Zycoo ZX20 SERIES, User Manual

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ZYCOO all rights reserved V3.2
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TABLE OF CONTENTS
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2.1 Brief introduction of ZX20 ......................................................................................... - 4 -
2.2 Hardware Structure ..................................................................................................... - 5 -
2.2.1 Back Panel ..................................................................................................... - 5 -
2.2.2 Front Panel .................................................................................................... - 5 -
2.2.3 Hardware: ...................................................................................................... - 6 -
2.2.4 Environmental Requirements: .................................................................... - 6 -
2.2.5 Packing List ................................................................................................... - 6 -
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3.1 Preparation Before Operation...................................................................................... - 7 -
3.2 Before Making a Call .................................................................................................. - 7 -
3.2.1 Login IP PBX
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3.2.2 Basic Configuration
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3.2.3 Time Based Rules
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3.3 Outbound Call ........................................................................................................... - 12 -
3.3.1 Trunks
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3.3.4 Outbound Routes
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3.4 Inbound Call .............................................................................................................. - 17 -
3.4.1 Inbound Routes
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3.4.2 IVR
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3.4.3 IVR Prompts
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3.4.4 Ring Groups
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3.5 Blacklist .................................................................................................................... - 21 -
3.5.1 Pickup Call
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3.6 On The Call ............................................................................................................... - 23 -
3.6.1 Call Parking
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3.6.2 Transfer
........................................................................................................ - 23 -
3.6.3 Conference
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3.7 Settings before leaving office .................................................................................... - 26 -
3.7.1 Follow Me
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3.7.2 VoiceMail
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3.8 Call Queue .................................................................................................................... - 29 -
3.8.1 Create Agent
................................................................................................ - 29 -
3.8.2 Agent Registration
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3.8.3 Agent Log Off
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4.1 Options ...................................................................................................................... - 33 -
4.2 VoiceMail .................................................................................................................. - 35 -
4.3 Music Settings ........................................................................................................... - 38 -
4.4 DISA ......................................................................................................................... - 40 -