ZyXEL Communications XGS4700 Series, Manual

Page: 451 / 485

Chapter 54 Troubleshooting
XGS4700-48F User’s Guide
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I forgot the username and/or password.
1
The default username is admin and the default password is 1234.
2
If this does not work, you have to reset the device to its factory defaults. See
Section 4.6 on page 62 .
I cannot see or access the Login screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default in-band IP address is 192.168.1.1 .
• If you changed the IP address, use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting
suggestions for I forgot the IP address for the Switch.
2
Check the hardware connections, and make sure the LEDs are behaving as
expected. See
Section 3.4 on page 52 .
3
Make sure your Internet browser does not block pop-up windows and has
JavaScripts and Java enabled.
4
Make sure your computer is in the same subnet as the Switch. (If you know that
there are routers between your computer and the Switch, skip this step.)
5
Reset the device to its factory defaults, and try to access the Switch with the
default IP address. See
Section 4.6 on page 62 .
6
If the problem continues, contact the vendor, or try one of the advanced
suggestions.
Advanced Suggestions
• Try to access the Switch using another service, such as Telnet. If you can access
the Switch, check the remote management settings to find out why the Switch
does not respond to HTTP.
I can see the Login screen, but I cannot log in to the Switch.