AMX Acendo Core ACR-5100 Administrator'S Manual Download

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ADMINISTRATORS GUIDE

ACR-5100

ACENDO™ CORE™

MEETING COLLABORATION SYSTEM

Summary of Contents for Acendo Core ACR-5100

Page 1: ...ADMINISTRATORS GUIDE ACR 5100 ACENDO CORE MEETING COLLABORATION SYSTEM ...

Page 2: ...rked on the outside of each box The RMA is valid for a 30 day period After the 30 day period the RMA will be canceled Any shipments received not consistent with the RMA or after the RMA is canceled will be refused AMX is not responsi ble for products returned without a valid RMA number AMX is not liable for any damages caused by its products or for the failure of its products to perform This inclu...

Page 3: ...Core Welcome Screen 7 User Login 7 Admin Login 7 Acendo Core Home Screen 8 Window Service Plan Information 10 Installation 11 Overview 11 Installation 11 What s in the Box 11 Physical Installation 11 Attach Mounting Plate 11 Attaching to Mounting Plate 11 Connections 12 Acendo Core Power Up 13 Connecting to a Video Output 13 Connecting a Keyboard and Mouse 14 Connecting Power 14 Disconnecting Powe...

Page 4: ...s 50 Microsoft Documentation 50 Why Impersonation is Recommended for Exchange Office 365 50 Creating Room Mailboxes 51 Overview 51 Creating a New Room Mailbox Exchange 2013 and Exchange 2016 51 Additional Documentation 51 Creating a New Room Mailbox Office 365 51 Additional Documentation 51 Domain Group Policy Definition Requirements 52 Screen Sharing 54 Wireless Presentation AirServer 56 Disablin...

Page 5: ...Table of Contents v ACR 5100 Acendo Core Administrators Guide Room Booking Issues 63 Wireless Presentation Issues 63 ...

Page 6: ...ilable start their meeting or book a nearby room quickly therefore minimizing wait time and improving productivity End of Meeting Notifications Meetings start on time because the previous meeting ended on time Meetings have an opportunity to wrap up cleanly and capture actions effectively because users are provided with a calender icon changing to amber 5 minutes prior to the end of the scheduled ...

Page 7: ...torage device such as USB hard drives or flash drives microphone speakers AMX s Acendo Vibe or USB cameras such as AMX s Sereno Video Conferencing Camera NOTE USB external hard drives may require their own power sources The maximum current allowed across all USB ports is 4W NOTE The USB connectors support USB mass storage devices using either FAT FAT32 exFAT or NTFS file system format NOTE Once a ...

Page 8: ...pport dual displays with different resolutions Both displays must use only one of these listed resolutions 720p 60Hz 1080p 60Hz 4K 60Hz Support an audio video interface for transferring uncompressed video data and compressed or uncompressed audio data from the HDMI source device to a display The following table describes the pin out configuration of the HDMI OUT connector FIG 6 displays the pin lo...

Page 9: ...fications Dimensions 1 37 x 7 06 x 7 937 34 8mm x179 mm x 201 6 mm H x W x D Weight 1 1 lbs 1 1 kg TBA Mounting Options Surface Mount Wall Mount racket included Rack Mount Adapter NMX MM RKA Acendo Core Rack Mount Adapter FG3211 60 not included The rack mount adapter is designed for use with V Style Rack Mounting Tray FG1010 720 721 and V Style Rack Mounting Shelf FG3201 60 also not included Conti...

Page 10: ...Type A connectors for video output Supports CEC protocol for display control HDCP specification 1 4 Continued Analog Audio One 3 5mm mini phono connector for stereo output Supports two channels left right Output Connection 3 5 mm stereo audio jack Output Level Max 0 dBV 1 Vrms Output Impedance 100 Ohms Frequency Response 20 20 kHz Dynamic Range 90 dB One 3 5mm mini phono connector for single sided...

Page 11: ...Microsoft Edge web browser Skype for Business Client note customers will need to supply a Skype for Business user account for each Acendo Core Optional Accessories Acendo Vibe ACV 5100 FG4151 00 GR BL ACV 5100 FG4121 00 GR BL CBL HDMI FL HDMI High Speed Flat Cable with RedMere Technology FG10 2180 16 CBL USB2 FL 16 FG10 2220 16 16ft USB 3 0 Flat Cable CBL USB2 FL 33 FG10 2220 33 33ft USB 2 0 Flat ...

Page 12: ...n screen appears FIG 8 NOTE The Domain field will not be visible if unit is off domain Additionally Log In and Login In as Guest will not be visible if off domain 3 Log into the session on the Acendo Core using Admin credentials Username coreadmin Password c0r3 dmiN c zero r3 dmiN NOTE Remote access into Rome RDP is not supported You can use the RDP client on Rome to remotely login and access othe...

Page 13: ...ndows locations used to make system wide changes Shortcuts are as follows File Explorer Opens a view of file folders and network locations NOTE Both guest and domain users are able to view Program files though they are not able to edit these files create folders on the C drive and write to the C drive Files and folders written to the root of the C drive that were not there at the beginning of a se...

Page 14: ...er is used to show the current applications that have open windows FIG 12 Users can then select one of the apps to reopen or close each window by selecting the X in the top right corner or each app Finish Log Off To exit a session users should select the Finish button in the bottom right of the screen and select from the options shown FIG 13 FIG 11 System Clock FIG 12 System Clock FIG 13 Finish Se...

Page 15: ...istory In addition for all accounts but Core Admin files or folders created in the root of the C drive will be deleted This only applies to the root and does not track into any sub folders of C Window Service Plan Information The following link provides Microsoft s overview of Windows as a service https docs microsoft com en us windows deployment update waas overview servicing channels Acendo Core...

Page 16: ...ety Instructions and a Quick Start Guide Physical Installation To install Acendo Core the following items are needed 1 HDMI cable Type A male Ethernet cable 1 HDMI touch screen or HDMI monitor with USB keyboard and or mouse Mounting screws are needed for wall or under desk mounting options Acendo Core can be mounted using the included mounting plate for wall or under desk mount or can be used as a...

Page 17: ...ACENDO CORE CONNECTIONS Insert Stand off Screws into Core Align with slotted holes and push the unit through and slide down back Dual Network 12VDC Input USB 3 0 Peripherals Dual HDMI Output to 1 2 video monitors Microphone Input camera microphone speakers Connections Stereo Audio Line Out keyboard mouse Power Button Front Rear USB Mouse Keyboard Memory Stick with Status LED and Thumb Drives ...

Page 18: ...ed in Windows to set up the dual displays Go to the Windows Control Panel as shown in FIG 18 NOTE Does not support dual displays with different resolutions Both displays much use only one of these listed resolutions 720p 60Hz 1080p 60Hz 4K 60Hz 3 Right click on the display to select Display Settings FIG 18 appears Select the Extend these displays options to combine two displays to create a larger ...

Page 19: ...t accessible if the device is connected while another storage device occupies a USB port If a first USB drive is connected mounted and unmounted a second USB drive will still not be recognized unless the first USB drive is removed from the Acendo Core device Connecting Power Connecting power to the ACR 5100 requires the AC DC power brick and cable provided with the device 1 Insert the barrel plug ...

Page 20: ...creen 2 The login screen appears FIG 23 NOTE The Domain field will not be visible if unit is off domain Additionally Log In and Login In as Guest will not be visible if off domain 3 Log into the session on the Acendo Core using Admin credentials Username coreadmin Password c0r3 dmiN c zero r 3 dmiN FIG 22 Acendo Core Main Screen FIG 23 Login Screen On Domain left and Off Domain right Press on the ...

Page 21: ...About Acendo Core screen Refer to a section listed below for complete details on specific settings About on page 17 Documents on page 17 Applications on page 17 Background on page 21 Room Booking on page 21 Skype for Business on page 29 Email on page 31 User Profiles on page 32 Device Options on page 33 Screen Sharing on page 40 Share Internet Connection on page 41 NetLinx on page 42 Content Shari...

Page 22: ...this information should issues arise Export Diagnostics Selects a folder to save diagnostics to on your local system Documents Select Documents to bring up the following options Documents Enable or disable users ability to access documents for display from Local Downloads Remote Shared Drives or USB Drives Disabling documents will remove the document icon from the left tool panel NOTE The most str...

Page 23: ...Acendo Core System Settings 18 ACR 5100 Acendo Core Administrators Guide FIG 27 Acendo Core Settings Applications ...

Page 24: ...exe to add the app 4 This field is for application command line arguments so it s application dependent If the application supports arguments the user can use this field to pass them at execution startup i e open a document when launching Word Web Apps Listed Web Apps Listed will display any Web Applications that were added to this device which could consist of corporate programs on local servers ...

Page 25: ...back in 1 Click on the Drop Down menu for each of the four favorites and select an application from the installed apps in the list FIG 31 2 The Favorite Application icons are then arranged on the home page as shown in FIG 32 NOTE If a Favorite is skipped the next Favorite will show in its place on the home screen so no blank spaces are left in between FIG 30 Application Favorites FIG 31 Acendo Cor...

Page 26: ... lines or browse to select an image that has been saved locally Room Booking The Room Booking tab is where the Administrator will provide vital data to configure the corporate calendar group this device with other rooms and set the default scheduling settings In FIG 34 Room Booking is switched Off note that Calendar Provider and Room Grouping are grayed out FIG 33 Acendo Core Settings Background F...

Page 27: ...ERNAME EWS Exchange asmx NOTE The default Office 365 Server URL should appear as https outlook office365 com EWS Exchange asmx Username Enter a valid name for a user with access rights that are appropriate for the room specified in the Calendar Email ID field see below The Username must include the fully qualified domain name Example JaneDoe acme onmicrosoft com NOTE The Username and Calendar Emai...

Page 28: ...ule a meeting in any of the rooms in the group NOTE Core devices must have port 8888 open for in bound grouping communication to succeed Otherwise requests will be blocked by the firewall There is a third option for room grouping None This option would only be used if the unit isn t part of a group typically this would be a boardroom NOTE Acendo Core and Acendo Book can be in the same room group a...

Page 29: ...eriod the system will book through the current period and an additional 15 minutes interval if the room is available Default Meeting Increment 1 Select a Default Meeting Increment from the drop down to bring up the following options 15 minutes 30 minutes 1 hour This will affect the Book For time when booking a room If the default Meeting Length is 15 minutes and the Default Increment is 1 hour the...

Page 30: ...hen a user tries to book the room they can go through the normal process until they hit Reserve Now the ten key will reappear requiring the code to reserve the room FIG 41 Read Only Mode Read only mode is for offices that do not want to book the rooms from the Acendo Core Users can only use their Outlook interface to book rooms 1 To make the room Read Only Mode click on the switch to toggle it to ...

Page 31: ... without booking it Reasons to use Force Booking might be for logistics to determine how often rooms are being booked etc 1 To enable Force Booking click on the switch to toggle it to ON FIG 44 2 The users will see the same screen when they walk into a room but when they select Use Room Now they will be shown the Book Room Now pop up requiring them to book the room FIG 45 FIG 43 Book Room in Read ...

Page 32: ...lick on the switch to toggle it ON FIG 46 2 A new field Private Meeting Subject appears Enter a subject that all meetings will use such as Private Meeting default 3 Now when users Book a Room the Subject and Comments are grayed out FIG 47 4 Likewise the main view others will see will just refer to a Private Meeting FIG 48 FIG 46 Privacy Mode FIG 47 Book Room in Private Mode FIG 48 Main Screen with...

Page 33: ... using Show Day Calendar 5 To disable the Day Calendar click on the switch to toggle it OFF FIG 50 6 Now the main screen is clear of the calendar FIG 51 Calendar can also be toggled on off by clicking on the icon shown FIG 49 Day Calendar View FIG 50 Room Booking Day Calendar Enable Disable FIG 51 Main Screen without Day Calendar Slider Day calendar on the right side of the main screen Slider No D...

Page 34: ...pe for Business for what needs to be entered in these fields Ensure the accounts are in place as follows Office365 Username username servername onmicrosoft com Password admin defined Exchange Username username domain Password admin defined 1 Select the On Off switch to toggle the Skype feature On One Click Meeting Join 2 Select Auto Start Meeting to toggle it to On so the booked Skype meeting star...

Page 35: ...ailable the client will show the password field as blank and awaiting user input Fix Workaround If the session has a scheduled Skype for Business meeting as it s context a Start Web Conference button will be available in the Meeting Status Dialog accessible from the system task bar Clicking this button when the server becomes available will restart the process of logging in and entering the schedu...

Page 36: ...re will not send any emails If Disabled the UI will disable all user interface input fields Server Host Address Port Specify the SMTP server s host name or IP Address Port assignment Address and Port are both required to send email notifications Address Specify the SMTP server s host name or IP address default email smtp us east 1 amazonaws com Port Specify the SMTP server s IP port The Net SMTP c...

Page 37: ...il in these fields Default disabled 7 Enter any default subject message and set the maximum file size as approved my the network administrator Sending a Test SMTP Email Message The options under Email on this page allow you to send a test SMTP Email message to a specified set of recipients 1 Select Email under System Settings FIG 56 2 Verify that Email is enabled and that the Names Addresses are c...

Page 38: ...diting screen Make changes and add apps that will be accessible to guest users of this device Reset the Base Profile Back to Factory Defaults This action will delete any previously created base profile snapshot thereby returning the guest profile and any future first login domain sessions to their default state 1 Click on Reset to return the guest user accounts back to defaults Remove Domain User ...

Page 39: ... or smaller scale on the display 2 To view the changes are appropriate log out of the current session and log back in 3 Adjust again as needed until all screen options are comfortably visible on the display Display Timeout The Display Timeout option enables Administrators to determine when the Acendo Core terminates the session turns off the signal to its display after a specified amount of inacti...

Page 40: ...rent day on the calendar view 5 Select OK to save the new date and time 6 Select OK to exit the Date and Time Settings popup Initial Time Format Steps 12 hour and 24 Hour setup 1 Sign in as Admin and click on the system time displayed in the lower right corner of the screen FIG 65 to bring up the Windows Time settings Select Change Date and Time FIG 63 Device Options Date and Time Settings FIG 64 ...

Page 41: ...on appears FIG 66 Select the Change date and time button 3 The Date and Time Settings window appears FIG 67 Select the Change calendar settings button FIG 66 Change System Date and Time FIG 67 Date and Time Settings Change Calendar Settings Select Change date and time option Select Change calendar settings option ...

Page 42: ...TE Uppercase H for the hour is used for 24 hour format Refer to the definitions provided on screen 5 Select OK to save the changes 6 The Region window is now shown Select the Administrative tab and then Copy Settings FIG 68 Change System Date and Time Formats FIG 69 Change System Date and Time Change hour format as needed from drop down selections Select the Time tab Select Copy settings Select Ad...

Page 43: ...in logging in to CoreAdmin 10 Repeat Steps 1 4 from this procedure in the Base Profile Setup and save the results Now CoreAdmin CoreGuest and any future users will have the same time format settings for this Acendo Core unit 11 To force current domain users to get these new changes Remove domain user profiles so they get the new Base Profile Snapshot and the new settings Refer to Remove Domain Use...

Page 44: ... enables a system shutdown from the welcome screen when enabled 1 Click on the switch to toggle it from Off default to On if needed Allow Guest Logins This option will only show on the settings screen when the system is on Domain It enables Guests to the building to login and use a limited admin specified amount of the apps on this device On Guests users may login and use the device Off No Guests ...

Page 45: ...e port This is done through Windows Share Internet Connection settings outlined in the Share Internet Connection procedure below QR Code Pairing 1 Click on the QR Code Pairing switch to toggle it on This will enable a QR code to be generated for users to scan for connection between their device and Acendo Core during Screen Mirroring sessions NOTE Using the QR Code Pairing requires users to downlo...

Page 46: ...o enable Screen Sharing Presenters to access the Internet during their session Windows must be configured to allow the Active Port being used for Screen Sharing to share the Inactive port 1 Click on the System Shortcut icon at the bottom right tool bar FIG 79 and select Windows Settings 2 The Windows Settings screen appears Select Network Internet FIG 80 3 The Network Status screen appears Select ...

Page 47: ... enable the Active port to share the Inactive Port for Internet access a If a Network Connections null Error is encountered FIG 85 select another entry in the drop down b Hit OK to save and get a successful change c Reopen Sharing and select the Access Point again You may need to check uncheck the box to see the home network connection drop down again For a complete process on using Wireless Prese...

Page 48: ... via NetLinx code and for feedback from the device to be sent back to the NetLinx Master Scan for Masters This option scans the network for available Masters Choose from the list of located Masters Configure Connection If any changes are made this option will become available Click on Save Configuration to save the new changes Mode Click to select from the drop down list Choose from URL Listen or ...

Page 49: ...nnect and share content Password Specify a Password for the Acendo Core that users will also need to enter into the Modero X G5 touch panel as a receiver to connect and share content Port Specify a port on the network to use for data transfer between the Acendo Core and the content sending device Confirmation Dialog Enable On to make Acendo Core launch a confirmation window whenever a remote panel...

Page 50: ...Manual Updates 1 Under Manual updates Administrators can see the latest version available and read the release notes prior to loading the update 2 Click on Install update to start loading the new software FIG 90 pops up 3 Click Update to load the new software onto the device Automatic Updates 1 Click on the Automatic updates switch to toggle it On or Off On System will automatically update softwar...

Page 51: ... in the background and a reboot will take place after the software update installation is complete Import Export Use the Import Export screen to return the device to factory settings and import or export the current settings as a data file dat Reset Settings to Factory Defaults 1 Click on the Reset button to return this device back to its factory settings 2 The system responds with the following c...

Page 52: ...prompts for a File Name and Location FIG 95 Enter those and click Save 4 Once the file is saved the system responds with a confirmation FIG 96 Import Settings From File 1 Click on the Import button to select a data dat file to import 2 The system requires a user defined password Enter a password and click OK FIG 94 Export Password Confirmation FIG 95 Export File Location and Name FIG 96 Export Com...

Page 53: ...ported the system responds with a confirmation 5 Click OK to confirm System Recovery and Backup There are several options for recovery solutions To be the most flexible we recommend Administrators follow their own company s guidelines for backups and recovery Once a unit is fully configured create a backup and store it in an external source FIG 98 Export File Location and Name ...

Page 54: ...er Enter the following information to configure each Acendo Core user and room for use with Microsoft Exchange Office 365 Calendar Provider Choose from the drop down list Microsoft Exchange or Office 365 Server URL enter the secure URL of the Exchange server NOTE The Exchange Server URL should appear as https SERVERNAME EWS Exchange asmx NOTE The default Office 365 Server URL should appear as http...

Page 55: ... Office 365 may only allow 10 tickets to be allocated per credentials so only 10 end points can subscribe to an accounts calendar at a time making the 11th ticket receive reduced or no access Impersonation allows us to move which Mailbox a connection gets charged against ultimately giving us more flexibility and less maintenance With Impersonation the connection ticket is charged against the resou...

Page 56: ...d manage room mailboxes http technet microsoft com en us library jj215781 28v exchg 150 29 aspx For more detailed information on creating a room mailbox creating a room list and changing room mailbox properties in Exchange 2016 refer to the Microsoft article Create and manage room mailboxes https technet microsoft com en us library jj215781 v exchg 160 aspx NOTE These articles also provide instruc...

Page 57: ...hanging lock screen image Enabled b Microsoft Lync 2013 Disable automatic upload of signin failure logs Enabled c Microsoft Office 2013 Machine Enable Automatic Updates Disabled Enable Automatic Upgrade Disabled Hide option to enable or disable updates Enabled Hide Update Notifications Enabled d Microsoft Office 2016 Machine Enable Automatic Updates Disabled Hide option to enable or disable update...

Page 58: ...e only Prevent users from adding files to the root of their Users Files folder Enabled Remove File Explorer s default context menu Enabled Remove File menu from File Explorer Enabled c Windows Components File Explorer Common Open File Dialog Hide the common dialog back button Enabled Hide the dropdown list of recent files Enabled Hide the common dialog places bar Enabled 4 Finally click File SaveA...

Page 59: ...eless screen casting 1 From main login screen click the Key Door icon in the bottom left FIG 100 2 The login screen appears FIG 101 Enter Username coreadmin Enter Password c0r3 dmiN c zero r 3 dmiN FIG 100 Acendo Core Main Screen FIG 101 Login Screen Press on the Key Door icon to make changes to the system The Domain field will be blank if unit is off domain This field will only appear when Guest ...

Page 60: ...this procedure Refer to Screen Sharing on page 40 4 Close all windows and select Finish at the bottom left corner of the screen FIG 103 and Signout of the Admin session 5 Click on Use Room Now to verify access point starts and has Internet connection FIG 102 Administrator Session Screen Settings Icon FIG 103 Administrator Session Screen Finish Signout FIG 104 Acendo Core Main Screen Use Room Now S...

Page 61: ...t 3 Look for the Acendo Core SSID shown on the screen and select it 4 Provide the password displayed on screen 5 Use the Home App for Android devices or Airplay Mirroring for iOS devices to screen share Android a From the Home Screen click on the Google Home app on your device b Go to the Menu three lines top left of screen and select Cast Screen Audio c Select the Core device from the list d The ...

Page 62: ...d other devices with a USB interface can appear as mass storage devices when connected to a Windows system These devices fall under varying group policies either Removable Disks WPD devices or optical devices For this reason Rome administrators are advised to enable the All Removable Storage classes Deny all access policy in order to effectively disable all devices that could potentially be used t...

Page 63: ... when the policy is disabled until the device is physically disconnected and reconnected to the system OnePlus Three Android OnePlus Smart Phone Can be disabled using one or both of WPD Devices Deny read write access All Removable Storage classes Deny all access If connected with a disabling policy enabled the device will remain deactivated when the policy is disabled until the device is physicall...

Page 64: ...her arguments are optional Syntax SEND_COMMAND DEV ALERT message SEND_COMMAND DEV ALERT message type SEND_COMMAND DEV ALERT message type title SEND_COMMAND DEV ALERT message type title modal SEND_COMMAND DEV ALERT message type title modal timeout Variables message The message to send required type The type of alert optional Accepted values are information warning question security and critical tit...

Page 65: ... the edit meeting command true false error if result is false a string indicating the error that occurred or empty MEETING DELETE If room scheduling is enabled attempts to delete an existing meeting with the given id Syntax MEETING DELETE meetingId Variables meetingId the unique meeting id returned in the response to MEETING ADD required Responds with MEETING RESPONSE DELETE meetingId result error...

Page 66: ... is false a string indicating the error that occurred otherwise empty Syntax SEND_COMMAND DEV START NOW STOP Stops playback on the currently open media player instance Syntax SEND_COMMAND DEV STOP VIEW Launches the media player and starts playing the supplied URL AUTOSTART Variables url the full URL of the media to play may be a file or a streaming URL required Syntax SEND_COMMAND DEV VIEW url Exa...

Page 67: ...RT Variables url the full URL of the web page to display required Syntax SEND_COMMAND DEV WEB uri Example SEND_COMMAND DEV WEB http www foxnews com Event Description SESSION Asynchronous event A new session is started SESSION TRUE A session is ended SESSION FALSE Possible states sent to the NetLinx programmer for Streaming Content ACTIVITY STATE Automatically sent out when apps are started ACTIVIT...

Page 68: ...ble to complete all types of requests For more details see Server request capacity has been reached and is unable to respond to all requests Server responded with Login Timeout Most common cause of this error is a partially formed URL End of URL should be similar to ews exchange asmx or resolve to a DNS entry similar to string Server throttled You have exceeded the available concurrent connections...

Page 69: ...s registered trademarks of their respective companies AMX does not assume responsibility for errors or omissions AMX also reserves the right to alter specifications without prior notice at any time The AMX Warranty and Return Policy and related documents can be viewed downloaded at www amx com 3000 RESEARCH DRIVE RICHARDSON TX 75082 AMX com 800 222 0193 469 624 8000 1 469 624 7400 fax 469 624 7153...

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