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Troubleshooting
If you encounter problems while using the phone, or if it performs abnormally, you can refer to the chart
below. If your particular problem cannot be resolved using the information in the chart, contact the dealer
where you purchased the phone.
Problem
Possible causes
Possible solution
Poor
reception
The network signal is too weak
at your current location, for
example, in a basement or
near a tall building, because
wireless transmissions cannot
effectively reach it.
Move to a location where the network signal
can be properly received.
The network is busy at the
current time (for example,
during peak times, there may
be too much network traffic to
handle additional calls).
Avoid using the phone at such times, or try
again after waiting a short time.
You are too far away from a
base station for your service
provider.
You can request a service area map from
your service provider.
Echo or noise
The network link quality is
poor on the part of your
service provider.
End the call and dial again. You may be
switched to a better-quality network link or
phone line.
The local telephone line
quality is poor.
End the call and dial again. You may be
switched to a better-quality network link or
phone line.
Unable to
select certain
features
Your service provider does not
support these features, or you
have not applied for services
that provide these features.
Contact your service provider.
