Confidential and Proprietary Information of ZTE CORPORATION 47
Problem Description
Possible Causes
Problem Solving
3. The APN in the user configuration
file is incorrect.
3. Check the APN in the user configuration file
in the
Setting >
Broadband Settings > APN
Setting
.
4. The 4G Mobile Hotspot data is
corrupted.
4. Local network access or the target server
maybe experiencing problems. Retry data
request.
5. The network type has been selected
manually, but is incorrect.
5. Reselect the network type according to the
type of the SIM card. For example, if you are
using a SIM card for GSM network, then the
network mode will not be selected as
WCDMA.
Connected to the
Internet, but it cannot
open any website page.
1. After connection, you are unable to
open web pages.
1. Check that the APN in the configuration files
is correct.
2. IE browser is causing problems.
2. Upgrade to the new version or reinstall the IE
browser.
3. Your operating system maybe
infected by a virus. Worm Blaster for
example can affect upload and
downloaded data flow, resulting in an
inability to access a website.
3. Use the professional anti-virus software to
check and remove the virus.
4. You have connected to an APN
which cannot connect to the Internet.
4. This happens when you are changing any
preset operator value in the setting section.
Check the entry and enter the correct APN from
your operator.
