ASI585 Manual
15
9. Warranty
1. ZWO will provide a 2-year free warranty service (Warranty Period) for ZWO products
purchased by Users from ZWO (“Products”) in accordance with this Policy, commencing on the
day following receipt of the Products by Users. For ASIAIR Plus users, commencing on the day of
device activation.
2. If a User encounters the following Dead on Arrival (DOA) and contacts ZWO within the
corresponding time limit to issue the Product purchase invoice and relevant evidence, ZWO will
provide door-to-door pick-up service and, as appropriate, after-sale replacement (or partial
replacement), repair or return (or partial return) service for the following Products:
1) Product quality problem
Provided that a User detects a quality problem and contacts ZWO within 30 days after receipt of
the Products, and ZWO support team confirms that the Products indeed have a quality problem or
defect after their inspection, ZWO will provide free replacement service towards such Products;
2) Product transportation problem
Provided that a User finds obvious signs of bubbling, serious overstocking, or deformation on the
outer package of the Products upon receipt of the Products, and provides ZWO with pictures of
the outer package and proof of receipt within 3 days after receipt of such Products, ZWO support
team will verify the actual shipper and determine the responsible party for such transportation
problem. In the event that ZWO is the actual shipper, ZWO will be responsible for providing the
relevant return or replacement service, however, if the Products are directly sold or transported to
the User by an agent of ZWO, the agent will be responsible for providing the relevant return or
replacement service.
3. If the Products are under the following circumstances, they are not within the scope of warranty
service, ZWO may provide maintenance services to the Users:
1) The Warranty Period of the Products has expired; or
2) The Products are injected into liquid or affected by moisture or corrosion; or
3) The Products are damaged by an external force (such as the broken of the camera protection
window glass, the deformation of the product shell, the broken of the USB port, etc.); or
4) Disassembling, repairing by a third party, refurbishment of the Products (such as downloading
erroneous firmware) without the written authorization of ZWO; or
5) The product system is modified, or the maintenance notice is lost or changed; or
6) Product quality problem caused by installation not following the requirements or instructions
for the Products; or
7) Physical damage or failure of the Products caused by the force majeure (such as strong
vibration or extrusion such as flood, fire, earthquake, or thunder stroke); or
8)Damage caused by the improper User operation during the period of shooting or use, such as
using without the equipment protection or direct shooting of the sun; or
9) No valid purchase invoice or warranty certificate; or
10) The Products are second-hand products.
