Troubleshooting
Can’t connect to camera on a web browser using a DDNS address:
• Port forwarding not set up. Make sure the HTTP port (default:
80
)
and Control port (default:
30001
) are forwarded on your router to the
camera’s local IP address.
• Multiple cameras using same port number to connect. Configure
each camera to use different ports and port forward the new ports
(see “6.7.2
Device Port” on page 27 for details on changing camera ports).
Can’t connect to camera video on a web browser:
• If using IE, make sure to install ActiveX plug-in or Adobe Flash
Player. For more information, see “6.3 Internet Explorer® Setup”
on page 18.
• If using a browser other than IE (e.g. Google Chrome, Apple Safari,
Mozilla
Firefox), make sure latest version of Adobe Flash Player is installed.
Video performs poorly on browser:
• Insufficient bandwidth available for high-quality stream1. Select
stream2
under
Stream
. Stream2 provides a lower-resolution to
conserve bandwidth and improve performance on low-bandwidth
connections.
• If using IE, click the message above the video area to use ActiveX
plug-in instead of Flash Player. ActiveX may provide smoother
video performance.
User account is locked:
• User accounts are locked when the password has been incorrectly
entered 3 times. To unlock the account, login to the camera web
interface as admin. Click
Privilege Manager>User
. Under
User
,
select the locked user account and click
Unlock
to unlock the
account.
