Chapter 14
Troubleshooting and FAQs
If you encounter problems while using the phone, or if it performs erratically, you can consult the
information in the chart below. If your particular problem can not be resolved using the information in the
chart, contact the dealer of handset.
Problem
Possible causes
Possible solution
Poor reception
• The network signal is too weak
at your current location, for
example, in a basement or near a
tall building, because wireless
transmissions can not effectively
reach it.
Move to a location where the network signal can be
properly received.
• The network is busy at the
current time (for example, during
peak times, there may be too much
network traffic to handle
additional calls).
Avoid using the phone at such times, or try again
after waiting a short time.
• You are too far away from a base
station for your service provider.
You can request a service area map from your
service provider.
Echo or noise
• Poor network trunk quality on
the part of your service provider.
Press
End Icon
and dial again. You may be
switched to a better-quality network trunk or phone
line.
• Poor local telephone line quality.
Press
End Icon
and dial again. You may be
switched to a better-quality network trunk or phone
line.
Unable to select certain
features.
• Your service provider does not
support these features, or you have
not applied for services that
provide these features.
Contact your service provider.
Battery will not charge.
• The battery or battery charger is
damaged.
Contact the dealer.
• The phone’s temperature is
below 0°C or higher than 45 °C.
Adjust the battery charging environment to avoid
extremes of temperature
• Poor contact between the battery
and charger.
Check all connectors to make sure all connections
have been properly made.
42 Confidential and Proprietary Information of ZTE CORPORATION
Summary of Contents for F953
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