Zte Smart E8 User Manual Download

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Getting started

Getting to know your phone

Number

Name

Headset jack

Earpiece

Front camera

Main microphone

Charging/micro-USB jack

Power key

Volume key

Indicator light

Back camera

Back flash

Proximity & light sensor

Auxiliary Microphone

Summary of Contents for Smart E8

Page 1: ...Smart E8 User manual VFD 511 ...

Page 2: ...ure the accuracy of its content However all statements information and recommendations contained therein do not constitute a warranty of any kind either expressed or implied Please refer to For Your Safety to be sure to use your phone properly and safely We offer self service for our smart terminal device users Disclaimer ZTE Corporation expressly disclaims any liability for faults and damages cau...

Page 3: ...ts of Qualcomm Technologies Inc Qualcomm and Snapdragon are trademarks of Qualcomm Incorporated registered in the United States and other countries Used with permission Other trademarks and trade names are the property of their respective owners Version No R1 0 Edition Time March 21 2017 ...

Page 4: ...ing the phone status 19 Managing notifications 20 Entering text 21 Editing text 22 Opening and switching apps 22 Use two apps in split screen mode 23 Uninstalling an app 23 Hiding apps 24 Connecting to networks and devices 25 Connecting to mobile networks 25 Connecting to Wi Fi 26 Connect to another device via Wi Fi Direct 28 Connecting to Bluetooth devices 29 Exchanging data via NFC 31 Using tap ...

Page 5: ...ts 45 Working with favourite contacts 47 Searching for a contact 47 Editing contacts 47 Web accounts 49 Adding or removing accounts 49 Configuring account sync 50 Email 51 Setting up the first email account 51 Checking your emails 51 Responding to an email 51 Writing and sending an email 53 Adding and editing email accounts 53 Changing general email settings 54 Message 55 Opening the message scree...

Page 6: ... 58 Changing Chrome settings 58 Camera 59 Capturing a photo 59 Recording a video 61 Using manual camera mode 61 Music 63 Playing your music 63 Managing playlists 65 Settings 67 Wireless and networks 67 Device 69 Personal 74 System 78 Troubleshooting 80 ...

Page 7: ...now your phone Number Name 1 Headset jack 2 Earpiece 3 Front camera 4 Main microphone 5 Charging micro USB jack 6 Power key 7 Volume key 8 Indicator light 9 Back camera 10 Back flash 11 Proximity light sensor 12 Auxiliary Microphone ...

Page 8: ...arch or Now on Tap Back key Touch to go to the previous screen Recent apps key Touch to see recently used apps Setting Up Your Phone Power off your phone before removing or replacing the battery Power off your phone before installing or removing the nano SIM card The microSDXC card optional can be installed or removed while the phone is turned on but you need to unmount it before removing it WARNI...

Page 9: ... 1 Insert your fingernail into the slot at the bottom left of the back cover and lift it up gently 2 Install the nano SIM card and the microSDXC card optional Slide the nano SIM card into the card holder ...

Page 10: ...er oriented as shown and slip it into the card slot 3 Insert the battery Make sure the connectors on the battery go into the battery compartment first and align with the connectors in it Gently push down on the battery until it clicks into place ...

Page 11: ...hould fully charge the battery as soon as possible If the battery is low there will be a pop up message on the screen WARNING Use only approved chargers and cables The use of unapproved accessories could damage your phone or cause the battery to explode 1 Connect the adapter to the charging jack Ensure that the adapter is inserted with the correct orientation Do not force the connector into the ch...

Page 12: ...bar 3 Disconnect the charger when the battery is fully charged NOTE If the battery is extremely low you may be unable to power on the phone even when it is being charged In this case try again after charging the phone for at least 20 minutes Contact the customer service if you still cannot power on the phone after prolonged charging ...

Page 13: ...your current location and each query drains your battery Powering on off Press and hold the Power key to turn on your phone To power off press and hold the Power key to open the options menu and touch Shut down Setting up for the first time When you first power on your phone after you purchase it or reset it to factory settings see Backup and reset you need to do some settings before using it Touc...

Page 14: ... Power key to turn the screen on or Double tap on the screen to turn it on NOTE To enable this feature select Settings Display Double tap to wake from the home screen 2 Swipe up on the screen or Swipe from a shortcut icon at the bottom to open the related app or feature or Touch a notification twice consecutively to open the related app NOTE You can edit the shortcut icons on the lock screen Selec...

Page 15: ...rd select items on the screen such as the application and settings icons or press the onscreen buttons simply touch them with your finger Touch and Hold To open the available options for an item for example a message or link in a web page touch and hold the item Swipe or Slide To swipe or slide means to quickly drag your finger vertically or horizontally across the screen ...

Page 16: ...m together to zoom out or spreading them apart to zoom in Rotate the screen For most screens you can automatically change the screen orientation from portrait to landscape by turning the phone sideways NOTE The auto rotate feature needs to be enabled for the screen orientation to automatically change Touch Settings Display When device is rotated and select Rotate the contents of the screen You can...

Page 17: ...home screen to see the extended panels You can add or remove home screen panels or adjust their order To add a new home screen panel 1 Touch and hold an empty area of the home screen to access the home screen thumbnails 2 Slide left until appears 3 Touch to create a new home screen panel To adjust the order of a home screen panel 1 Touch and hold an empty area of the home screen and slide left or ...

Page 18: ...NOTE Touch Settings Display Favourite app panel to turn on of off this feature or touch Favourite home screen app to select your favourite app To lock or unlock your home screen layout After the home screen layout is locked you cannot add remove adjust the home screen panel add remove move items on the home screen or change the wallpaper 1 Touch and hold an empty area of the home screen to access ...

Page 19: ...low are some of the icons you may see EDGE connected No signal 3G HSPA connected Signal strength 4G connected Flight mode Do not disturb mode on Alarms only or Priority only Bluetooth on Do not disturb mode on Total silence Connected to a Wi Fi network Vibration on Speaker on Battery low Phone microphone off Battery full GPS on Battery charging Alarm set ...

Page 20: ...n Call on hold Portable Wi Fi hotspot on Song playing microSD card mounted Wired headset connected Open close the notification panel Notifications report the arrival of new messages calendar events and alarms as well as ongoing events such as when you are playing music You can open the notification panel to view the details of notifications To open the notification panel swipe your finger down fro...

Page 21: ...ide the switches beside the input methods to enable or disable them NOTE Some default input methods may not be disabled Change input methods 1 When you use the onscreen keyboard to enter text touch the icon at the bottom right corner of the screen 2 Select the input method you need NOTE The icon appears only when more than one input method is installed and enabled Input method settings Choose the ...

Page 22: ... text with the clipboard text Select the text you want to replace Then touch PASTE Insert clipboard text to the text field Touch and hold the tab below the cursor and then select PASTE Opening and switching apps Open an app 1 Touch to open the application list screen 2 Slide up or down on the screen and touch an app to open it NOTE Drag the slider on the right side of the screen to the initial let...

Page 23: ... app you want to use and then touch and hold The screen is divided into two 2 You can do one of the following If the app you need is in the recent apps list touch it to set it as the second app Touch to find the app you need and open it as the second app To turn off split screen mode touch and hold or drag the handle on the screen to the edge of the screen Uninstalling an app 1 Touch to open the a...

Page 24: ...reen 1 Touch to open the application list screen 2 Touch Hide app 3 Touch the apps you want to hide and touch NOTE Touch Hide app to view all the hidden apps at the top You can touch the hidden apps and touch to display them again in the application list screen ...

Page 25: ...tch if it is turned off NOTE Data roaming may incur significant roaming charges Select preferred network type 1 Touch Settings More Mobile networks 2 Touch Preferred network type and touch the type of network you prefer the phone to connect to Set access point names To connect to the Internet you can use the default Access Point Names APN And if you want to add a new APN please contact the service...

Page 26: ...n also touch Choose automatically to select preferred network automatically Connecting to Wi Fi Wi Fi is a wireless networking technology that can provide Internet access at distances of up to 100 meters depending on the Wi Fi router and your surroundings Turn Wi Fi on and connect to a Wi Fi network 1 Touch Settings Wi Fi 2 Slide the Wi Fi switch to the On position to turn on Wi Fi 3 Touch a netwo...

Page 27: ...k you first need to get the security details from the network s administrator 1 Touch Settings Wi Fi 2 Slide the Wi Fi switch to the On position 3 Touch Add network at the bottom of the Wi Fi networks list 4 Enter the network SSID name If necessary enter security or other network configuration details 5 Touch SAVE Connect to a WPS network Wi Fi Protected Setup WPS is a feature that makes it easy t...

Page 28: ...mation about the WPS feature of the access point please refer to its user documents Forget a Wi Fi network You can make your phone forget about the details of a Wi Fi network that you added for example if you don t want the phone to connect to it automatically or if it is a network that you no longer use 1 Touch Settings Wi Fi 2 Slide the Wi Fi switch to the On position 3 Touch and touch Saved net...

Page 29: ... list Connecting to Bluetooth devices Bluetooth is a short range wireless communication technology Phones or other devices with Bluetooth capabilities can exchange information wirelessly within a distance of about 10 metres 32 8 feet The Bluetooth devices must be paired before the communication is performed Turn Bluetooth on off 1 Touch Settings Bluetooth 2 Slide the Bluetooth switch to the On or ...

Page 30: ...e connection or the same passkey is entered NOTE The Bluetooth passkey may be fixed for certain devices such as headsets and hands free car kits You can try entering 0000 or 1234 the most common passkeys or refer to the documents for that device Forget unpair with a Bluetooth device You can make your phone forget its pairing connection with another Bluetooth device To connect to the device again y...

Page 31: ... the File Manager app Exchanging data via NFC Near Field Communication NFC allows your phone to exchange data with another NFC enabled device when they touch each other or in close proximity Depending on the applications that you have installed on your phone you might be able to use your phone as a transit pass or as an access pass To use this feature tap the back of your phone against an NFC enab...

Page 32: ...one app that lets you tap and pay you can choose a default Your default app is the one you ll automatically use when you tap and pay at a store You can browse Google Play Store for more payment apps Your payment apps need to support the tap and pay functionality in order to show up To set your default payment app 1 Open the payment app and turn on tap and pay 2 Touch Settings Tap pay 3 Select your...

Page 33: ...to transfer files between your phone and computer Connect your phone to a computer via USB 1 Connect your phone to the PC with a USB cable 2 Open the notification panel and touch USB 3 Choose one of the following options Charging this device Charge your phone via USB Transfer files MTP Transfer files on Windows or Mac NOTE For Windows XP please install Media Player 11 or later version when you use...

Page 34: ...apps to function normally Therefore do not remove or replace the card randomly Set up the microSD card as portable storage When you install a microSD card that has not been used on your phone before the phone will mount the card as portable storage by default You can also open the notification panel and touch the microSD card name select Use as portable storage and then touch NEXT DONE To remove t...

Page 35: ...format the card and use it as part of the phone storage If you move the microSD card to another device it ll be formatted before it can be used 1 Touch Settings Storage 2 Touch the card name in the Portable storage section 3 Touch Storage settings and then touch Format as internal 4 Touch ERASE FORMAT CAUTION The formatting procedure erases all the data on the microSD card after which the files CA...

Page 36: ... photos and videos and only the destination is accessible from a computer To remove the microSD card from your phone If you need to remove the microSD card used as phone storage while the phone is on you must unmount it first 1 Touch Settings Storage 2 Touch your card name below Internal shared storage 3 Touch Eject NOTE Before ejecting the card ensure that you have moved data and apps to the inte...

Page 37: ...he Wi Fi hotspot feature to create a mobile hotspot Share your mobile data connection via USB You can access the Internet on your computer via the USB tethering feature of your phone The feature needs data connection on a mobile network and may result in data charges NOTE You cannot transfer files between your phone and your computer when the phone is USB tethered 1 Connect your phone to your comp...

Page 38: ...a connection switch off Bluetooth tethering Share your mobile data connection as a Wi Fi hotspot You can share your phone s data connection with other devices by turning your phone into a portable Wi Fi hotspot The feature needs data connection on a mobile network and may result in data charges NOTE When the portable Wi Fi hotspot feature is enabled you cannot use your phone s Wi Fi capability to ...

Page 39: ...ion None not recommended or WPA2 PSK other users can access your Wi Fi hotspot only if they enter the correct password When you select WPA2 PSK touch the Password field to edit the security password 3 Touch SAVE to save your settings NOTE In the Tethering portable hotspot screen you can also turn on or off the hotspot notification and set the hotspot sleep policy Connecting to virtual private netw...

Page 40: ...rner and fill in the information provided by your network administrator 3 Touch SAVE The VPN is added to the list on the VPN screen NOTE You must set a lock screen pattern PIN or password before using VPN Connect to a VPN 1 Touch Settings More VPN 2 Touch the VPN that you want to connect to 3 When prompted enter any requested credentials and then touch CONNECT Modify a VPN 1 Touch Settings More VP...

Page 41: ...e incorrect digits NOTE As you enter the phone number or the contact name your phone searches for matching information in your contacts If you see the number and contact you want to call touch it to place the call immediately 3 Touch below the keypad to dial NOTE To make an international call touch and hold the 0 key to enter the plus symbol Next enter the country code followed by the city area co...

Page 42: ...er before answering the call press either end of the Volume key Reject a call When you receive a phone call drag over to reject the call You can also drag over to reject the call and select a preset text message or edit one to send to the caller or If the screen is unlocked touch DISMISS to reject the call NOTE To edit the preset text response from within the Call app touch and select Settings Pho...

Page 43: ...ation Touch next to a listing to check all calls with the number send a message share your location or photo before calling the number add the contact to favourites or touch to access more options Touch and hold a listing to call the number delete the record or send a message NOTE Touch Clear call history in the CALLS tab to delete all history records Calling your contacts 1 Touch 2 Touch the CONT...

Page 44: ...roll through the list to view all your contacts 3 Touch a contact to view its details NOTE If you have a lot of contacts stored you ll see a slider on the right side of the screen Drag the slider to the initial letter you need Adding a new contact 1 Touch 2 Touch to add a new contact 3 Touch Saving to to choose where to save the contact If a sync account is selected the contacts will be synced aut...

Page 45: ...e microSD card This is especially useful when you need to transfer contacts between different devices You can also quickly share contacts using Messaging Bluetooth Android Beam NFC Gmail Google Drive etc Import contacts from the nano SIM card 1 Touch 2 Touch Import export Import from SIM card 3 Select an account in which to save the contacts 4 Check the contacts you need and then touch Ok 5 Touch ...

Page 46: ... then touch Ok 4 Touch location where you want to save the vCard file 5 Edit the file name if needed and touch SAVE to create the file Share contacts 1 Touch and touch the ALL tab 2 Touch and hold the contact you want to share 3 Check more contacts if needed and then touch Share 4 Choose how to share the contacts Options depend on the applications and services installed or 1 Touch Import export Sh...

Page 47: ... ALL tab 2 Touch a contact and then touch at the top Remove a contact from favourites 1 Touch and touch the FAVOURITES tab 2 Touch a favourite contact and then touch at the top Searching for a contact 1 Touch 2 Touch at the top of the screen 3 Input the contact name or any information the contact has to search for it The contacts matched will be listed Editing contacts Edit contact details 1 Touch...

Page 48: ... for the same contact You can link all the separate information of a contact into one entry in the contacts list 1 Touch ALL 2 Touch and hold a contact entry and then check the contacts that you want to link 3 Touch Link 4 Touch LINK to confirm You can repeat these steps to link another contact NOTE You can also merge all duplicate contacts Touch Merge contacts from the Contacts screen check the c...

Page 49: ... to enter the information about the account Most accounts require a username and password but the details may vary You may also need to obtain some information from IT support or your system administrator When the account is successfully added it is displayed in the Accounts menu Remove an account Removing an account will delete it and all information associated with it from your phone such as ema...

Page 50: ...uch Settings Accounts 2 Touch the account category and then the account you want to sync 3 Touch Sync now Or touch the types of information you want to sync Change an account s sync settings 1 Touch Settings Accounts 2 Touch the account category and then the account The Sync screen appears showing a list of information the account can sync 3 When auto sync is enabled switch on or off items as you ...

Page 51: ...tically NOTE Touch MANUAL SETUP if you want to enter these details manually or set up an Exchange ActiveSync account 3 Follow the on screen instructions to finish the setup Your phone will show the inbox of the email account and start to download email messages Checking your emails Your phone can automatically check for new emails at the interval you set when setting up the account You can also ch...

Page 52: ...nread state for example to remind yourself to read it again later You can also mark a batch of emails as unread While reading a message touch While in a message list for instance the Inbox touch the sender images beside the messages and then touch Delete an email You can delete an email from its folder You can also delete a batch of emails While reading a message touch While in a message list for ...

Page 53: ...ts touch Add Cc Bcc to open the Cc Bcc field and enter the contact names or email addresses 3 Enter the email subject and compose the email text 4 Touch Attach file to add audio files images videos and other types of files as attachments 5 Touch at the top right of the screen to send the message Adding and editing email accounts Add an email account After setting up your first email account see Se...

Page 54: ...s the account uses to send and receive mails 1 Open Email to get the Inbox screen 2 Touch Settings and touch the account whose settings you want to change 3 Make the changes and touch when you finish Changing general email settings General settings apply to all email accounts you add 1 Open Email to get the Inbox screen 2 Touch Settings General settings 3 Make the changes and touch when you finish...

Page 55: ...certain number Sending a message 1 On the Message screen touch at the bottom right corner and select 2 Add recipients by one of the following ways Touch the To field and manually enter the recipient s number or the contact name If the phone presents a few suggestions touch the one you want to add Select recipients from your contacts or most contacted numbers by touching 3 Touch the Type a message ...

Page 56: ... the message you want to reply to 2 Type your reply in the text box at the bottom or touch to add a picture audio video or other type file to the message 3 Touch Forwarding a message 1 On the Message screen touch the thread that has the message you want to forward 2 Touch and hold the message and then touch Forward in the menu that opens 3 Enter a recipient for the message and edit the content if ...

Page 57: ...u want to search for 4 Touch a URL or search suggestion or touch enter key on the keyboard to open the web page or search results Using multiple browser tabs You can open several web pages at the same time one page in each tab and switch between them freely To open a new browser tab Touch New tab A new browser tab opens To switch between tabs 1 Touch the icon at the top right of the screen The num...

Page 58: ...the menu that opens touch Download image or Download link The downloaded files are saved to your phone You can view or open them in the Downloads app Changing Chrome settings You can configure a number of settings to customise the way you browse the web including several that you can use to control your privacy To open the Chrome settings screen touch Settings ...

Page 59: ...eos are stored on the microSD card you have installed or in the phone storage You can copy them to your computer or access them in the Photos app Capturing a photo 1 Touch Camera 2 Aim the camera at the subject and make any necessary adjustment PHOTO auto camera is used by default ...

Page 60: ...nt and back cameras 9 Switch to VIDEO mode 10 Change the flash setting only available for the back camera 11 Set a time delay before the camera takes a picture automatically after you touch the shutter icon WARNING Keep a safe distance when using the flash Do not point the flash towards the eyes of people or animals NOTE You can spread or pinch on the screen to zoom in or out before taking picture...

Page 61: ...recording NOTE You can spread or pinch on the screen to zoom in or out before and during recording 4 Start recording In VIDEO mode touch to start recording a normal speed video clip In TIME LAPSE mode touch to record a TIME LAPSE video NOTE When you record a normal speed or TIME LAPSE video touch to save the frame as a separate photo 5 Stop recording In VIDEO mode touch In TIME LAPSE mode touch Us...

Page 62: ...to any area on the screen where you want the camera to meter exposure so as to adjust the photo brightness Touch and hold the square to lock exposure Touch to unfold the options including ISO overall exposure white balance and interval for time lapse pictures 4 Touch the shutter icon to take the photo ...

Page 63: ...s not available or you don t have a mobile data or Wi Fi connection you can only play music stored on your phone Playing your music Touch the Home key Play Music If you are prompted select an account to access its online music library The app searches your online library and your phone for music and playlists before displaying your combined music library You can touch Music library to view all the...

Page 64: ...ng in the playlist 3 Toggle repeat mode You can repeat the current track repeat the current playlist or turn off repeat 4 Drag the progress bar to jump to any part of the song 5 Give the song a thumbs up 6 Playback control Skip songs or pause and resume playback 7 Give the song a thumbs down 8 Turn on or off shuffle 9 Touch to see the current playlist queue 10 Get more options ...

Page 65: ...displayed on the screen You can pause resume playback or skip songs Managing playlists Create playlists to organise your music files into sets of songs so that you can play the songs you like in the order you prefer To create a playlist or add a song to a playlist Touch next to a song and select Add to playlist Touch the playlist to add the song Touch next to a song and select Add to playlist Touc...

Page 66: ... 1 Touch Music library in the Play Music app 2 Touch PLAYLISTS tab 3 Touch next to the playlist you want to delete 4 Touch Delete OK NOTE Certain automatically created playlists such as Thumbs up Last added cannot be deleted ...

Page 67: ...ces via Wi Fi directly See Using Wi Fi Direct Bluetooth Touch Settings Bluetooth You can turn Bluetooth on or off and configure your Bluetooth connections See Connecting to Bluetooth devices Data usage Touch Settings Data usage to check and manage mobile data use You can view and restrict Wi Fi data usage as well Touch Data saver to enable Data saver which prevents apps from using data connection ...

Page 68: ...re mobile hotspots Apps may warn before using these networks for large downloads to avoid high mobile data bills NOTE The data usage is measured by your phone and your carrier s data usage accounting may differ Flight mode Touch Settings More and slide the switch beside Flight mode to turn flight mode on or off All the phone s radios that transmit voice or data are turned off when flight mode is o...

Page 69: ... set network type set access point names and select mobile network etc See Connecting to mobile networks Network settings reset Touching Settings More Network settings reset to reset all the network settings including Wi Fi mobile data and Bluetooth settings Device Display Touch Settings Display to configure the following options Favourite app panel When this feature is enabled you can swipe right...

Page 70: ...creen Sleep Set the length of time of inactivity before the screen turns off automatically Double tap to wake Double tap on the screen to turn it on when the phone is in sleep mode Screen saver Manage the screen saver function When it is enabled clock colours news weather or photos will be displayed as a screensaver Pulse notification light Flash the indicator light to notify you of missed calls n...

Page 71: ...options may be available FORCE STOP Stop the app UNINSTALL Uninstall the app DISABLE ENABLE Disable or enable the app Storage Check its storage information clear its data or cache Data usage Check how much data has been used by the app during the time cycle you set and restrict background data for the app Permissions Check or change the app permissions Notifications Set the notification options fo...

Page 72: ...ccess Set special access options of apps Storage Touch Settings Storage to view the memory information of the internal phone storage and the microSD card You can choose the default location for new data such as photos captured and voice recorded Touch Save location and select Phone or SD card to store items in the phone storage or the installed microSD card Touch Internal shared storage to get a d...

Page 73: ...s his her own storage space wallpaper screen lock and so on Users can also adjust device settings like Wi Fi that affect everyone and update apps for all other users By default a Guest account is available for anyone who needs to use your phone temporarily You can touch Add user to create more user accounts You can touch Emergency information to enter your emergency information and contacts The in...

Page 74: ...s on or off 2 When location is enabled touch Mode to select location sources you want to use To get your accurate location choose High accuracy To save battery power and get approximate location choose Battery saving To use only GPS to pinpoint your location choose Device only Security Touch Settings Security to configure options that help keep your phone and data safe Screen lock Disable the scre...

Page 75: ...hone to encrypt your accounts settings downloaded apps and their data media and other files Set up SIM card lock Lock SIM card Activate or deactivate the PIN lock to require PIN before accessing the nano SIM card Change SIM PIN Change the PIN used to access the nano SIM card NOTE Put all your confidential passwords in a safe place for future use If you enter the wrong SIM PIN more times than allow...

Page 76: ... works Apps with usage access Turn on or off some apps access to your phone usage information App permissions Touch Settings App permissions to check what apps have been allowed to access certain permissions You can also change the app permissions WARNING Changing the app permissions may result in the app not working correctly or as originally intended Accounts Touch Settings Accounts to manage yo...

Page 77: ...ions when a physical keyboard is connected to your phone Virtual keyboard Configure virtual keyboard settings Physical keyboard Configure physical keyboard settings You can keep the virtual keyboard on screen while physical keyboard is active Text to speech output Select the speech synthesis engine or change its settings set speech rate and pinch play a brief sample of the speech synthesizer and c...

Page 78: ...ime time zone and the time format You can also use network provided data Scheduled power on and off Touch Settings Scheduled power on and off to set the day and time when the phone automatically powers on or off You can also touch the switches on the right to turn the features on or off Accessibility Touch Settings Accessibility to configure accessibility plug ins and services on your phone such a...

Page 79: ...About phone Touch Settings About phone to view important phone information and legal information You can also touch Software updates to check for system updates and install them when they become available ...

Page 80: ...ak at your current location for example in a basement or near a tall building because wireless transmissions cannot effectively reach it Move to a location where the network signal can be properly received The network is busy at the current time for example during peak times there may be too much network traffic to handle additional calls Avoid using the phone at such times or try again after wait...

Page 81: ...ork link or phone line Unable to select certain features Your service provider does not support these features or you have not applied for services that provide these features Contact your service provider Cannot charge the battery The battery or battery charger is damaged Contact the dealer The phone s temperature is below 0 C or higher than 45 C Adjust the battery charging environment to avoid e...

Page 82: ...ironments battery life will be shortened Contact the dealer to change a new battery If you are not able to connect to the network the phone will continue to send out signals as it attempts to locate a base station Doing so consumes battery power and will consequently shorten standby time Change your location to one where the network is accessible or temporarily turn off your phone Cannot turn your...

Page 83: ...d Contact your service provider You are not within the network s service area Check the service area with your service provider The signal is poor Move to an open space or if you are inside a building move closer to a window Cannot answer incoming calls You have activated the Call barring feature Disable this feature Cannot make outgoing calls You have activated the Call barring feature Disable th...

Page 84: ...ice provider If the service provider provides the nano SIM card s PUK code use the PUK code to unlock the nano SIM card Phone crashes reboots freeze or cannot be powered on Some third party software is not compatible with your phone Uninstall the software that may cause the problem Upgrade the phone software Reset the phone to factory status ...

Page 85: ... VodafoneGroup2017 Vodafone VodacomandtheVodafone logos aretrademarksofVodafoneGroup Anyproductor companynames mentionedhereinmaybethetrademarksof theirrespectiveowners ...

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