15
4 Troubleshooting
Symptoms
Possible Problems/ Solutions
I cannot access
the internet at all.
Check the LCD display which shows the number of
active connections. If this is 0 or x then Wi-Fi is not
connected. Verify your password is correct.
Make sure your SIM card is inserted correctly.
Check you have network coverage in your area.
Check that your SIM card is active and enabled with
data services.
Please wait 1 - 2 minutes for the router to initialize.
The download or
upload speeds are
very slow.
The speed is dependent on signal strength. Check
your signal strength and network type.
The signal strength
is always low.
This indicates poor reception. Try moving the
router to another location nearer the window.
You can purchase an external antenna with
connector type TS9 to improve your signal strength.
I secured my
router and have
lost my
password(s).
Reset your router to factory defaults to erase all
stored passwords and encryption settings.
From the powered up state:
Press the power key and the WPS key
simultaneously.
My battery has not
charged while in use
and connected to
the charger.
In low coverage or high data transfer modes the
internal temperature of the device can rise above
45°C. In these conditions the battery cannot be
charged due to safety limits with Li-ion battery
technology.
My Wi-Fi device
goes to sleep and
disconnects.
This is dependant on the other devices, ie your Wi-
Fi clients. If the Wi-Fi client (PC or other device) has
a Wi-Fi sleep policy then Wi-Fi signals are switched
off after a period. With no active Wi-Fi connections
your wireless router will go into low power mode.
To maintain an ‘always on’ service make sure you
have a Wi-Fi device connected to your router.
