114
115
Problem
Possible causes
Possible solution
micro-SIM
card error
The micro-SIM card has
malfunctioned or is damaged .
Take the micro-SIM card to your
service provider for testing .
The micro-SIM card is inserted
improperly .
Insert the micro-SIM card properly .
Debris is on the micro-SIM card
contacts .
Use a soft, dry cloth to clean the
micro-SIM card contacts .
Cannot make
outgoing calls
You have activated the Fixed
dial numbers feature .
Disable this feature . See
Using fixed
dialing numbers
.
Unable to
connect to the
network
The micro-SIM card is invalid .
Contact your service provider .
You are not within the network’s
service area .
Check the service area with your
service provider .
Poor signal .
Move to an open space, or if you
are inside a building, move closer
to a window .
PIN Code
blocked
You have entered an incorrect
PIN code three consecutive
times .
Contact your service provider .
Phone
crashes,
reboots, freeze,
or cannot be
powered on
Some third-party software is not
compatible with your phone .
Reset the phone to factory status .
Uninstall the software that may be
causing the problem .
Upgrade the phone software .
Problem
Possible causes
Possible solution
Battery not
charging
The battery or battery charger is
damaged .
Contact the dealer .
The phone’s temperature is
below 32°F (0°C) or higher than
113°F (45°C) .
Adjust the battery charging
environment to avoid extremes of
temperature .
Poor contact between the
battery and charger .
Check all connectors to make
sure all connections have been
properly made .
Shortened
standby time
The standby time is related to
your service provider system
configuration . The same phone
used with different service
providers’ systems will not
provide exactly the same length
of standby time .
If you are located in an area where
signaling is weak, temporarily
power off the phone .
The battery is depleted . In
high-temperature environments,
battery life will be shortened .
Use a new battery .
If you are not able to connect
to the network, the phone will
continue to send out signals
as it attempts to locate a base
station . Doing so consumes
battery power and will
consequently shorten standby
time .
Change your location to one
where the network is accessible, or
temporarily turn off your phone .
Cannot turn
your phone on
Battery power has been
depleted .
Recharge the phone’s battery .
TROUBLESHOOTING
TROUBLESHOOTING
Summary of Contents for Fanfare 2
Page 1: ...ZTE Fanfare 2 User Guide ...
Page 70: ...136 NOTES ...