ZyXEL Communications 100-NH, User Manual

Page: 118 / 208

Chapter 11 Troubleshooting
NWA1000 Series User’s Guide
118
11.2 NWA Access and Login
I forgot the IP address for the NWA.
1
The default IP address is 192.168.1.2 .
2
If the NWA is working as a DHCP client and receives an IP address from a DHCP server, check the
DHCP server for the NWA’s IP address.
3
If you configured a static IP address and have forgotten it, you have to reset the device to its
factory defaults. See
Section 2.3 on page 20 .
I forgot the password.
1
The default password is 1234 .
2
If this does not work, you have to reset the device to its factory defaults. See Section 2.3 on page
20 .
I cannot see or access the Login screen in the web configurator.
1
Make sure you are using the correct IP address.
• The default IP address is 192.168.1.2.
• If you changed the IP address (
Section 7.6 on page 90 ), use the new IP address.
• If you changed the IP address and have forgotten it, see the troubleshooting suggestions for I
forgot the IP address for the NWA.
2
Check the hardware connections, and make sure the LEDs are behaving as expected. See the Quick
Start Guide and
Section 1.7 on page 16 .
3
Make sure your Internet browser does not block pop-up windows and has JavaScript and Java
enabled. See
Section 11.1 on page 117 .
4
Make sure your computer is in the same subnet as the NWA. (If you know that there are routers
between your computer and the NWA, skip this step.)
• If there is no DHCP server on your network, make sure your computer’s IP address is in the
same subnet as the NWA.
5
Reset the device to its factory defaults, and try to access the NWA with the default IP address. See
Chapter 2 on page 20 .
6
If the problem continues, contact the network administrator or vendor, or try one of the advanced
suggestions.