BT SYNERGY 1400 User Manual Download

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Digital cordless telephone answering machine

User Guide

This equipment is not designed for making emergency telephone calls when the power
fails. Alternative arrangements should be made for access to emergency services.

Synergy 1400

featuring DECT

Summary of Contents for SYNERGY 1400

Page 1: ...hone answering machine User Guide This equipment is not designed for making emergency telephone calls when the power fails Alternative arrangements should be made for access to emergency services Synergy 1400 featuring DECT ...

Page 2: ...Please open this page for an at a glance guide to your Synergy 1400 ...

Page 3: ...Please open this page for a further at a glance guide to your Synergy 1400 ...

Page 4: ...BXs See page 42 53 Redial Press to dial the last number you dialled Also allows you to view the last number See page 11 Belt clip On back of handset LCD Clear display that shows the status of your call and the number you have dialled If the answering machine is on the message counter will be displayed Select Confirms the setting you want from the menu During a call acts as the secrecy button Talk ...

Page 5: ...of messages and answering machine status Microphone In Use light Lights up during an external call or if you are registering a handset See pages 10 and 46 Charging light Lights up when a handset is placed on the base station We recommend that you charge the handset for at least 16 hours before use See page 8 Delete Deletes recorded messages and memos See pages 26 27 and 28 Answer On Off Switches a...

Page 6: ...T RECALL DIAL DELAY RING VOL MELODIES SECURITY PIN 1 2 A B C 3 D E F 5 J K L 6 M N O 8 T U V 9 W XY Z 0 4 G H I 7 P Q R S Redial Quickdial Recall Intercom Options Page 18 Page 18 Page 16 Page 16 Page 21 Page 22 Page 23 Page 29 Page 11 Page 36 Page 35 Page 12 Page 38 Page 45 Page 46 Page 35 Page 37 Page 41 Page 36 Page 35 Page 34 Page 53 Page 25 Page 22 Page 24 Page 42 Page 43 Page 43 Page 44 Answe...

Page 7: ... Synergy 1400 answering machine 15 Remote Access 29 Remote access quick guide 33 Optional settings 34 Additional features 38 Using Select Services 42 Using additional handsets 46 Operating with additional base stations 51 Connecting to a switchboard 53 Maintenance 54 Help 55 Technical information 58 Technical specification 59 Index 60 ...

Page 8: ...om Options 1 2 A B C 3 D E F 5 J K L 6 M N O 8 T U V 9 W X Y Z 0 4 G H I 7 P Q R S Redial Quickdial Recall Interc om Options 1 2 A B C 3 D E F 5 J K L 6 M N O 8 T U V 9 W X Y Z 0 4 G H I 7 P Q R S Redial Quickdial Recall Interc om Options 1 2 A B C 3 D E F 5 J K L 6 M N O 8 T U V 9 W X Y Z 0 4 G H I 7 P Q R S Redial Quickdial Recall Interc om Options This equipment is not designed for making emerg...

Page 9: ...ase is required so please keep your receipt Enter your PIN here See page 41 for more information about your PIN Personal Emergency Numbers Date of purchase Place of purchase Serial number on the underside of the telephone base station Purchase price 1 2 3 4 Synergy 1400 handset Synergy 1400 base station Plug mounted mains adaptor Battery pack Synergy 1400 ...

Page 10: ...Synergy 1400 at least one metre away from such appliances to minimise any risk of interference 6 The Synergy 1400 will produce a certain amount of heat during operation Equally the handset as well as any additional chargers you purchase can also become warm during charging 7 We advise against placing these products on antique veneered or wooden surfaces as damage may occur 8 Do not use the Synergy...

Page 11: ...tery compartment and slide the battery compartment cover shut Replace the memo card and the directory label cover BATTERY Push Slide 3 Install the rechargeable battery in the handset Your Synergy 1400 works by sending and receiving radio signals between the base station and the handset The strength of the signal depends on where you site the base station The higher the base station is located the ...

Page 12: ...the handset off the base station for a few hours at a time after the initial 16 hour charge After charging your Synergy 1400 for the first time subsequent charging time for the handset batteries is approximately 4 5 hours Batteries and case may become warm during charging This is normal and not dangerous Under ideal conditions the handset battery should give about 6 hours talktime or 60 hours stan...

Page 13: ...e cord into the line socket on the underside of your Synergy 1400 6 Connect the telephone line cord If you do not have modern phone sockets call Freefone 0800 800 150 and ask for a BT engineer to come and fit the correct type This is a chargeable service Your Synergy 1400 is now ready for use ...

Page 14: ... The number is dialled Or to preview the number before you call To end a call Press the TALK button or Place the handset back on the base station To receive a call When the phone rings both the call light on the handset and the in use light on the base station flash Display shows and SCREEN If the handset is not on the base station or charger press the TALK button or Pick up the handset from the b...

Page 15: ...e TALK button Press the REDIAL button The number is dialled Display shows the number or Press the REDIAL button Display shows the last number called The number can be edited by pressing the button to delete individual digits Press the TALK button The number is dialled Redial Redial Secrecy While on a call this allows you to talk to someone close by without your caller hearing the conversation Duri...

Page 16: ...tation If you hit the page button by accident or want to cancel it press and release the button quickly If you have more than one handset registered to the base station all the handsets will ring To page the handset To adjust the handset ringer volume Press buttons in order shown The handset ringer can be set to LOW HI or OFF The factory setting is LOW Press the button several times until display ...

Page 17: ...onal or Shared QUICKDIAL store see previous page Press and release the QUICKDIAL button Display shows 1 if no number is stored or 1 followed by the number stored in the memory Press the button to scroll through the memory locations When the required memory location is displayed press and hold the QUICKDIAL button for at least 2 seconds until a beep is heard Enter the phone number you want The disp...

Page 18: ... PERSONAL if it is not change it by following the steps on page 12 Press and release the QUICKDIAL button Display shows the first quickdial location plus the number stored under that location Press the button to move to the stored number that you want to view or edit If you are editing the number press the QUICKDIAL button for a few seconds until a beep is heard Press and release the button to del...

Page 19: ... warn callers that they are about to or have run out of time for recording their message Incoming messages are restricted to a maximum of 3 minutes Outgoing messages are restricted to a maximum of 30 seconds Using your Synergy1400 answering machine When you are unable to answer the phone your Synergy 1400 answering machine will take messages You can also leave your own recorded messages see Memos ...

Page 20: ... Setting up your Synergy 1400 answering machine You will need to use your Synergy handset to set up the answering machine s basic functions To set Day and Time Press buttons in order shown Your Synergy 1400 is supplied with factory set defaults for day and time Sat 12 01 pm Press button once Display shows ANS PHONE Press button Display shows ANS ON OFF or PLAY if there are messages Press button se...

Page 21: ... 2 can be replaced by your own recorded messages You can choose to use either the pre set messages or your own recorded message depending on how you wish to use your call answering facility see To set the Answer Mode page 20 The pre set announcements are as follows Message 1 Hello your call cannot be taken at the moment so please leave your message after the tone This message will play when the an...

Page 22: ...d and play back outgoing messages 1 and 2 ANSWERING MACHINE PLEASE NOTE Recording outgoing messages from a Touchtone phone is covered in Remote Access See page 29 To record your own outgoing messages OGM These may be recorded via the Synergy cordless handset or remotely using a Touchtone telephone Message length is limited to 30 seconds We recommend that you write down your message first then prac...

Page 23: ...ne To end recording press END i e The Answer and Record symbol and END appear in the display Base station display shows r Answer and Record OGM 2 ANSWERING MACHINE PLEASE NOTE You must have recorded your personal OGMs otherwise your Synergy 1400 will use only the factory pre recorded messages see page 17 Now record your outgoing message then press button Handset now shows PLS LISTEN Base station d...

Page 24: ...s button once Display shows ANS PHONE Press button Display shows ANS ON OFF or PLAY if there are messages Press button several times until ANS SET UP is displayed Press button Display shows REC OGM Press button several times until ANS MODE is displayed Press button Display shows current setting ANS ONLY or ANS AND REC Press button until your preferred option is displayed Press button Display now s...

Page 25: ...he volume one step ANSWERING MACHINE Answer Delay can only be set using your Synergy handset Your Synergy is supplied with the delay set to 6 rings There are five settings 2 2 4 4 6 6 8 8 and T TS S Time Saver If the machine is set to T TS S the answering machine automatically answers the first call after 6 rings If a new unread message has been left subsequent calls will be answered after 2 rings...

Page 26: ...r n where n the number of messages The display on your handset will also change to indicate the settings at the base station ANSWERING MACHINE To set Message Alert on and off Press buttons in order shown Press button once Display shows ANS PHONE Press the button Display shows ANS ON OFF or PLAY if there are messages Press button several times until ANS SET UP is displayed Press button Display show...

Page 27: ... message store is full up When a call comes in Both your Synergy 1400 handset and base station will ring unless switched off The Talk symbol flashes on the handset display and the calls light comes on Base station In Use light also flashes SCREEN appears on the handset display for Call Screening see page 24 The machine answers the call after the pre set number of rings at which point the In Use li...

Page 28: ...t The Talk symbol disappears The incoming message is tagged with the day and time it was received The handset message symbol is displayed for the first time if this is the first message to be recorded The message symbol will already be on the display if earlier unplayed messages are still stored Message Alert if switched on will sound on the base station Call Screening When the answering machine i...

Page 29: ... Display also shows HSET 1 XX where 1 is the number of the registered handset and XX is the number of stored messages ANSWERING MACHINE The base station display also shows the number of stored messages Message Alert if activated sounds if any messages have not yet been listened to The message symbol will not appear if all stored messages have been played Press button once Display shows ANS PHONE P...

Page 30: ... to cancel by pressing otherwise deleting will be completed Deletion will be complete if you do nothing at this stage Handset display returns to PLAY To delete all messages using the handset ANSWERING MACHINE Press buttons in order shown You can delete messages during playback but not while the message number announcement is being made Press DEL Handset displays DELETED and voice says Message dele...

Page 31: ...ress the PLAY button on the base station Display changes to PL Base announces You have n messages Message 1 Message 1 is played At the end of the message the day and time of receipt are announced This is repeated for each additional message To play back your messages at the base station You cannot delete during the initial message announcement If the DELETE button is pressed at any time during pla...

Page 32: ...tion When playing back messages at the base station you can introduce a pause Press the PLAY button Base station display shows PA flashing this indicates a pause during playback Playback stops until PLAY is pressed again If PLAY is not pressed within 30 seconds the playback process will stop and you will be returned to standby ANSWERING MACHINE Handset control Your Synergy 1400 handset can take co...

Page 33: ...tton A confirming tone sounds Your security access code is now set Press and hold button Handset display returns to standby PLEASE NOTE Please keep a reminder of your security code If you forget it at any time simply repeat the procedure opposite It will permit the number to be retrieved and or changed PLEASE NOTE To safeguard your messages you should only give your security code to those who you ...

Page 34: ... page 29 Whenever you access the system remotely the base station will display A Call your Synergy telephone number It answers your call and plays the outgoing message you last set Press at any point during the outgoing message Voice says Please enter your security code Enter the code using the keypad If insufficient digits are entered within 8 seconds you will hear Error Please enter your securit...

Page 35: ...yback you will hear To delete all messages press 5 Press 5 Voice announces All messages deleted 5 5 4 6 2 2 Options available while playing your messages from a TouchtoneTM phone Voice says For MENU press 1 To play all messages press 2 To play new messages press 3 Press 2 or press 3 If 2 is pressed voice says You have n messages Message 1 and the messages will be played in the usual way If 3 is pr...

Page 36: ...ine to On or Off press 0 Voice says Answer on or Answer off depending on current setting Press 0 to toggle between the two options To set Answer Only or Answer and Record press 7 To play your current outgoing message press 8 To re record the message press 9 Voice says Please speak after the tone To end recording press square button Record your new outgoing message then press If is not pressed reco...

Page 37: ...going message To set Answer On or Answer Off Option announced is opposite of current setting From a Touchtone telephone Dial your phone number Enter your security code You have now accessed your Synergy 1400 answering machine follow the table below to retrieve your messages 2 1 3 4 5 6 7 8 9 0 To skip back one message To delete a message To skip to the next message REMOTE ACCESS Remote Access quic...

Page 38: ...ve rise to incorrect signalling to the network In certain installations the delay may be set to LONG which conforms to the regulatory requirements Press the button until display shows SET UP Press the button Display shows HANDSET Press the button Display shows BASE Press the button Display shows SECURITY PIN Press the button until the display shows DIAL DELAY Press the button Display shows current...

Page 39: ...e next option and the ringer sounds Press the button A beep confirms that the change has been made To adjust the ringer volume in the base station OPTIONAL SETTINGS You can select from six different ringer melodies Press the button several times until the display shows SET UP Press the button Display shows HANDSET Press the button Display shows LEVEL Press the button several times until the displa...

Page 40: ...e change has been made To switch the keypad beeps on and off OPTIONAL SETTINGS You can select from four different ringer melodies Press the button several times until the display shows SET UP Press the button Display shows HANDSET Press the button Display shows BASE Press the button Display shows SECURITY PIN Press the button several times until the display shows MELODIES Press the button Display ...

Page 41: ...ou will now need to re register your handset Follow the instructions on page 46 To reset your Synergy 1400 handset to its original settings OPTIONAL SETTINGS Switch off the mains power Press and hold down the PAGE button Continue to hold down the PAGE button while switching the mains power back on and for a further five seconds until the base station gives a confirmation beep After another five se...

Page 42: ...Y Press the button Display shows 1 ENTER NO Key in the number you want Press the button Display shows STORED and beeps The display reverts to EMERGENCY To enter up to four personal emergency numbers for use when the keypad guard is ON Press the button Display now shows last memory number and the number keyed into it Press the button to move to the next memory slot Display shows 2 ENTER NO Repeat u...

Page 43: ...scroll across the screen after one second To view your personal emergency numbers ADDITIONAL FEATURES Display the number you wish to edit by first viewing the number as described above Enter the new number you want as follows Press the button Press the button which will delete the digits one at a time Press the button for as many digits as you wish to remove or until the display shows only the mem...

Page 44: ...N ADDITIONAL FEATURES Press buttons in order shown Press the button then within two seconds press the 0 button Display shows GUARD ON When in GUARD mode users are restricted to four functions Preview dialling an emergency service number Answer incoming calls Dial one of up to four numbers which you can store in the handset memory for emergencies See Storing personal emergency numbers page 38 Switc...

Page 45: ...ter the current PIN code default 0000 The marks disappear one by one The entered numbers are not displayed Press the button Display shows NEW PIN Enter the new PIN number The marks disappear Press the button Display shows NEW PIN again Re enter the new PIN number so that the base station can check that there was no mistake on entering the PIN Press the button Setting your own base station PIN code...

Page 46: ... You can choose to divert all calls calls that are not answered within 5 rings or calls when your line is already engaged Press the button twice display shows CALL DIVERT Press the button Display shows SET Press the button to request Call Diversion You can now scroll through three options Display shows ALLCALLS which means all calls will be diverted Press the button Display shows NOTANS which mean...

Page 47: ...isplay shows SET Press the button until the display shows CHECK Press the button to display ALLCALLS Press the button to move between the ALLCALLS NOTANS or ENGAGED option that you want to check Press the button and wait to hear the network announcement which tells you whether the option has been set or not The handset automatically sends a sequence of tones to the network exchange Press the TALK ...

Page 48: ...ur two callers can now have a three way conversation To end the three way call press the TALK button or place the handset back on the base station For full details of the switching options available see the Select Services User Guide To make a three way call Friends and Family This is where the telephone number of the Friends Family service is pre programmed into your Synergy 1400 enabling you to ...

Page 49: ...ICES Press the button Display shows FRIENDS FAM Press the button Display shows the telephone number stored Press the button you are now in the edit mode Delete the number by pressing the button for as many digits as you want to remove Enter the new number for the Select Service followed by button Display shows STORED beeps and then shows FRIENDS FAM Press and hold the button to return to standby T...

Page 50: ... LEVEL Press the button several times until the display shows REG Press the button Display shows ADD Press the button Display shows PLS WAIT then after a short delay the Park No of the base station is displayed Press the button Display shows PIN Enter the four digit base station code Default 0000 Enter this if the base station code has not been changed The marks disappear one by one Press the butt...

Page 51: ...eral times until the display shows REG Press the button Display shows ADD Press the button until the display shows REMOVE To de register your handset Press the button Display shows PIN CODE Enter the four digit base station code Default 0000 Enter this if the base station code has not been changed The marks disappear one by one Press the button Display shows LABEL X i e your handset number Press t...

Page 52: ...fter 30 seconds the call is ended Intercom To call another handset Press the INTERCOM button Or Replace the handset on the base station or charger Intercom To end an intercom call While on an intercom call You hear the call waiting tone in the earpiece The base station rings The calls light flashes The display flashes Press the TALK button to answer the call The intercom caller is put on hold and ...

Page 53: ...ller on hold They hear a series of on hold beeps Press the TALK button to return to the external caller To end this call press the TALK button again You are now automatically returned back to the intercom call To end this call press the INTERCOM button Intercom Intercom To receive an intercom call If you have one internal and one external call on the line you can switch between the two While on th...

Page 54: ... answer Press the INTERCOM button to reconnect to your external caller If the other handset has not answered after 15 seconds you will be reconnected to your external caller automatically Intercom Intercom To transfer a call When you have two calls on the same line you can put them both on hold Press the button until display shows HOLD CALLS Press the button Display flashes INT and shows CALLS HEL...

Page 55: ...cted to a different telephone line your handset can only make and receive calls from one base station at a time If you move out of range of the base station you will lose the signal along with any current call Your handset will now search for the next available base station to which it is registered You can use up to six handsets on each Synergy 1400 base station and up to four base stations with ...

Page 56: ...lay shows LEVEL Press the button several times until the display shows BASE Press the button Display shows CHANGE Press the button Display shows BASE NO This is the base station your handset is currently registered with Either press the button to scroll through and display the available base stations 1 4 or press the number of the base station you want 1 4 on the keypad Press the button You hear a...

Page 57: ...etting TB or E Press the button to display the alternative option Display shows E orTB Press the button You hear a confirmation beep Display shows RECALL To switch between Timed Break Recall and Earth Recall PLEASE NOTE Press the button to reverse one step of the instructions Or press and hold to revert quickly to standby Connecting to a PBX switchboard When connecting your Synergy 1400 to a switc...

Page 58: ...as this may cause a static shock Service Within guarantee If you experience a problem with your Synergy 1400 or handset you should contact the Synergy 1400 Helpline on 0845 650 20 20 Calls are charged at local call rates If the problem is not remedied you will be advised to contact your original point of purchase Some retailers offer extended warranty schemes for cover outside the initial 12 month...

Page 59: ...tered to a base other than Synergy CALL DIVERT SHARED CALL DIVERT GUARD ON Shows that you are in the memory function See page 12 Keypad guard is on Replacing handset battery After a time you may find that the handset battery is running out of charge more quickly This is a standard sign of wear and the battery will need replacing Spare batteries Item Code 871285 are available from BT Shops and the ...

Page 60: ...ere with other electrical equipment e g answering machines TV and radio sets clock radio alarms and computers if placed too close It is recommended that you place your Synergy 1400 and other Synergy handsets at least one metre away from such appliances to avoid any risk of interference The charger does not appear to be working Check that the power adaptor is properly plugged into the charger your ...

Page 61: ...e messages see page 26 27 Is the machine set to Answer Only mode If it is change the mode to Answer and Record see page 20 Outgoing messages will not record Check that the speaker volume is set to an audible level PLEASE NOTE If you are still experiencing difficulty call the Synergy Helpline on 0845 650 20 20 HELP ...

Page 62: ...rated in a normal office or domestic environment where the relative humidity does not exceed 75 It should not be used in bathrooms or near water Connection to the BT telephone network Synergy 1400 is fully approved for connection to the BT network provided it is used according to the instructions in this guide The telephone lines must provide Multi frequency Touchtone dialling capabilities It may ...

Page 63: ...upply Base station 230 V 50 Hz AC adaptor Power consumption base station 9 5 VA Operating time mobile unit Standby up to 60 hours with fully charged battery Phone in use Up to 6 hours Permitted ambient conditions 0 C to 40 C for operation maximum 20 to 75 rel humidity Permitted storage temperature 10 C to 60 C Signalling method DTMF Signal key function Earth Recall Timed Break Recall Base station ...

Page 64: ...17 Playing back outgoing messages 18 Recording time limit 15 Recording your outgoing messages 18 At a glance 1 Introduction 4 Building up a phone system 4 DECT 4 Personal emergency numbers 5 Records 5 Unpacking 5 Warnings 6 Setting up 7 Battery 7 battery low warning 8 charging 8 installing 7 performance 8 Location 7 Power cable connecting 7 Telephone line cord connecting 9 Using your Synergy 1400 ...

Page 65: ... 42 Call Diversion 42 cancelling 43 checking 43 setting 42 Call Waiting 42 Editing Select Service numbers 45 Friends and Family 44 Three Way Calling 44 Using additional handsets 46 De registering your handset 47 Intercom calls 48 Making and receiving external calls while on an intercom call 48 Making and receiving intercom calls while on an external call 49 Putting calls on hold 50 Registering an ...

Page 66: ...ect to availability and may be modified from time to time Services and equipment are provided subject to British Telecommunications plc s respective standard conditions of contract Nothing in this publication forms any part of any contract Touchtone is a registered trade mark of British Telecommunications plc in the UK British Telecommunications plc 1999 Registered Office 81 Newgate Street London ...

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BT SYNERGY 1400, User Manual

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