Power supply output Rated steady state power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input Maximum peak power 800 W at 100V AC input 900 W at 120V AC input 1200 W at 200V to 240V AC input ...

Page 88: ...ation number Applicable error messages Add on boards or hardware Third party hardware or software Operating system type and revision level HP contact information For United States and worldwide contact information see the Contact HP website http www hp com go assistance In the United States To contact HP by phone call 1 800 334 5144 For continuous quality improvement calls may be recorded or monit...

Page 89: ...selfrepair Réparation par le client CSR Les produits HP comportent de nombreuses pièces CSR Customer Self Repair réparation par le client afin de minimiser les délais de réparation et faciliter le remplacement des pièces défectueuses Si pendant la période de diagnostic HP ou ses partenaires ou mainteneurs agréés détermine que la réparation peut être effectuée à l aide d une pièce CSR HP vous l env...

Page 90: ...ento di costo solo in alcune zone In caso di necessità si può richiedere l assistenza telefonica di un addetto del centro di supporto tecnico HP Nel materiale fornito con una parte di ricambio CSR HP specifica se il cliente deve restituire dei componenti Qualora sia richiesta la resa ad HP del componente difettoso lo si deve spedire ad HP entro un determinato periodo di tempo generalmente cinque 5...

Page 91: ...o socios de servicio de HP identifica que una reparación puede llevarse a cabo mediante el uso de un componente CSR HP le enviará dicho componente directamente para que realice su sustitución Los componentes CSR se clasifican en dos categorías Obligatorio componentes para los que la reparación por parte del usuario es obligatoria Si solicita a HP que realice la sustitución de estos componentes ten...

Page 92: ...n in de geïllustreerde onderdelencatalogus aangemerkt met Nee Afhankelijk van de leverbaarheid en de locatie worden CSR onderdelen verzonden voor levering op de eerstvolgende werkdag Levering op dezelfde dag of binnen vier uur kan tegen meerkosten worden aangeboden indien dit mogelijk is gezien de locatie Indien assistentie gewenst is belt u een HP Service Partner om via de telefoon technische ond...

Page 93: ...horas pode ser feita mediante uma taxa adicional Se precisar de auxílio entre em contato com o Centro de suporte técnico da HP para que um técnico o ajude por telefone A HP especifica nos materiais fornecidos com a peça CSR de reposição se a peça com defeito deve ser devolvida à HP Nos casos em que isso for necessário é preciso enviar a peça com defeito à HP dentro do período determinado normalmen...

Page 94: ...Support and other resources 94 ...

Page 95: ...Support and other resources 95 ...

Page 96: ... AMP Advanced Memory Protection ASR Automatic Server Recovery CSA Canadian Standards Association CSR Customer Self Repair DDDC Double Device Data Correction DDR double data rate FBWC flash backed write cache IEC International Electrotechnical Commission iLO Integrated Lights Out IML Integrated Management Log ...

Page 97: ...nfiguration for Arrays PCIe Peripheral Component Interconnect Express POST Power On Self Test RBSU ROM Based Setup Utility RDIMM registered dual in line memory module RDP Rapid Deployment Pack SAS serial attached SCSI SATA serial ATA SDDC Single Device Data Correction SELV separated extra low voltage SFF small form factor ...

Page 98: ... 98 SIM Systems Insight Manager TMRA recommended ambient operating temperature TPM Trusted Platform Module UDIMM unregistered dual in line memory module UID unit identification USB universal serial bus VCA Version Control Agent ...

Page 99: ...oviding documentation that meets your needs To help us improve the documentation send any errors suggestions or comments to Documentation Feedback mailto docsfeedback hp com Include the document title and part number version number or the URL when submitting your feedback ...

Page 100: ...t settings 42 diagnostic tools 68 71 77 diagnostics utility 71 DIMM identification 41 DIMM installation guidelines 43 DIMM population guidelines 43 DIMM slot locations 14 DIMM slots 43 DIMMs 14 41 DIMMs installing 44 DIMMs single and dual rank 41 drive bays 14 drive LEDs 14 drivers 78 drives 14 E electrical grounding requirements 28 electrostatic discharge 85 enabling the Trusted Platform Module 6...

Page 101: ...rd drive 14 LEDs troubleshooting 15 81 lockstep memory 43 44 M mechanical specifications 86 memory 38 41 43 memory configurations 42 43 memory subsystem architecture 40 memory configuration requirements 42 44 memory configuring 42 43 memory lockstep 43 44 memory online spare 43 75 N NIC connectors 9 O online spare memory 43 44 75 operating system crash 77 operating systems 32 79 optical drive 6 op...

Page 102: ...tions environmental 86 specifications mechanical 86 specifications power 86 specifications server 86 static electricity 85 support 88 supported operating systems 79 system board components 11 system components 6 system maintenance switch 12 Systems Insight Display 7 8 19 Systems Insight Display LEDs 7 8 T Taiwan battery recycling notice 84 technical support 79 88 telephone numbers 88 temperature r...

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Summary of Contents for ProLiant DL560 Gen8

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HP ProLiant DL560 Gen8, User Manual

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Summary of Contents for ProLiant DL560 Gen8

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