FV743 Rev. D 07/02/21
Page 10
FV743 Rev. D 07/02/21
Page 9
Problem
Corrective Action
“Status – Good” posted in plumbSMART and faucet actuation
event data not appearing in plumbSMART (< 2 hours) or
“Device Not Communicating” warning or severe alert posted in
plumbSMART for all devices (> 3 hours)
Step 1
Verify gateway Status LED flashes twice every 2 seconds. If LED
is OFF or ON solid, power cycle the gateway and wait for no
more than 5 minutes for unit to initialize and connect.
Step 2
After initialization is finished, LORA LED should turn ON solid
within an additional minute.
Step 3
If LORA LED does not turn ON solid and ethernet cable
connected, contact facility IT administrator to modify port rules
to allow Zurn gateway to access the internet via local router.
If gateway model is ETH/LTE, visually verify SIM card is installed
in designated slot on the side of gateway. If unit has a SIM card,
then disconnect ethernet cable and power cycle the gateway
and wait for unit to initialize and connect. LORA LED should
turn ON solid after initialization.
Step 4
If problem still present, move gateway closer to LoRa monitors
and/or verify gateway mounting, orientation and connections
comply with requirements listed in Zurn Gateway Installation
Guide.
Contact Zurn Customer Service at 1.855.ONE.ZURN
(1.855.663.9876) for assistance with additional troubleshooting
steps.
Trouble Shooting: Gateway
For further assistance with troubleshooting, visit https://plumbsmart.zurn.com/app/training
Problem
Corrective Action
Usage data presented in Water Usage Chart does not match
expected usage.
Step 1
Confirm installed aerator model’s gallons/minute specification
matches parameter setting in plumbSMART product page
“Parameters” tab. If factory-original aerator is installed, reset
parameter value to factory default and click Update.
Step 2
Test activate the faucet and confirm single usage event data is
properly presented in Chart
Step 3
If problem still present, contact building maintenance to verify
sufficient water pressure in lines.
Step 4
If problem persists, the LoRa Monitor may be paired to the
incorrect fixture model. Verify product image and model
number from plumbSMART product page “Details” tab against
model number cited on product literature and packaging.
If incorrect, contact Zurn Custom Service at 1.855.ONE.ZURN
(1.855.663.9876) for assistance.
“High Daily Faucet Activate Rate” posted in plumbSMART
Step 1
Verify faucet is not falsely triggering. See Faucet
Troubleshooting section for appropriate diagnostic steps.
Step 2
Test activate the faucet and confirm single usage event data is
properly presented in Chart.
If problem persists, see Faucet Troubleshooting section in this
guide for additional steps.
LoRa Monitor not listed in plumbSMART.
Step 1
Follow registration steps in plumbSMART to activate the
connected product.
Trouble Shooting: plumbSMART
For further assistance with troubleshooting, visit https://plumbsmart.zurn.com/app/training
