12
Troubleshooting
Voice Related Problems
Symptoms
Possible Problems/ Solutions
No Dial Tone
Please wait for 1~2 minutes after the router is turned
on.
If SIG LED light is blinking, you have no good RF
reception. Change the location of the router.
There is a prompt/ phone alert/ announcement as soon as I
lift the phone off the hook.
Make sure your (U)SIM card is inserted correctly and
the PIN number has been entered. If the PIN number has
been entered incorrectly then you will need to enter the
PUK code when prompted.
The line is noisy/ distorted when I lift the phone off the
hook.
Remove any electrical appliance which is too close to
the phone or your device.
The cable or phone set might be faulty.
I hear a rapid engaged tone as soon as I lift the phone off
the hook.
Put the phone on hook and try again. If you are
connected to the internet using the 2G (GSM) network,
please disconnect this first.
After dialing the last digit I hear nothing /silence.
When you have finished dialing you can press the # key
or wait 4-8 seconds to connect the call.
Internet Related Problems
Symptoms
Possible Problems/ Solutions
Can not access the Internet at all.
Please check your configuration settings.
Please wait 1~ 2 minutes for the router to initialize.
Check your service indicators.
The download or upload speeds are very slow.
The speed is dependent on signal strength. Check your
signal strength and network type.
Can not visit the 4G CPE page
Enter the correct address. The default address is
http://192.168.0.1.
Only use one network adapter in your PC.
Do not use any proxy server.
Can not establish the Wi-Fi connection between your
device and client
Make sure the Wi-Fi function is active.
Refresh network list and select the correct SSID.
Check the IP address to make sure your client can
obtain an IP address automatically in the Internet
protocol (TCP/IP) properties.
Type the correct network key (Wi-Fi password) when
you connect to the device.
