To cancel an alert, press and
hold one button on GO during
the pre-alarm period. GO will say
“cancelled.” If the alert has already
been sent, simply speak to the
operator and let them know you do
not require assistance.
Overview
Requesting Help
To send an
alert for help
, any time
of the day or night, press and hold
both buttons on your GO.
This will start the short pre-alarm
period.
The light-ring around GO will flash
red to let you know an alert is being
sent to monitoring.
A voice message will play, “Help
alert in progress.”
Once the alarm has been received, a
voice message will play and repeat:
“The alert has been received by
monitoring; you will soon be
contacted by an operator.”
A monitoring operator will call
back; GO will ring and automatically
answer. GO has a hands-free
speakerphone system; speak clearly
and slowly to the operator.
While you are speaking with an
operator, GO will work in the
background to obtain your current
location and send it to monitoring.
Once you have been located, the
operator will send assistance, or
organise emergency services if
required, to your location.
When an operator ends the call GO
will flash green to indicate that
monitoring can still call back and
your location continues to be sent.
GO automatically stops
reporting your location after
a period of time.
Cancelling
an alert
6
7
3
4
5
1
2
GO is a wearable device with 3G cellular and GPS technology. When activated
it sends an alert along with your GPS location data to the 24/7 monitoring
team. You will be able to talk with the operator over the speakerphone, and
they will organise assistance if required.
1. Connect the plug pack and supplied cable to the charging base, plug into power.
2. Place your device on the wireless charger. Be sure to check that the
‘walking person’ symbol faces upwards; the charger and GO will illuminate blue
to indicate that charging has started.
3. Charging duration is approximately three to five hours from low battery.
4. When GO is charged its light ring will illuminate green.
If GO has automatically updated during charging, it will flash white and may
announce: “Update completed,” when removed from the charger.
5. To use your device at any time, simply remove it from the wireless charger.
Please Note:
You will need to perform a system check at the location of your
charger to ensure GO has coverage for any automatic updates.
GO will need a charge approximately every month with regular use, however, it
will inform you when it needs to be placed on the charger. GO will also need to
be charged if you have recently sent an alert for help, as this event uses more
battery power.
Charging and Battery Notifications
Speaker
Split ring
• Requesting Help: press and hold both buttons.
• System Check: press and hold one button.
• Cancel: press and hold one button.
Wearing GO with a pacemaker:
If you have a pacemaker you cannot wear GO as a pendant. Instead, attach GO to
the supplied split ring, which can be attached to a belt clip or keys. GO must be kept
at a minimum distance of 25cm from your pacemaker at all times.
If you have a Chiptech base unit at home:
If GO is paired with and in range of your base unit, GO will communicate with it
and report that you are ‘home’. When activated GO will manage your alert for
help. Once the monitoring team has received your alert, they will speak with you
over GO’s speakerphone system, no matter where you are on the property. In the
unlikely event that GO cannot communicate with monitoring, the base unit will take
over and try to send the alert for help.
Stainless steel
Hypoallergenic chain
Microphone
Light ring
illuminates
around GO
Please Note:
• If you have a pacemaker, you should be sure to keep the wireless charger and
GO at least 25cm away from your pacemaker during charging.
• Place the charger on a flat surface and please make sure all parts of the
charger are properly connected before use.
• Do not use the charger if any parts of the charging system are damaged.
• Do not place anything metal on top of the charger.
• Do not cover the charger with any material, including the chain.
• Do not place the charger in direct sunlight, recommended charging
temperature between 10°C to 35°C.
• During charging, GO can become warm to the touch.
Low battery:
• When your battery is low, GO will periodically play the following voice message:
“Low battery, please place me on the charger today.” GO will flash orange.
• When your battery is critically low, GO will periodically play the following voice
message: “Critically low battery, please place me on the charger immediately.
An alert may fail.” GO will flash red.
Charging cord
Charger
Plug pack
