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ZyXEL Communications Nebula NSG Series, User Manual

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ZyXEL Communications Nebula NSG Series User Manual Download Page 45

 Appendix A Customer Support

NSG Series User’s Guide

45

North America

USA

• Zyxel Communications, Inc. - North America Headquarters
• http://www.zyxel.com/us/en/

Oceania

Australia

• Zyxel Communications Corporation
• http://www.zyxel.com/au/en/

Africa

South Africa

• Nology (Pty) Ltd.
• http://www.zyxel.co.za

Summary of Contents for Nebula NSG Series

Page 1: ...NSG100 NSG200 NSG300 Nebula Cloud Management Security Gateway Copyright 2018 Zyxel Communications Corporation LAN IP Address https IP assigned by NCC or https 192 168 1 1 User Name admin Password Ass...

Page 2: ...y effort has been made to ensure that the information in this manual is accurate Related Documentation Quick Start Guide The Quick Start Guide shows how to connect the NSG and access the Web Configura...

Page 3: ...1 1 LEDs Lights 9 2 2 Rear Panels 9 Chapter 3 The Web Configurator 11 3 0 1 Web Configurator Access 11 3 0 2 Web Configurator Screens Overview 12 3 0 3 Navigation Panel 13 3 0 4 Tables and Lists 13 Ch...

Page 4: ...6 6 5 USB Storage 27 Chapter 7 Maintenance 29 7 1 Diagnostics Overview 29 7 2 Diagnostics Screen 29 7 2 1 Diagnostics Files Screen 30 7 3 Packet Capture Screen 31 7 3 1 Packet Capture Files Screen 33...

Page 5: ...a standard EIA rack 1 2 Management Use the Nebula Control Center NCC The NSG is managed and provisioned automatically by the Nebula Control Center NCC when it has connected to the Internet and has bee...

Page 6: ...the following settings VPN Firewall IDP Intrusion Detection and Protection Content filtering Anti virus Application patrol Bandwidth management NAT Port forwarding Policy routing DHCP server Use the...

Page 7: ...you can remotely manage and monitor the NSG through a cloud based network management system See the NCC User s Guide for detailed information about how to access the NCC and manage your NSG via the N...

Page 8: ...e figures below show the front panels of the NSG Figure 2 NSG50 Figure 3 NSG100 Figure 4 NSG200 Figure 5 NSG300 The following table describes the items on the front panels Table 2 Panel Ports and Butt...

Page 9: ...200 300 LED Descriptions LED COLOR STATUS DESCRIPTION PWR Off The NSG is turned off Green On The NSG is turned on Red On There is a hardware component failure Shut down the device wait for a few minut...

Page 10: ...T SFP SX D SFP LX 10 D SFP BX1310 10 D SFP BX1490 10 D SFP LHX1310 40 D SFP ZX 80 D CONSOLE Connect your computer to the CONSOLE port using an Ethernet or DB 9 cable to manage the NSG using CLI comman...

Page 11: ...rator Access 1 Make sure your NSG hardware is properly connected See the Quick Start Guide 2 In your browser go to http IP assigned by NCC or http 192 168 1 1 See Section 1 1 on page 5 for more inform...

Page 12: ...tor screen is divided into these parts A title bar B navigation panel C main window Title Bar Figure 10 Title Bar The title bar icons in the upper right corner provide the following functions Table 5...

Page 13: ...and ping or traceroute an IP address 3 0 4 Tables and Lists Web Configurator tables and lists are flexible with several options for how to display their entries Click a column heading to sort the tab...

Page 14: ...do Sort in ascending or descending reverse alphabetical order Select which columns to display Group entries by field Show entries in groups Filter by mathematical operators or or searching for text Fi...

Page 15: ...working with table entries You can often use the Shift or Ctrl key to select multiple entries to remove activate or deactivate Figure 16 Table Icons Working with Lists When a list of available entries...

Page 16: ...tatus and extension slot status in widgets that you can re arrange to suit your needs You can also collapse refresh and close individual widgets Figure 18 Dashboard The following table describes the l...

Page 17: ...current date and time in the NSG The format is yyyy mm dd hh mm ss Click on the link to see the Date Time screen where you can make edits and changes to the date time and time zone information Nebula...

Page 18: ...BEL DESCRIPTION Device Description This is a basic description of the type of USB device Usage This field displays how much of the USB storage device s capacity is currently being used out of its tota...

Page 19: ...rage device This button is grayed out if the file system is not supported unknown by the NSG none no USB storage device is connected Detail This field displays any other information the NSG retrieves...

Page 20: ...ION Edit Double click an entry or select it and click Edit to open a screen where you can modify the entry s settings Connect To connect an interface select it and click Connect You might use this in...

Page 21: ...t as a DHCP client and automatically get the WAN IP address subnet mask gateway address and DNS server information from a DHCP server Figure 21 Configuration Interface Ethernet Edit DHCP Ethernet Fixe...

Page 22: ...Select an authentication protocol for outgoing connection requests Options are CHAP PAP Your NSG accepts either CHAP or PAP when requested by the remote node CHAP Your NSG accepts CHAP only PAP Your N...

Page 23: ...and data encryption to provide secure encrypted communication between two hosts over an unsecured network In the following figure computer A on the Internet uses SSH to securely connect to the WAN po...

Page 24: ...After the identification is verified and data encryption activated a secure tunnel is established between the client and the server The client then sends its authentication information user name and p...

Page 25: ...tinue Figure 27 SSH Example 1 Store Host Key Enter the password to log in to the NSG The CLI screen displays next 6 3 5 2 Example 2 Linux This section describes how to access the NSG using the OpenSSH...

Page 26: ...the user account admin It is strongly recommended that you change your NSG s password To access this screen click Configuration User Note The NSG s login password is overwritten with what you have con...

Page 27: ...haracters Note that as you type a password the screen displays a dot for each character you type Retype Retype your new password for confirmation Apply Click Apply to save your changes back to the NSG...

Page 28: ...ration NSG Series User s Guide 28 Apply Click Apply to save your changes back to the NSG Reset Click Reset to return the screen to its last saved settings Table 14 Configuration USB Storage continued...

Page 29: ...to open the Diagnostic screen Figure 32 Maintenance Diagnostics The following table describes the labels in this screen Table 15 Maintenance Diagnostics LABEL DESCRIPTION Filename This is the name of...

Page 30: ...is collected Table 15 Maintenance Diagnostics LABEL DESCRIPTION Table 16 Maintenance Diagnostics Files LABEL DESCRIPTION Remove Select files and click Remove to delete them from the NSG or the connect...

Page 31: ...xisting files of the same name Change the File Suffix field s setting to avoid this Figure 34 Maintenance Diagnostics Packet Capture The following table describes the labels in this screen Table 17 Ma...

Page 32: ...ize The NSG stops the capture and generates the capture file when either the file reaches this size or the time period specified in the Duration field expires Split threshold Specify a maximum size li...

Page 33: ...store system logs and other diagnostic information available you can have the NSG use the USB storage device The available storage capacity also displays Note The NSG reserves some USB storage space...

Page 34: ...SCRIPTION Remove Select files and click Remove to delete them from the NSG or the connected USB storage device Use the Shift and or Ctrl key to select multiple files A pop up window asks you to confir...

Page 35: ...e to delete them from the NSG Use the Shift and or Ctrl key to select multiple files A pop up window asks you to confirm that you want to delete Download Click a file to select it and click Download t...

Page 36: ...est a connection Interface Select an interface through which the packet is transmitted Extension Option Enter the extended option if you want to use an extended ping or traceroute command For example...

Page 37: ...eply If you ve forgotten the NSG s password use the RESET button Press the button in for about 5 seconds or until the SYS LED starts to blink then release it It returns the NSG to the factory defaults...

Page 38: ...o avoid this I cannot access the NCC portal Check that you are using the correct URL NCC https nebula zyxel com Make sure your computer s Ethernet card is installed and functioning properly Check that...

Page 39: ...ill cannot access the NSG by any method or you forget the administrator password s you can reset the NSG to its factory default settings Any configuration files or shell scripts that you saved on the...

Page 40: ...rmation Please have the following information ready when you contact an office Required Information Product model and serial number Warranty Information Date that you received your device Brief descri...

Page 41: ...pk Philippines Zyxel Philippines http www zyxel com ph Singapore Zyxel Singapore Pte Ltd http www zyxel com sg Taiwan Zyxel Communications Corporation http www zyxel com tw zh Thailand Zyxel Thailand...

Page 42: ...epublic Zyxel Communications Czech s r o http www zyxel cz Denmark Zyxel Communications A S http www zyxel dk Estonia Zyxel Estonia http www zyxel com ee et Finland Zyxel Communications http www zyxel...

Page 43: ...x http www zyxel nl Norway Zyxel Communications http www zyxel no Poland Zyxel Communications Poland http www zyxel pl Romania Zyxel Romania http www zyxel com ro ro Russia Zyxel Russia http www zyxel...

Page 44: ...ne http www ua zyxel com Latin America Argentina Zyxel Communication Corporation http www zyxel com ec es Brazil Zyxel Communications Brasil Ltda https www zyxel com br pt Ecuador Zyxel Communication...

Page 45: ...er s Guide 45 North America USA Zyxel Communications Inc North America Headquarters http www zyxel com us en Oceania Australia Zyxel Communications Corporation http www zyxel com au en Africa South Af...

Page 46: ...ons 1 This device may not cause harmful interference and 2 This device must accept any interference received including interference that may cause undesired operation Changes or modifications not expr...

Page 47: ...se them at the applicable collection point for the recycling of electrical and electronic equipment For detailed information about recycling of this product please contact your local city office your...

Page 48: ...lo a un punto limpio Cuando llegue el momento de desechar el producto la recogida por separado ste y o su bater a ayudar a salvar los recursos naturales y a proteger la salud humana y medioambiental L...

Page 49: ...n act of God or subjected to abnormal working conditions Note Repair or replacement as provided under this warranty is the exclusive remedy of the purchaser This warranty is in lieu of all other warra...

Page 50: ...ential installation This device generates uses and can radiate radio frequency energy and if not installed and used according to the instructions may cause harmful interference to radio communications...

Page 51: ...remote risk of electric shock from lightning CAUTION Risk of explosion if battery is replaced by an incorrect type dispose of used batteries according to the instruction Dispose them at the applicabl...

Page 52: ...teger la salud humana y medioambiental Le symbole ci dessous signifie que selon les r glementations locales votre produit et ou sa batterie doivent tre limin s s par ment des ordures m nag res Lorsque...

Page 53: ...s the exclusive remedy of the purchaser This warranty is in lieu of all other warranties express or implied including any implied warranty of merchantability or fitness for a particular use or purpose...

Page 54: ...t 46 current date time 17 customer support 40 D device access troubleshooting 37 diagnostics 29 disclaimer 46 F Firefox 11 firmware current version 17 I interfaces 20 Internet access troubleshooting 3...

Page 55: ...reen resolution 11 serial number 17 SSH 23 client requirements 24 encryption methods 24 for secure Telnet 25 how connection is established 23 versions 24 with Linux 25 with Microsoft Windows 25 status...

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