HP EliteBook 2570p Maintenance And Service Manual Download

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HP EliteBook 2570p Notebook PC

Maintenance and Service Guide

Summary of Contents for EliteBook 2570p

Page 1: ...HP EliteBook 2570p Notebook PC Maintenance and Service Guide ...

Page 2: ...orporation SD Logo is a trademark of its proprietor The information contained herein is subject to change without notice The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services Nothing herein should be construed as constituting an additional warranty HP shall not be liable for technical or editorial errors or omissio...

Page 3: ...w another hard surface such as an adjoining optional printer or a soft surface such as pillows or rugs or clothing to block airflow Also do not allow the AC adapter to contact the skin or a soft surface such as pillows or rugs or clothing during operation The device and the AC adapter comply with the user accessible surface temperature limits defined by the International Standard for Safety of Inf...

Page 4: ...iv Safety warning notice ...

Page 5: ...18 Bottom 19 3 Illustrated parts catalog 21 Service tag 22 Computer major components 23 Display assembly subcomponents 29 Cable Kit 31 Mass storage device 32 Plastics Kit 33 Miscellaneous parts 34 Sequential part number listing 35 4 Removal and replacement procedures 43 Preliminary replacement requirements 43 Tools required 43 Service considerations 43 Plastic parts 43 Cables and connectors 43 Dri...

Page 6: ...ery 72 Base enclosure 74 System board 79 Heat sink 81 Processor 84 Fingerprint reader board 86 Top cover 87 Function button board 89 Power button board 91 Smart Card reader assembly 92 Display assembly subcomponents 95 5 Computer Setup BIOS and Advanced System Diagnostics 105 Windows 8 105 Using Computer Setup 105 Starting Computer Setup 105 Navigating and selecting in Computer Setup 106 Restoring...

Page 7: ...Advanced System Diagnostics 117 6 Specifications 118 Computer specifications 118 12 5 inch SGA display specifications 119 Hard drive specifications 120 7 Backup and recovery 121 Windows 8 121 Backing up your information 121 Performing a system recovery 122 Using the Windows recovery tools 122 Using f11 recovery tools 123 Using Windows 8 operating system media purchased separately 124 Using Windows...

Page 8: ...31 Backing up your information 131 Performing a system recovery 132 USB Recovery option select models only 133 Remove everything and reinstall SLED 134 8 Power cord set requirements 135 Requirements for all countries 135 Requirements for specific countries and regions 136 9 Recycling 137 Index 138 viii ...

Page 9: ...77 chipset Graphics Intel HD Graphics 4000 integrated universal memory architecture UMA graphics Panel 12 5 in light emitting diode LED high definition HD AntiGlare AG SVA 1368 768 display with and without webcam and microphone All display assemblies include two wireless local area network WLAN antenna cables and two wireless wide area network WWAN antenna cables Support for low voltage differenti...

Page 10: ...Customer accessible Serial ATA type II and III Support for the following SSDs 256 GB self encrypted drive SED III 240 GB III 180 GB III 160 GB II 128 GB III Optical drive Fixed Customer accessible Support for the following drive options DVD RW Double Layer with SuperMulti Drive DVD ROM Drive Support for no drive option Audio and video Two stereo speakers HD audio with SRS Premium Sound PRO Integra...

Page 11: ...s WB225 1 1 802 11b g n Bluetooth Combo Adapter Broadcom 43228 802 11abgn 2 2 Wi Fi Adapter Intel Centrino Advanced N 6205 WLAN module Support for no WLAN option Integrated wireless wide area network WWAN options by way of wireless module Two world wide 5 band WWAN antennas built into display assembly Secured by subscriber identity module SIM user accessible behind battery Support for the followin...

Page 12: ...15 pin supporting 1920 1200 external resolution 75 Hz hot plug and unplug and auto detection for correct output to wide aspect vs standard aspect video Keyboard pointing devices Chiclet style keyboard with numeric keypad upper left justified dual point spill resistant with drain durakeys backlit optional Gesture support MultiTouch gestures enabled two finger scrolling and pinch zoom as default Tap...

Page 13: ...k not supported in Asia and the People s Republic of China Integrated Smart Card reader active Full volume encryption Preboot authentication password Smart Card Operating system Preinstalled Windows 8 ML 64 with Microsoft Basics Japan only Windows 8 Professional 64 with Microsoft Basics Japan only Windows 8 Professional 64 DPK with Windows 7 Professional 64 and 32 Japan only Windows 7 Home Premium...

Page 14: ...s 7 Professional 64 and 32 bit with Office 2010 Professional Japan only requires configuration with Office Personal Japan 2010 app AV Windows 8 Professional 64 bit DPK with Windows 7 Professional 64 and 32 bit with Office 2010 Starter not available in Asia Pacific countries and regions Japan or the People s Republic of China Windows 8 Professional 64 bit with Office 2010 Business and Home Japan on...

Page 15: ...ws 8 available with any Windows 8 operating system and required with Windows 8 Professional 64 bit DPK with Windows 7 image Windows 7 available with any Windows 7 HP Windows 7 Professional loc Windows 7 HB or Windows 8 Professional 64 bit DPK with Windows 7 image Restore media OS DVD Windows 8 Professional 64 bit required with Windows 8 Professional 64 bit DPK with Windows image Windows 7 Home Bas...

Page 16: ...ort Windows XP Pro 32 bit Windows 7 Enterprise 64 and 32 bit Windows 7 Ultimate 64 and 32 bit Serviceability End user replaceable parts AC adapter Battery Hard drive Keyboard Memory module Solid state drive WLAN module WWAN module 8 Chapter 1 Product description ...

Page 17: ...as 2 Send and receive wireless signals to communicate with WLANs select models only 2 WWAN antennas 2 Send and receive wireless signals to communicate with WWANs select models only 3 Internal microphones 2 Record sound 4 Webcam light select models only On The webcam is in use Display 9 ...

Page 18: ...light button and ambient light sensor Turns on the keyboard light and automatically adjusts the display brightness based on the lighting conditions in your environment The antennas are not visible from the outside of the computer For optimal transmission keep the areas immediately around the antennas free from obstructions To see wireless regulatory notices see the section of the Regulatory Safety...

Page 19: ... shutdown procedures are ineffective press and hold the power button for at least 5 seconds to turn off the computer To learn more about your power settings Windows 8 From the Start screen type power select Settings and then select Power Options Windows 8 Select Windows 7 Start Control Panel System and Security Power Options or refer to the HP Notebook Reference Guide 2 Wireless button Turns the w...

Page 20: ...ey or other keys 3 Windows logo key Displays the Windows Start menu 4 Function keys Execute frequently used system functions when pressed in combination with the fn key 5 Embedded numeric keypad When the keypad is turned on it can be used like an external numeric keypad NOTE The embedded numeric keypad will not function while an external keyboard or numeric keypad is connected to the computer 6 Wi...

Page 21: ...White An integrated wireless device such as a WLAN device a WWAN device and or a Bluetooth device is on Amber All wireless devices are off 4 Web browser light On The computer is on Off The computer is off or in Hibernation 5 Mute light White Computer sound is on Amber Computer sound is muted 6 Caps lock light White Caps lock is on 7 TouchPad on off light Amber The TouchPad is off Off The TouchPad ...

Page 22: ...ad on off button Turns the TouchPad on or off 4 TouchPad zone Moves the pointer and selects or activates items on the screen 5 Left TouchPad button Functions like the left button on an external mouse 6 Right pointing stick button Functions like the right button on an external mouse 7 Right TouchPad button Functions like the right button on an external mouse 14 Chapter 2 External component identifi...

Page 23: ...ritical battery level the battery light begins blinking rapidly Off If the computer is plugged into an external power source the light turns off when all batteries in the computer are fully charged If the computer is not plugged into an external power source the light stays off until the battery reaches a low battery level 4 Drive light White The hard drive or optical drive is being accessed Amber...

Page 24: ...ivity is occurring on the network Green The network is connected 3 RJ 11 modem jack select models only Connects a modem cable 4 Optical drive Reads and writes select models only to an optical disc 5 Optical drive light On The optical drive is being accessed Off The optical drive is idle 6 Smart Card reader Supports optional smart cards 16 Chapter 2 External component identification ...

Page 25: ... monitor port Connects an external VGA monitor or projector 2 USB port Connects an optional USB device 3 USB 3 0 port Connects an optional USB 1 0 USB 2 0 or USB 3 0 device and provides enhanced USB power performance for USB 3 0 devices Rear 17 ...

Page 26: ...or audio jack plug headphone with microphone is needed in order to use the microphone function 4 DisplayPort Connects an optional digital display device such as a high performance monitor or projector 5 eSATA USB 2 0 combo port Connects a high performance eSATA component such as an eSATA external hard drive or connects an optional USB device 6 Vents 2 Enable airflow to cool internal components NOT...

Page 27: ...s in your country or region If you replace the module and then receive a warning message remove the module to restore computer functionality and then contact support through Help and Support 2 Service cover release latch Releases the cover for the hard drive bay and memory module slots NOTE A service cover screw is under the release latch 3 Battery bay Holds the battery 4 Battery release latch Rel...

Page 28: ...uter fan starts up automatically to cool internal components and prevent overheating It is normal for the internal fan to cycle on and off during routine operation 7 Bluetooth module compartment Holds the Bluetooth device 8 Speaker Produces sound 20 Chapter 2 External component identification ...

Page 29: ...3 Illustrated parts catalog 21 ...

Page 30: ...computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific information about the product s hardware components The part number helps a service technician to determine what components and parts are needed 4 Warranty period This number describes the duration of the warranty period for the computer 5 Mo...

Page 31: ...Computer major components Computer major components 23 ...

Page 32: ...081 For use in France 701979 051 For use in Germany 701979 041 For use in Greece 701979 151 For use in Hungary 701979 211 For use in Iceland 701979 DD1 For use in India 701979 D61 For use in Israel 701979 BB1 For use in Italy 701979 061 For use in Japan 701979 291 For use in Latin America 701979 161 For use in the Netherlands 701979 B31 For use in Norway 701979 091 For use in Northwest Africa 7019...

Page 33: ... France 696693 051 For use in Germany 696693 041 For use in Greece 696693 151 For use in Hungary 696693 211 For use in Iceland 696693 DD1 For use in India 696693 D61 For use in Israel 696693 BB1 For use in Italy 696693 061 For use in Japan 696693 291 For use in Latin America 696693 161 For use in the Netherlands 696693 B31 For use in Norway 696693 091 For use in Northwest Africa 696693 FP1 For use...

Page 34: ...le 685409 001 10 System board includes replacement thermal material For use only on computer models equipped with the Windows 8 Professional operating system in all countries and regions except the People s Republic of China and the Ukraine 685404 601 For use only on computer models equipped with the Windows 8 Standard operating system in all countries and regions except the People s Republic of C...

Page 35: ...y bezel screw covers 651382 001 15 Battery Li ion 9 cell 100 Wh 3 00 Ah 632423 001 6 cell 62 Wh 2 80 Ah 632421 001 6 cell 55 Wh 2 80 Ah 632419 001 3 cell 31 Wh 2 80 Ah 632417 001 16 Modem module 56k v 92 MDC data fax does not include cable NOTE The modem module does not include a cable The modem module cable is included in the Cable Kit spare part number 651384 001 See Cable Kit on page 31 for mor...

Page 36: ...1 001 500 GB 7200 rpm 9 5 mm 634925 001 320 GB 7200 rpm 9 5 mm 634862 001 Hard Drive Hardware Kit not illustrated includes hard drive bracket hard drive connector adapter and screws 651380 001 Solid state drive not illustrated does not include bracket connector or screws 256 GB SATA III self encrypting solid state drive 697058 001 240 GB SATA III solid state drive 701657 001 180 GB SATA III solid ...

Page 37: ...bcomponents Item Component Spare part number 1 Display bezel For use on computer models equipped with a webcam 685411 001 For use on computer models not equipped with a webcam 685412 001 Display assembly subcomponents 29 ...

Page 38: ...506 001 5a WLAN antenna cables and transceivers 5b WWAN antenna cables and transceivers 6 Webcam microphone module 685413 001 Microphone module 694675 001 Display Cable Kit includes 685417 001 7 Display panel cable and webcam microphone module cable 8 Display enclosure 685415 001 Display Panel Support Kit not illustrated includes display enclosure WLAN antenna cables and transceivers and WWAN ante...

Page 39: ...Cable Kit Item Component Spare part number Cable Kit includes 651384 001 1 Bluetooth module cable 2 Modem module cable Cable Kit 31 ...

Page 40: ...t 2b Hard drive connector adapter Hard drive bracket screws not illustrated 3 Optical drive includes bezel and bracket DVD RW Double Layer with SuperMulti Drive 685502 001 DVD ROM Drive 685419 001 4 Solid state drive does not include bracket connector adapter or screws 256 GB SATA III self encrypting solid state drive 697058 001 240 GB SATA III solid state drive 701657 001 180 GB SATA III solid st...

Page 41: ...Plastics Kit Item Component Spare part number Plastics Kit includes 651376 001 1 Optical drive bay space saver 2 ExpressCard slot space saver 3 RJ 11 jack plug Plastics Kit 33 ...

Page 42: ...1 Computer mouse HP optical USB travel mouse 434594 001 HP optical USB PS2 2 button mouse 390632 001 HP 2570 Docking Station 685401 001 Power cord 3 pin black 1 83 m For use in Argentina 490371 D01 For use in Australia 490371 011 For use in Brazil 490371 202 For use in Denmark 490371 081 For use in Europe 490371 021 For use in India 490371 D61 For use in Israel 490371 BB1 For use in Japan 490371 2...

Page 43: ...e in Switzerland 3 pin black 1 83 m 490371 201 Power cord for use in Thailand 3 pin black 1 83 m 490371 202 Power cord for use in Brazil 3 pin black 1 83 m 490371 291 Power cord for use in Japan 3 pin black 1 83 m 490371 AA1 Power cord for use in the People s Republic of China 3 pin black 1 83 m 490371 AB1 Power cord for use in Taiwan 3 pin black 1 83 m 490371 AD1 Power cord for use in South Korea...

Page 44: ...crews are included in the Hard Drive Hardware Kit spare part number 651380 001 641369 001 4 GB memory module PC3 12800 1600 MHz 651376 001 Plastics Kit includes ExpressCard slot space saver optical drive bay space saver RJ 11 jack plug NOTE See Plastics Kit on page 33 for more Plastics Kit information 651377 001 Speaker assembly includes cable 651378 001 Fan includes cable 651380 001 Hard Drive Ha...

Page 45: ...ch assembly and replacement thermal material 685404 001 System board for use only on computer models equipped with the Windows 7 operating system in all countries and regions except the People s Republic of China and the Ukraine includes replacement thermal material 685404 501 a System board for use only on computer models equipped with the Windows 8 Standard operating system in all countries and ...

Page 46: ... and the Ukraine includes replacement thermal material 693710 001 65 W HP Smart AC adapter PFC RC V EM 3 wire 693711 001 65 W HP Smart AC adapter non PFC RC V 3 wire 693716 001 65 W HP Travel AC adapter non PFC 3 wire 694675 001 Microphone module 696693 001 Keyboard with pointing stick for use in the United States includes keyboard cable and pointing stick cable 696693 031 Keyboard with pointing s...

Page 47: ... the Windows 7 operating system in Russia includes keyboard cable and pointing stick cable 696693 261 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in Bulgaria includes keyboard cable and pointing stick cable 696693 271 Keyboard with pointing stick for use only on computer models equipped with the Windows 7 operating system in Romania inc...

Page 48: ...on computer models equipped with the Windows 8 operating system in the United States includes keyboard cable and pointing stick cable 701979 031 a Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in the United Kingdom and Singapore includes keyboard cable and pointing stick cable 701979 041 a Keyboard with pointing stick for use only on comp...

Page 49: ...e Windows 8 operating system in Japan includes keyboard cable and pointing stick cable 701979 A41 a Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in Belgium includes keyboard cable and pointing stick cable 701979 AB1 a Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in Taiwan inclu...

Page 50: ...akia includes keyboard cable and pointing stick cable 701979 FP1 a Keyboard with pointing stick for use only on computer models equipped with the Windows 8 operating system in Northwest Africa includes keyboard cable and pointing stick cable 702080 001 a HP un2430 EV DO HSPA Mini Card 703148 001 a Service cover includes label indicating country of origin 710788 001 a HP hs2350 HSPA Mobile Broadban...

Page 51: ... reassembly can damage plastic parts Use care when handling the plastic parts Apply pressure only at the points designated in the maintenance instructions Cables and connectors CAUTION When servicing the computer be sure that cables are placed in their proper locations during the reassembly process Improper cable placement can damage the computer Cables must be handled with extreme care to avoid d...

Page 52: ...ng an internal hard drive to products that have magnetic fields such as monitors or speakers Avoid exposing a drive to temperature extremes or liquids If a drive must be mailed place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package FRAGILE Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic d...

Page 53: ...The following table shows how humidity affects the electrostatic voltage levels generated by different activities CAUTION A product can be degraded by as little as 700 V Typical electrostatic voltage levels Relative humidity Event 10 40 55 Walking across carpet 35 000 V 15 000 V 7 500 V Walking across vinyl floor 12 000 V 5 000 V 3 000 V Motions of bench worker 6 000 V 800 V 400 V Removing DIPS fr...

Page 54: ...nd that proper materials are selected to avoid static charging When grounding is not possible use an ionizer to dissipate electric charges Workstation guidelines Follow these grounding workstation guidelines Cover the workstation with approved static shielding material Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment Use conductive field...

Page 55: ...ance between the operator and ground To be effective the conductive must be worn in contact with the skin The following grounding equipment is recommended to prevent electrostatic damage Antistatic tape Antistatic smocks aprons and sleeve protectors Conductive bins and other assembly or soldering aids Nonconductive foam Conductive tabletop workstations with ground cords of one megohm resistance St...

Page 56: ...provided on the service tag It is necessary to remove the battery to obtain these numbers See Battery on page 50 for battery removal instructions Item Component Description 1 Product name This is the product name affixed to the front of the computer 2 Serial number s n This is an alphanumeric identifier that is unique to each product 3 Part number Product number p n This number provides specific i...

Page 57: ...iod for the computer 5 Model description This is the alphanumeric identifier used to locate documents drivers and support for the computer Computer feet The computer feet are rubber pads that are heat staked to the base enclosure in the locations illustrated below Component replacement procedures 49 ...

Page 58: ...perating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer Remove the battery 1 Position the computer upside down on a flat surface with the battery bay toward you 2 Slide the battery release latch 1 to release the battery 3 Remove the battery 2 from the computer Install the battery by inserting it int...

Page 59: ...puter If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 Remove the SIM 1 Press in on the SIM 1 The SIM partially ejects from the S...

Page 60: ...e power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 Remove the service cover 1 Position the computer with the battery bay toward you 2 Slide the release latch 1 and remove the locking screw if installed 2 3 Slide the release latch 3 to disengage the door from the computer 4 Remove t...

Page 61: ...lick the link for the computer model 5 Select the operating system and then click Next 6 Under Step 2 Select a Download click the BIOS link 7 Click the link for the most recent BIOS 8 Click the Download button and then follow the on screen instructions Before removing a memory module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the...

Page 62: ...1 Description Spare part number Bluetooth module 655792 001 Before removing a Bluetooth module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from...

Page 63: ...Lift and rotate the front edge of the Bluetooth module 1 until it disengages from the clip built into the speaker assembly 4 Disconnect the Bluetooth module cable 2 from the Bluetooth module 5 Remove the Bluetooth module 3 Reverse this procedure to install a memory module Component replacement procedures 55 ...

Page 64: ...ct all external devices from the computer 4 Remove the battery see Battery on page 50 and then remove the following components 5 Remove the service cover see Service cover on page 52 6 Remove the Bluetooth module see Bluetooth module on page 54 Remove the speaker assembly 1 Disconnect the speaker assembly cable 1 from the system board 2 Remove the Phillips PM2 0 3 6 screw 2 and the two Phillips PM...

Page 65: ... by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 and then remove the following components 5 Remove the service cover see Service cover on page 52 Remove the optical drive 1 Position the computer upside down with the right side toward you 2 Loosen the captive Phillips screw 1 that secures the optical driv...

Page 66: ... are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 5 Remove the service cover see Service cover on page 52 Remove the hard drive 1 Loosen...

Page 67: ...toward you b Disconnect the hard drive connector adapter 1 from the hard drive c Remove the four Phillips PM3 0 3 3 screws 2 that secure the hard drive bracket to the hard drive d Remove the hard drive bracket 3 from the hard drive The hard drive bracket hard drive connector adapter and screws are available in the Hard Drive Hardware Kit spare part number 651380 001 Component replacement procedure...

Page 68: ...on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 5 Remove the service cover see Service cover on page 52 Remove the fan 1 Disconnect the fan cable 1 from the system board 2 Loosen the two captive screws 2 that s...

Page 69: ...and Module 710789 001 HP un2430 EV DO HSPA Mini Card 702080 001 HP un2430 EV DO HSPA Mobile Broadband Module 634400 001 Before removing the WWAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord...

Page 70: ...2 Remove the WWAN module 1 Disconnect the WWAN antenna cables 1 from the terminals on the WWAN module NOTE The red WWAN antenna cable is connected to the WWAN module Main terminal The blue WWAN antenna cable is connected to the WWAN module Aux terminal 62 Chapter 4 Removal and replacement procedures ...

Page 71: ...2 Remove the two Phillips PM2 0 3 0 screw 2 that secures the WWAN module to the base enclosure The WWAN module tilts up Component replacement procedures 63 ...

Page 72: ... If the WWAN antenna cables are not connected to the terminals on the WWAN module the protective sleeves must be installed on the antenna connectors as shown in the following illustration Reverse this procedure to install the WWAN module 64 Chapter 4 Removal and replacement procedures ...

Page 73: ...e and then receive a warning message remove the module to restore device functionality and then contact technical support Before removing the WLAN module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power co...

Page 74: ...eled 1 connects to the WLAN module Main terminal labeled 1 The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2 If the computer is equipped with an 802 11a b g n WLAN module the yellow WLAN antenna cable connects to the middle terminal on the WLAN module 66 Chapter 4 Removal and replacement procedures ...

Page 75: ...Phillips PM2 0 3 0 screws 2 that secure the WLAN module to the base enclosure The WLAN module tilts up 3 Remove the WLAN module 3 by pulling the module away from the slot at an angle Component replacement procedures 67 ...

Page 76: ...emoving the modem module follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 5 Remove the...

Page 77: ...n Brazil 701979 201 For use in Northwest Africa 701979 FP1 For use in Bulgaria 701979 261 For use in Portugal 701979 131 For use in Canada 701979 DB1 For use in Romania 701979 271 For use in the Czech Republic and Slovakia 701979 FL1 For use in Russia 701979 251 For use in Denmark 701979 081 For use in Saudi Arabia 701979 171 For use in France 701979 051 For use in Slovenia 701979 BA1 For use in G...

Page 78: ...e in France 696693 051 For use in Slovenia 696693 BA1 For use in Germany 696693 041 For use in South Korea 696693 AD1 For use in Greece 696693 151 For use in Spain 696693 071 For use in Hungary 696693 211 For use in Sweden and Finland 696693 B71 For use in Iceland 696693 DD1 For use in Switzerland 696693 BG1 For use in India 696693 D61 For use in Taiwan 696693 AB1 For use in Israel 696693 BB1 For ...

Page 79: ...d to the computer 2 Rest and secure the computer on its left side 3 Partially open the computer 4 Insert a screw driver or similar thin tool into the keyboard release opening in the fan opening and then press on the back of the keyboard until the keyboard disengages from the computer 5 Turn the computer right side up with the front toward you Component replacement procedures 71 ...

Page 80: ...yboard cable is attached and then disconnect the keyboard cable 5 from the system board 10 Remove the keyboard 6 Reverse this procedure to install the keyboard RTC battery Description Spare part number RTC battery includes cable and double sided adhesive 665733 001 Before removing the RTC battery follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hiberna...

Page 81: ... 52 b Fan see Fan on page 60 c Keyboard see Keyboard on page 69 Remove the RTC battery 1 Disconnect the RTC battery cable 1 from the system board 2 Detach the RTC battery 2 from the system board The RTC battery is attached to the system board with double sided adhesive 3 Remove the RTC battery Reverse this procedure to install the RTC battery Component replacement procedures 73 ...

Page 82: ...ower from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 and then remove the following components a Service cover see Service cover on page 52 b Bluetooth module see Bluetooth module on page 54 c Speaker assembly see Speaker assembly on page 56 d Optical drive see Optical drive on page 57 e...

Page 83: ...s are attached and then disconnect the corresponding cables from the system board 1 Power button board cable 2 Fingerprint reader board cable 3 Function board cable 2 Close the computer 3 Turn the computer upside down with the battery bay toward you Component replacement procedures 75 ...

Page 84: ... rubber screw covers in the front corners 1 and the right side 2 of the base enclosure The rubber screw covers are included in the Rubber Kit spare part number 651382 001 6 Remove the five Torx TM2 5 8 0 screws 3 that secure the base enclosure to the computer 76 Chapter 4 Removal and replacement procedures ...

Page 85: ...e computer and one in the middle of the computer 2 Two Phillips PM2 0 3 6 screws in the optical drive bay 3 Three Phillips PM2 0 3 6 screws in the battery bay 8 Lift the rear edge of the base enclosure 1 and then swing the base enclosure up and forward until the base enclosure detaches from the computer Component replacement procedures 77 ...

Page 86: ... enclosure thoroughly clean the thermal pad material from the surfaces of the PCH chip 1 and the base enclosure 2 All base enclosure and system board spare part kits include replacement thermal pad material Reverse this procedure to install the base enclosure 78 Chapter 4 Removal and replacement procedures ...

Page 87: ... computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 and then remove the following components a Service cover see Service c...

Page 88: ...cable 3 from the system board 3 Release the tape 4 that secures the display panel cable to the system board and then disconnect the display panel cable 5 from the system board 4 Release the display panel cable from the clip 6 built into the right display hinge 5 Release the wireless antenna cables from the retention clip 7 attached to the system board 6 Remove the Phillips PM2 0 3 6 screw 1 that s...

Page 89: ...turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 and then remove the following components a Service cover see Service cover on page 52 b Bluetooth module see Bluetooth module on page 54 c Speak...

Page 90: ...age 69 j Base enclosure see Base enclosure on page 74 k System board see System board on page 79 Remove the heat sink 1 Following the 1 2 3 4 sequence stamped into the heat sink loosen the four captive Philllips screws 1 that secure the heat sink to the system board 82 Chapter 4 Removal and replacement procedures ...

Page 91: ...ide to side to detach it NOTE The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed Replacement thermal material is included with the heat sink and system board spare part kits Thermal paste is used on the processor 1 and the heat sink section 2 that services it Component replacement procedures 83 ...

Page 92: ... are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 and then remove the following components a Service cover see Service cover on page 52 ...

Page 93: ...rclockwise until you hear a click 2 Lift the processor 2 straight up and remove it NOTE The gold triangle 3 on the processor must be aligned with the triangle icon 4 embossed on the processor socket when you install the processor Reverse this procedure to install the processor Component replacement procedures 85 ...

Page 94: ...y on page 50 and then remove the following components a Service cover see Service cover on page 52 b Bluetooth module see Bluetooth module on page 54 c Speaker assembly see Speaker assembly on page 56 d Optical drive see Optical drive on page 57 e Hard drive see Hard drive on page 58 f Fan see Fan on page 60 g WWAN module see WWAN module on page 61 h Modem module see Modem module on page 68 i Keyb...

Page 95: ...ot equipped with a fingerprint reader 685406 001 Before removing the top cover follow these steps 1 Turn off the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 ...

Page 96: ...at the following components are removed from the defective top cover and installed on the replacement top cover Fingerprint reader board see Fingerprint reader board on page 86 Function button board see Function button board on page 89 Power button board see Power button board on page 91 Smart Card reader assembly see Smart Card reader assembly on page 92 Remove the top cover 1 Release the wireles...

Page 97: ...f the computer If you are unsure whether the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 and then remove the following components a Service cover see Serv...

Page 98: ... 87 Remove the function button board 1 Position the top cover with the top edge toward you 2 Press down on the bottom edge 1 of the retention bracket and then slide the top edge of the bracket 2 out of the top cover NOTE The retention bracket is included in the Bracket Kit spare part number 651381 001 3 Remove the Phillips PM2 0 3 6 screw 3 that secures the function button board to the top cover 4...

Page 99: ...ee Bluetooth module on page 54 c Speaker assembly see Speaker assembly on page 56 d Optical drive see Optical drive on page 57 e Hard drive see Hard drive on page 58 f Fan see Fan on page 60 g WWAN module see WWAN module on page 61 h Modem module see Modem module on page 68 i Keyboard see Keyboard on page 69 j Base enclosure see Base enclosure on page 74 k System board see System board on page 79 ...

Page 100: ...her the computer is off or in Hibernation turn the computer on and then shut it down through the operating system 2 Disconnect the power from the computer by unplugging the power cord from the computer 3 Disconnect all external devices from the computer 4 Remove the battery see Battery on page 50 and then remove the following components a Service cover see Service cover on page 52 b Bluetooth modu...

Page 101: ...d reader assembly 1 Release the function LED board 1 from the clips built into the top cover 2 Release the ZIF connectors to which the TouchPad board cables are connected and then disconnect the TouchPad cables 2 and 3 from the Smart Card reader assembly 3 Release the Smart Card reader assembly cable 4 from the clips 5 built into the top cover 4 Remove the Phillips PM2 0 2 5 broad head screw 1 tha...

Page 102: ...ED board release the ZIF connector to which the function LED board cable is connected and then disconnect the function LED board cable 1 from the function LED board 7 Remove the function LED board 2 The function LED board is available using spare part number 685509 001 Reverse this procedure to install the Smart Card reader assembly and function LED board 94 Chapter 4 Removal and replacement proce...

Page 103: ...llowing components a Service cover see Service cover on page 52 b Bluetooth module see Bluetooth module on page 54 c Speaker assembly see Speaker assembly on page 56 d Optical drive see Optical drive on page 57 e Hard drive see Hard drive on page 58 f Fan see Fan on page 60 g WWAN module see WWAN module on page 61 h Modem module see Modem module on page 68 i Keyboard see Keyboard on page 69 j Base...

Page 104: ...ipped with a webcam and 685412 001 for use on computer models not equipped with a webcam 2 If it is necessary to replace the display panel a Remove the four Phillips PM2 5 5 0 screws 1 and the two Phillips PM2 0 2 5 screws 2 that secure the display panel to the display enclosure 96 Chapter 4 Removal and replacement procedures ...

Page 105: ... angle c Release the adhesive support strip 1 that secures the display panel cable to the display panel d Detach the display panel cable 2 from the surface of display panel The display panel cable is attached to the display panel with double side adhesive Component replacement procedures 97 ...

Page 106: ...y panel f Remove the four Phillips PM2 0 3 6 screws 1 that secure the display panel to the display hinge brackets g Remove the display panel 2 The display panel is available using spare part number 685504 001 98 Chapter 4 Removal and replacement procedures ...

Page 107: ...e and display enclosure with double sided tape b Disconnect the webcam microphone module cable 2 from the webcam microphone module c Remove the webcam microphone module 3 The webcam microphone module is available using spare part number 685413 001 The microphone module is available using spare part number 694675 001 4 If it is necessary to replace the display hinges display hinge covers and or dis...

Page 108: ...nd display hinge caps are included in the Display Hinge Cover Kit spare part number 685405 001 5 If it is necessary to replace the display clutch cover a Remove the three Phillips PM2 0 3 6 screws 1 that secure the display clutch cover to the display enclosure b Release the display clutch cover 2 from the display enclosure 100 Chapter 4 Removal and replacement procedures ...

Page 109: ...lutch cover The display clutch cover is included in the Display Hinge Cover Kit spare part number 685405 001 6 If it is necessary to replace the display panel cable a Disconnect the display panel cable 1 from the webcam microphone module b Detach the display panel cable 2 from the surface of display enclosure The display panel cable is attached to the display enclosure with double side adhesive Co...

Page 110: ...ce the WLAN antenna cables and transceivers a Detach the WLAN antenna transceivers 1 from the display enclosure The WLAN antenna transceivers are attached to the display enclosure with double sided tape b Release the WLAN antenna cables from the clips 2 and routing channels built into the display enclosure 102 Chapter 4 Removal and replacement procedures ...

Page 111: ...s necessary to replace the WWAN antenna cables and transceivers a Detach the WWAN antenna transceivers 1 from the display enclosure The WWAN antenna transceivers are attached to the display enclosure with double sided tape b Release the WWAN antenna cables from the clips 2 and routing channels built into the display enclosure Component replacement procedures 103 ...

Page 112: ...d transceivers 3 The WWAN antenna cables and transceivers are included in the Antenna Kit spare part number 685506 001 Reverse this procedure to reassemble and install the display assembly 104 Chapter 4 Removal and replacement procedures ...

Page 113: ... computer and the amount of system and extended memory NOTE Use extreme care when making changes in Computer Setup Errors can prevent the computer from operating properly Starting Computer Setup NOTE An external keyboard or mouse connected to a USB port can be used with Computer Setup only if USB legacy support is enabled To start Computer Setup follow these steps 1 Turn on or restart the computer...

Page 114: ...You can use either a pointing device TouchPad pointing stick or USB mouse or the keyboard to navigate and make selections in Computer Setup 2 Press f10 to enter Computer Setup To exit Computer Setup menus choose one of the following methods To exit Computer Setup menus without saving your changes Click the Exit icon in the lower left corner of the screen and then follow the on screen instructions ...

Page 115: ...e factory settings Updating the BIOS Updated versions of the BIOS may be available on the HP website Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs Some download packages contain a file named Readme txt which contains information regarding installing and troubleshooting the file Determining the BIOS version To determine whether available BIOS updates contain l...

Page 116: ...ed this information to locate the update later after it has been downloaded to your hard drive b Follow the on screen instructions to download your selection to the hard drive Make a note of the path to the location on your hard drive where the BIOS update is downloaded You will need to access this path when you are ready to install the update NOTE If you connect your computer to a network consult...

Page 117: ... attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact HP support to report the issue and purchase a replacement battery BIOS Manageme...

Page 118: ... bottom of the screen 2 Press f10 to enter Computer Setup Using Computer Setup Navigating and selecting in Computer Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow ...

Page 119: ...n Computer Setup NOTE Restoring defaults will not change the hard drive mode To return all settings in Computer Setup to the values that were set at the factory follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow ...

Page 120: ...g the computer pressing the esc key while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen and then pressing the f1 key Follow the on screen instructions to exit this screen Downloading a BIOS update CAUTION CAUTION To reduce the risk of damage to the computer or an unsuccessful installation download and install a BIOS update only when the computer is connect...

Page 121: ... of the hard drive and then checks all data in every sector of the hard drive If the test detects a damaged sector it attempts to move the data to a good sector Memory test This test analyzes the physical condition of the memory modules If it reports an error replace the memory modules immediately Battery test This test analyzes the condition of the battery and calibrates the battery if necessary ...

Page 122: ...uter Setup To navigate and select in Computer Setup follow these steps 1 Turn on or restart the computer and then press esc while the Press the ESC key for Startup Menu message is displayed at the bottom of the screen To select a menu or a menu item use the tab key and the keyboard arrow keys and then press enter or use a pointing device to click the item To scroll up and down click the up arrow o...

Page 123: ...tartup Menu message is displayed at the bottom of the screen 2 Press f10 to enter Computer Setup 3 Use a pointing device or the arrow keys to select File Restore Defaults 4 Follow the on screen instructions 5 To save your changes and exit click the Save icon in the lower left corner of the screen and then follow the on screen instructions or Use the arrow keys to select File Save Changes and Exit ...

Page 124: ... connected to reliable external power using the AC adapter Do not download or install a BIOS update while the computer is running on battery power docked in an optional docking device or connected to an optional power source During the download and installation follow these instructions Do not disconnect power from the computer by unplugging the power cord from the AC outlet Do not shut down the c...

Page 125: ...test This test analyzes the condition of the battery and calibrates the battery if necessary If the battery fails the test contact support to report the issue and purchase a replacement battery System Tune Up This group of additional tests checks your computer to make sure that the main components are functioning correctly System Tune Up runs longer and more comprehensive tests on memory modules h...

Page 126: ...urrent 18 5 V dc 3 5A or 19 5 V dc 3 33A 65W 19 V dc 4 74A or 19 5 V dc 4 62A 90W Temperature Operating 5 C to 35 C 41 F to 95 F Nonoperating 20 C to 60 C 4 F to 140 F Relative humidity noncondensing Operating 10 to 90 Nonoperating 5 to 95 Maximum altitude unpressurized Operating 15 m to 3 048 m 50 ft to 10 000 ft Nonoperating 15 m to 12 192 m 50 ft to 40 000 ft NOTE Applicable product safety stan...

Page 127: ...umber of colors up to 16 8 million Contrast ratio 200 1 typical Brightness 200 nits typical Pixel resolution Pitch 0 197 0 197 mm Format 1366 768 Configuration RGB vertical stripe Backlight LED Character display 80 25 Total power consumption 2 0 W Viewing angle 65 horizontal 50 vertical typical 12 5 inch SGA display specifications 119 ...

Page 128: ...ity Seek times typical read including setting Single track 2 0 ms 1 5 ms 1 5 ms Average read write 12 16 ms 11 13 ms 11 13 ms Maximum 22 ms 22 ms 22 ms Logical blocks 1 465 149 168 976 773 168 628 142 448 Disk rotational speed 7200 rpm 7200 rpm 7200 rpm Operating temperature 0 C to 60 C 32 F to 140 F 1 GB 1 billion bytes when referring to hard drive storage capacity Actual accessible capacity is l...

Page 129: ...mission or password for tasks such as installing software running utilities or changing Windows settings Refer to Help and Support for more information From the Start screen type h and then select Help and Support Backing up your information Recovery after a system failure is as good as your most recent backup You should create system repair media and your initial backup immediately after initial ...

Page 130: ...lure or instability the computer provides the following tools to recover your files Windows recovery tools You can use Windows Backup and Restore to recover information you have previously backed up You can also use Windows Startup Repair to fix problems that might prevent Windows from starting correctly f11 recovery tools You can use the f11 recovery tools to recover your original hard drive imag...

Page 131: ...on screen instructions NOTE For additional information on recovering information using the Windows tools perform a search for these topics in Help and Support From the Start screen type h and then select Help and Support Using f11 recovery tools CAUTION Using f11 completely erases hard drive contents and reformats the hard drive All files that you have created and any software that you have instal...

Page 132: ...operating system DVD into the optical drive before the Windows operating system loads 3 When prompted press any keyboard key 4 Follow the on screen instructions After the repair is completed 1 Eject the Windows 8 operating system media and then insert the Driver Recovery media 2 Install the Hardware Enabling Drivers first and then install Recommended Applications Using Windows Refresh for quick an...

Page 133: ... all personal data apps and settings from your computer and reinstalls Windows IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key or from the Start screen To use the f11 key 1 Press f11 while the computer boots or Press and hold f11 as you press the power b...

Page 134: ...Restore provides the following options Creating a system repair disc select models only by using the installed optical drive select models only or an optional external optical drive Backing up your information Creating a system image select models only Scheduling automatic backups select models only Creating system restore points Recovering individual files Restoring the computer to a previous sta...

Page 135: ... a system failure is as good as your most recent backup Immediately after setting up the computer you should create system repair discs select models only using the installed optical drive select models only or an optional external optical drive and back up your system As you add new software and data files you should continue to back up your system on a regular basis to maintain a reasonably curr...

Page 136: ...ve image The image includes the Windows operating system and software programs installed at the factory NOTE If you are unable to boot start up your computer and you cannot use the system repair discs you previously created select models only you must purchase a Windows 7 operating system DVD to reboot the computer and repair the operating system For additional information see the Using a Windows ...

Page 137: ...al hard drive image using f11 1 If possible back up all personal files 2 If possible check for the presence of the HP Recovery partition click Start right click Computer click Manage and then click Disk Management NOTE If the HP Recovery partition has been deleted the f11 restore option will not function You must recover your operating system and programs using the Windows 7 operating system DVD a...

Page 138: ...d When reformatting is complete the recovery process helps you restore the operating system as well as drivers software and utilities To initiate recovery using a Windows 7 operating system DVD NOTE This process takes several minutes 1 If possible back up all personal files 2 Restart the computer and then insert the Windows 7 operating system DVD into the optical drive before the Windows operating...

Page 139: ...t the following times At regularly scheduled times Before the computer is repaired or restored Before you add or modify hardware or software To back up your home directory files using Backup Manager Settings 1 Select Computer More Applications Tools Backup Manager Settings and click Backup my home directory 2 Click Storage Destination Location and then select a location to back up your information...

Page 140: ...talled at the factory Software drivers and updates not installed by HP must be manually reinstalled Personal files must be restored from a backup To restore the computer using the HP Factory Image Restore DVD you must first create the recovery disc To create the recovery disc NOTE HP recommends that you create the HP Factory Image Restore DVD in the event of a system failure 1 Select Computer More...

Page 141: ... USB key will be destroyed To continue click OK Otherwise click Cancel and back up the contents of the Disk On Key on another computer 7 The backup process will display a status dialog box while the backup is in progress NOTE A file browser window with the Disk On Key Contents displayed will pop up when the key is mounted You may close the file browser window if desired Once the USB Recovery Key h...

Page 142: ...edy simple way to return the computer to its original state This option removes all personal data applications and settings from your computer and reinstalls the Linux operating system IMPORTANT This option does not provide backups of your information Before using this option back up any personal information you wish to retain You can initiate this option by using the f11 key To use the f11 key Pr...

Page 143: ... requirements are applicable to all countries and regions The length of the power cord set must be at least 1 0 m 3 3 ft and no more than 2 0 m 6 5 ft All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in the country or region where the power cord set will be used The power cord sets must have a minimum current capacity of 10 amps and a nominal volta...

Page 144: ...g must be a two pole grounding type with a NEMA 5 15P 15 A 125 V or NEMA 6 15P 15 A 250 V configuration 3 The appliance coupler flexible cord and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law The flexible cord must be Type VCT or VCTF 3 conductor 1 00 mm conductor size The wall plug must be a two pole grounding type with a Japanese Industrial Stan...

Page 145: ...e battery in general household waste Follow the local laws and regulations in your area for battery disposal HP encourages customers to recycle used electronic hardware HP original print cartridges and rechargeable batteries For more information about recycling programs see the HP Web site at http www hp com recycle 137 ...

Page 146: ...13 carrying case spare part numbers 34 35 chipset product description 1 components bottom 19 buttons 10 display 9 fingerprint reader 10 front 15 keys 12 left side 16 lights 13 rear 17 right side 18 TouchPad 14 computer feet location 49 spare part number 49 computer major components 23 computer part number 48 computer specifications 118 connectors service considerations 43 D display components 9 sp...

Page 147: ...nt 47 grounding 44 packaging 46 transporting 46 workstation 46 H hard drive precautions 44 product description 2 removal 58 spare part numbers 28 32 36 37 58 specifications 120 hard drive bracket illustrated 32 removal 59 hard drive connector adapter illustrated 32 removal 59 Hard Drive Hardware Kit contents 32 spare part number 28 32 36 58 headphone jack 18 heat sink removal 81 spare part number ...

Page 148: ...s 26 37 84 product description audio 2 chipset 1 display panel 1 Ethernet 3 external media cards 4 graphics 1 hard drive 2 keyboard 4 memory module 1 microphone 2 operating system 5 optical drive 2 pointing device 4 ports 4 power requirements 4 processors 1 product name 1 security 5 serviceability 8 solid state drive 2 video 2 wireless 3 product name 1 48 product number 48 R rear components 17 rem...

Page 149: ...utton 11 W warranty period 49 web browser button 11 web browser light 13 webcam 10 webcam light 9 webcam microphone module removal 99 spare part number 30 37 99 Windows applications key 12 Windows logo key 12 wireless antenna locations 9 removal 102 103 spare part number 30 38 103 104 Wireless Antenna Kit spare part number 103 wireless button 11 wireless light 13 15 wireless product description 3 ...

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HP EliteBook 2570p, Maintenance And Service Manual

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