Zultys ZIP2, User Manual

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2. Warranty, Service, and Support
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2.5.3.1 Technical Support by E-Mail
Often, Zultys's technical support will need to know exactly how your phone is configured. You
should send this information to Zultys’ technical support using e-mail to:
support@Zultys.com
If possible, Zultys’ technical support will resolve your problem efficiently by e-mail. If the
problem cannot be resolved by e-mail, Zultys’ technical support will call you or wait for you to
call them.
2.5.3.2 Calling Technical Support
Be prepared when you call. When you call to speak to Zultys's technical support, you will get an
immediate resolution to your problem if you are ready with certain types of information:
1. Send details of your configuration in advance of calling. Allow Zultys’ technical support at
least four hours to review your e-mail. In your e-mail, state what it is that you think is wrong.
2. When you call, ensure you have your ZIP2 close by.
3. Ensure that your surrounding area is quiet, and that you can hear the technical support
person.
4. Zultys’ technical support can assist you best if you are ready to describe the sequence that
led to the problem.
5. Know exactly what you did before the problem occurred.
6. Have a pen or pencil and paper ready to take notes.
2.5.3.3 Support vs. Training
The ZIP2 is an advanced phone that requires detailed technical knowledge of data
communications and telecommunications to configure. It is easy for you to modify parameters so
that the ZIP2 does not behave in the manner that you expect.
The onus is on you, the system administrator, to configure the ZIP2 the way you want it. Zultys’
technical support is not a substitute for training or commissioning. Use Zultys’ technical support
to solve problems that you have tried diligently to solve by yourself.
You may contact Zultys’ technical support at the following number. You must pay for any phone
charges:
+1-408-328-0450