14
Problem
Possible Cause
Solution
power adapter with a
new one.
The power outlet has
no power.
Check and ensure the
power outlet has power.
User cannot
connect to the
EPG
homepage.
The network cable has
not been connected
properly.
Connect the network
cable properly or replace
it with a new cable.
The service network
fails.
Wait for service to be
restored or consult the
service provider.
The network
configuration is not
correct.
Configure the network
parameters again.
No image on
the TV screen.
The STB is in standby.
Turn on STB by pressing
the
key on the
remote control.
The video cable has
not been connected
properly.
Reconnect video cable.
The video input source
of the TV has been set
incorrectly.
Switch the system mode
of the TV until the EPG
page is shown on the TV.
No sound from
the speaker.
The STB is in standby.
Turn on STB by pressing
key on the remote
control.
The audio cable has
not been connected
properly.
Reconnect audio cable.
STB or TV is muted, or
the volume has been
turned all the way
Press
key on the
