ZyXEL Communications G-302 V3, User Manual

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ZyXEL G-302 v3 User’s Guide
Chapter 5 Troubleshooting 51
C
H A P T E R
5
Troubleshooting
This chapter covers potential problems and the possible remedies. After each problem
description, some instructions are provided to help you to diagnose and to solve the problem.
5.1 Problems Starting the ZyXEL Utility
5.2 Problem with the Link Quality
Table 15 Troubleshooting Starting ZyXEL Utility
PROBLEM CORRECTIVE ACTION
Cannot start the
ZyXEL wireless
LAN utility
Make sure the G-302 v3 is properly inserted and the LED is on.
Use the
Device Manager to check for possible hardware conflicts. Click Start ,
Settings , Control Panel , System , Hardware and Device Manager . Verify the
status of the G-302 v3 under Network Adapter . (Steps may vary depending on the
version of Windows).
Install the G-302 v3 in another computer.
If you are using Windows Vista, make sure WLAN Autoconfig is running. To do this
see Section 5.4 on page 52 .
If the error persists, you may have a hardware problem. In this case, you should
contact your local vendor.
The ZyXEL utility
icon does not
display.
If you install the Funk Odyssey Client software on the computer, uninstall (remove)
both the Funk Odyssey Client software and ZyXEL utility, and then install the
ZyXEL utility again after restarting the computer.
Table 16 Troubleshooting Link Quality
PROBLEM CORRECTIVE ACTION
The link quality
and/or signal
strength is poor all
the time.
Search and connect to another AP with a better link quality using the Site Survey
screen.
Move your computer closer to the AP or the peer computer(s) within the
transmission range.
There may be too much radio interference (for example microwave or another AP
using the same channel) around your wireless network. Relocate or reduce the
radio interference.