ZyXEL Communications Prestige 128Plus, User Manual, Page: 193 / 203

Prestige 128+ ISDN Router
Troubleshooting 16-3
16.3 Problems with the Ethernet Connection
Table 16-3 Troubleshooting the Ethernet Connection
Problem Corrective Action
Check the Ethernet LED’s on the front panel. The LNK LED
should be on when the Prestige has made a successful
Ethernet connection. If it is off, check the cables between your
Prestige and the station. Can’t ping any station
on the external LAN
Verify that the IP address and the subnet mask are consistent
between the Prestige and the workstations.
16.4 Problems Connecting to a Remote Node or ISP
Table 16-4 Troubleshooting a Connection to a Remote Node or ISP
Problem Corrective Action
Check Menu 24.1 to verify the line status. If it indicates [down],
then refer to the section on the line problems. Can’t connect to a
remote node or ISP
In Menu 24.4.5, do a manual call to that remote node. Observe
the messages and take appropriate actions.
16.5 Problems for Remote User to Dial-in
Table 16-5 Troubleshooting for Remote Users to Dial-in
Problem Corrective Action
First verify that you have configured the authentication
parameters in Menu 13. These would be CLID Authen and
Recv. Authen.
A remote user cannot
dial-in
In Menu 14, verify the user name and password for the remote
dial-in user.