Equinox Systems T4200 Series Quick Reference Manual Download | Manualshive

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QUICK REFERENCE GUIDE

Equinox T4200 Series

This Quick Reference Guide
will guide you through
understanding your
terminal’s functionality and
navigation, and will help
you with troubleshooting.

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Summary of Contents for T4200 Series

Page 1: ...QUICK REFERENCE GUIDE EquinoxT4200 Series This Quick Reference Guide will guide you through understanding your terminal s functionality and navigation and will help you with troubleshooting ...

Page 2: ... andT4205 formerly Hypercom Optimum Contents GETTING STARTED Available Transaction Types 3 Clerk and Cashier Setup 4 Available Reports 5 Gift Card Transaction Types Opt 6 Navigating Your Terminal 7 Settling the Batch 7 REFERENCE Prompt Q A 8 AVS Response Codes 9 Common Error Codes 10 ...

Page 3: ... does not charge the consumer until the transaction has been added to the batch by way of a force transaction Press FUNCTION 9 and ENTER Force Sale Perform a force sale when the terminal cannot reach the host Chase Paymentech to authorize a transaction or to finalize an Auth Only transaction Contact your voice authorization center for an authorization code and then perform the transaction Press EN...

Page 4: ...k cashier setup allows you to manage IDs Access the feature by pressing FUNCTION 78 and ENTER Debit Transactions To initiate Debit Sale A sale transaction using a debit card and PIN the card must be present Select Sale Debit Refund Perform a debit refund to return money to a cardholder s account the card must be present May not be available for all card issuers Select Refund Credit Transactions To...

Page 5: ...ach shift if enabled Performance Report Prints a summary of transaction counts and communications statistics History Report Prints a summary of transaction totals from a set number of days 5 10 15 30 HCS Batch Inquiry Report Prints the status of the current batch as reported by the host Chase Paymentech GC Cash Out Report Prints a list of cashed out gift card redemptions by clerk cashier GC Audit ...

Page 6: ...en previously activated Select Activation Redemption Decreases the value stored on the consumer s gift card account This transaction is performed when a consumer uses the card to purchase goods or services Select Redemption Balance Inquiry Print a receipt that displays the customer s available gift card balance without changing it Scroll to and select Balance Inquiry Force Perform a force redempti...

Page 7: ...and open a new batch for logging and accumulating transactions Your Equinox terminal uses a Terminal Capture System TCS meaning it stores transactions throughout the day and sends batch totals of sales and refunds to the host Chase Paymentech after the close of business There are two settlement options 1 MANUAL SETTLEMENT If your terminal is set to manually settle select Settle from the main menu ...

Page 8: ...return to the main menu CARDTYPE Transaction CXXX from Card Key the V Code from the card and press ENTER CARDTYPE Transaction Duplicate Trans Add Press ENTER if the duplicate transaction should be processed Press CLEAR if the duplicate transaction should be cancelled CARDTYPE Transaction Enter Approval Code Key in the approval code and press ENTER Note Terminal will only accept an approval code of...

Page 9: ...tion VISA MC AMEX Disc X Match Address and 9 digit ZIP code Y Match Address and ZIP code for Discover address only matches A Partial Address matches ZIP code does not for Discover both address and ZIP match W Partial 9 digit ZIP code matches address does not for Discover no data from issuer Z Partial ZIP code matches address does not N No match Neither address nor ZIP code match U Unavailable AVS ...

Page 10: ...digits keyed do not match the account number from the card s magnetic stripe Re key the last four digits of the card number If the problem persists ask for another form of payment as the card may be fraudulent Please Try Again CE Communications error Check the line or network then retry the transaction Expired Card The card s expiration date has passed Ask for another form of payment Settlement Re...

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Page 12: ...POS 0503 08 12 2012 Chase Paymentech Solutions LLC All rights reserved ...

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