Zte AT&T Wireless Home Phone Base User Manual Download Page 28 | Manualshive

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22

Troubleshooting

Problem

Possible Solution

My answering

machine won’t

pick up calls

• Set your answering machine settings to pick

up calls before network voicemail, which is

approximately five (5) rings.

• Alternately the network voicemail setting

can be increased; dial “1” to access the

voicemail platform and follow the prompts

to increase the number of rings.

• To remove network voicemail from your

account, call AT&T Customer Care by dialing

611 or 800-331-0500.

I hear a constant

low frequency

tone (not dial

tone) when I try

to place a call

• Hang up your home phone to restore dial

tone.

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Summary of Contents for AT&T Wireless Home Phone Base

Page 1: ...User Guide AT T Wireless Home Phone Base ...

Page 2: ...ice from your home during a power or network outage such as a landline telephone Service provided by AT T Mobility 2012 AT T Intellectual Property All rights reserved AT T the AT T logo and all other AT T marks contained herein are trademarks of AT T Intellectual Property and or AT T affiliated companies All other marks contained herein are the property of their respective owners Copyright 2012 ZT...

Page 3: ... Wireless Home Phone Base To get the most from your new device check out our interactive tutorials at att com tutorials Please select Manufacturer AT T and Model Wireless Home Phone WF720 from the drop down menus Welcome to AT T Welcome ...

Page 4: ...ii ...

Page 5: ...Using Your Device 10 Calling 10 Helpful Tips 12 Important Information 14 E911 Service 14 Power Outages 14 Device Compatibility 14 In Home Wiring 14 Frequently Asked Questions 15 Troubleshooting 18 Specifications 23 Safety Instructions 24 Radio Frequency RF Energy 26 FCC Compliance 27 Warranty 28 How to Get Warranty Service 30 Other Warranty Programs 30 Notes 31 ...

Page 6: ...iv ...

Page 7: ...In the Box The package should contain the following items Getting Started Getting Started Phone Cable Optional Power Cord AT T Wireless Home Phone Base User Guide Quick Start Also Included Back up Battery ...

Page 8: ...ephone Ports Service Port Antenna Power Input Reserved for AT T technical support Service port is designed for diagnostic purposes only and is not intended for customer use Never place a USB based device into the Service port of the device under any circumstances because doing so may damage the device and negate its warranty ...

Page 9: ...igh Yellow Solid Medium Yellow Blinking Battery in use Medium Red Solid Low Red Blinking Battery in use Low Off Battery not connected Signal Strength Green Solid Strong Green Blinking AT T 3G MicroCell Service Yellow Solid Moderate Red Solid No Service Red Blinking Check SIM LED Indicators The table below describes possible states for each of the LED indicators For MicroCell owners only MicroCell ...

Page 10: ...Call Forwarding and 3 way Calling for your corded or cordless home phone s It also includes a back up battery in case of power outage Device Installation Before You Begin Wireless Home Phone Base works exclusively with the AT T cellular network and DOES NOT use your home s phone wall jacks Your device should be located Where you have a strong cellular signal from a cell tower typically near a wind...

Page 11: ...kup purposes only and may take approximately five 5 hours to fully charge Charge time may be impacted by environmental factors and the back up battery will stop charging when the ambient temperature is outside of the temperature range allowed for charging 32 F 131 F Remove the back up battery if the device will be disconnected from AC power for 15 days or more to avoid possible damage Connect the ...

Page 12: ...t position Confirm signal strength light is green for optimal performance Yellow indicates a moderate signal and may be sufficient Note If you do not see a green light strong signal you may want to choose an alternate installation location Getting Started ...

Page 13: ... used to connect an additional phone or answering machine This port uses the same telephone number as the Phone 1 port 2 Plug your phone into the Phone 1 port on the Wireless Home Phone Base using your existing phone cable or included phone cable IMPORTANT DO NOT plug the Wireless Home Phone Base into your home s phone wall jack ...

Page 14: ...ransfer is complete Check status at www att com port Your AT T Wireless Home Phone Base does not support incoming or outgoing fax service Your AT T Wireless Home Phone Base supports voice only over the AT T cellular network Your AT T Wireless Home Phone Base does not support rotary or pulse dialing phones Details on using voicemail and transferring a landline phone number can be found below and on...

Page 15: ...essages Alternately you may dial your 10 digit home phone number to access your voicemail box Remote Retrieval To retrieve voicemail messages from a phone not connected to the Wireless Home Phone Base dial the number associated with your Wireless Home Phone Base service When voicemail picks up press You will then be prompted to enter your password Simply follow the prompts to listen to and manage ...

Page 16: ...e Flash or Talk key again to complete the three way connection If the second party does not answer press the Flash or Talk key to end the connection and return to the first party Note If your phone does not have a Flash or Talk key use the off hook mechanism supported by your phone instead Call Waiting You will hear two tones if someone calls while you are already on a call To hold the current cal...

Page 17: ...To forward all calls dial 1 21 2 The 10 digit number to which you wish to forward your calls 3 key Example 21 1234567890 forwards your calls to the phone number 123 456 7890 Please wait at least three 3 seconds and you hear a confirmation tone for the forwarding to complete before hanging up To un forward calls dial 21 please wait at least three 3 seconds and you hear a confirmation tone for the u...

Page 18: ...n the voicemail service which is set to five 5 rings as a default Adjusting Volume Use your home phone s volume adjustment if available Alternately the volume of the Wireless Home Phone Base can be adjusted if necessary While on a call press or to enter Volume Setting Mode Press to decrease volume Press to increase volume To exit Volume Setting Mode press any other key or wait five 5 seconds Notes...

Page 19: ...ithin range of the MicroCell signal and the phone number associated with the Wireless Home Phone Base has been added to the MicroCell s approved user list To update your approved user list visit att com 3GMicroCell and click Manage Settings The signal strength indicator on your Wireless Home Phone Base will flash green when connected to the MicroCell TTY Support TTY Text Telephony and TDD Telecomm...

Page 20: ...me Phone Base does not support your home security systems fax machines dial up or DSL internet service DVR services medical alert services e g Life Alert or credit card machines The service cannot be used to make 500 700 900 976 0 collect operator assisted or dial around calls e g 1010 XXXX The device does not support data services e g texting multimedia message services MMS and data tethering In ...

Page 21: ...r a window or outside wall is strongly recommended to ensure the strongest possible wireless signal in order to maximize voice quality If the Wireless Home Phone Base signal strength indicator does not display high signal strength Green or voice quality is unacceptable you may need to relocate the device to another part of the home with a stronger wireless signal Will my Wireless Home Phone Base w...

Page 22: ...n a location where AT T is authorized to provide wireless service If your device is used while on other carrier networks AT T s off net usage restrictions apply Please see section 4 5 of your Wireless Customer Agreement for details When I dial a seven digit number using the Wireless Home Phone Base I get a message that the number cannot be completed as dialed Does the Wireless Home Phone Base supp...

Page 23: ...at is the warranty on the Wireless Home Phone Base AT T Wireless Home Phone Base has a 12 month limited warranty For details see page 28 I can t make or receive calls with my Wireless Home Phone Base service What should I do Please follow the troubleshooting steps in this User Guide If further assistance is required call 1 800 331 0500 Frequently Asked Questions ...

Page 24: ... light is illumi nated If not make sure the On Off button on the back of the device is On press and hold until the Signal Indicator light illuminates No caller ID name Like all wireless services only the calling number is displayed with Caller ID Your home phone equipment may support the display of names stored in its contacts memory Battery LED is off Make sure the back up battery connector is fi...

Page 25: ...antenna is in a vertical position and increase the distance away from other electronic devices and the Wireless Home Phone Base including cordless base stations Wi Fi routers and cell phones Move the Wireless Home Phone Base near a window with a clear unobstructed view of the sky and remove any objects that may be obstructing the wireless signal Make sure the home phone that is connected to the Wi...

Page 26: ...ard into the slot until secure The SIM card will click and lock in place when properly installed in the correct orientation SIM card may be invalid or damaged and need to be replaced Can t connect to my 3G MicroCell signal strength indicator is not flashing Green Add the phone number associated with your Wireless Home Phone Base to your 3G MicroCell Approved User List Power cycle your 3G MicroCell...

Page 27: ... you have a new voicemail message waiting Dial 1 from your home phone equipment connected to the Wireless Home Phone Base to review your voice messages My phone doesn t ring when a call comes in If you recently transferred your landline number you will continue to receive incoming calls on your previous service until the transfer is complete To check transfer status visit www att com port Make sur...

Page 28: ...ive 5 rings Alternately the network voicemail setting can be increased dial 1 to access the voicemail platform and follow the prompts to increase the number of rings To remove network voicemail from your account call AT T Customer Care by dialing 611 or 800 331 0500 I hear a constant low frequency tone not dial tone when I try to place a call Hang up your home phone to restore dial tone ...

Page 29: ...ons W D H 6 3 W 4 37 D 1 05 H Weight 14 11 oz including back up battery Back up Battery 1 500 mAh Talk time 3 5 hours GSM 1 5 hours WCDMA Standby time 36 hours Note The value of the talk time or standby time varies with the actual environment ...

Page 30: ...ce on board aircraft Operating of the device may interfere with medical devices like hearing aids and pacemakers Consult a physician or the manufacturer of the medical device before using Be aware of usage limitations when using the device at places such as oil warehouses or chemical factories where there are explosive gases or explosive products being processed Even if your terminal is in idle st...

Page 31: ...ce can produce an electromagnetic field do not place it near magnetic items such as computer disks Do not expose the device to direct sunlight or store it in hot areas High temperatures can shorten the life of electronic devices Prevent liquids from leaking into the device Do not attempt to disassemble the device by yourself Non expert handling of the device may cause bodily injury or device damag...

Page 32: ...evice with all reported SAR levels evaluated as in compliance with the FCC RF exposure guidelines SAR information on this device is on file with the FCC and can be found under the Display Grant section of http www fcc gov oet ea fccid after searching FCC ID Q78 WF720 Radio Frequency RF Energy Tests for SAR are conducted using standard operating positions accepted by the FCC with the device transmi...

Page 33: ...and can radiate radio frequency energy and if not installed and used in accordance with the instructions may cause harmful interference to radio communications However there is no guarantee that interference will not occur in a particular installation If this equipment does cause harmful interference to radio or television reception which can be determined by turning the equipment off and on the u...

Page 34: ...ion please call ZTE service number 877 817 1759 toll free The manufacturer s website http www zteusa com is also available for assistance This warranty only applies if the product has been used in accordance with the manufacturer s instructions under normal use and with reasonable care What this warranty does not cover a Defects or damages resulting from the misuse of this product b Defects or dam...

Page 35: ...ED BY APPLICABLE LAW ZTE DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA FOR ANY LOSS OF PROFIT LOSS OF USE OF PRODUCTS OR FUNCTIONALITY LOSS OF BUSINESS LOSS OF REVENUES OR LOSS OF ANTICIPATED PROFIT INCREASED COSTS OR EXPENSES OR FOR ANY INDIRECT OR SPECIAL OR CONSEQUENTIAL LOSS OR DAMAGE TO THE EXTENT PERMITTED BY APPLICABLE LAW ZTE S LIABILITY SHALL BE LIMITED TO T...

Page 36: ...lid Proof of Purchase Return address Daytime phone number or fax number Model IMEI Look for the 15 digit IMEI behind the back up battery of the device Complete description of the problem Transportation prepaid Other Warranty Programs You may have other warranty programs with your purchase such as warranty exchange If so please refer to equipment package or the original point of sale ...

Page 37: ...31 Notes ...

Page 38: ...32 Notes ...

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