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26

Troubleshooting

Voice-Related

Symptoms

Possible Problems/ Solutions

No dial tone.

*  Please wait for 1-2 minutes after 

the router is turned on.

*  If the signal LED light is blinking, 

you have poor RF reception. 
Change the location of the router.

There is a prompt/ 
phone alert/ 
announcement
as soon as I lift 
the phone off the 
hook.

*   Make sure your 4G LTE SIM card 

is inserted correctly and the PIN 
number has been entered. 

*   If the PIN number has been 

entered incorrectly, then you will 
need to enter the PUK code when 
prompted.

The line is noisy/ 
distorted when I 
lift the phone off 
the hook. 

*  Remove any electrical appliance 

that is too close to the phone or 
router.

*  The cable or phone set might be 

faulty.

Summary of Contents for 4G LTERouter with Voice

Page 1: ...1 U S Cellular Customer Service 1 888 944 9400 Quick Start Guide 4G LTE Router with Voice ...

Page 2: ...serve the right to make modifications on print errors or update specifications without prior notice Every effort has been made in the preparation of this guide to ensure accuracy of the contents but all statements information and recommendations in this guide do not constitute a warranty of any kind expressed or implied We offer self service for our smart terminal device users Please visit the ZTE...

Page 3: ...Street Wireless a partner of U S Cellular LTE is a trademark of ETSI ZTE Corporation expressly disclaims any liability for faults and damages caused by unauthorized modifications of the software Images and screenshots used in this guide may differ from the actual product Content in this guide may differ from the actual product or software ...

Page 4: ...transferable Should a defect appear during the Warranty Period U S Cellular will send a replacement 4G LTE SIM Card to Your address within the United States without charge provided that you request the replacement 4G LTE SIM Card during or within thirty 30 days following the Warranty Period by calling U S Cellular Customer Service at 1 888 944 9400 or dialing 611 on Your U S Cellular handset or by...

Page 5: ...DENTAL SPECIAL ECONOMIC EXEMPLARY PUNITIVE OR CONSEQUENTIAL DAMAGES INCLUDING WITHOUT LIMITATION LOSS OF DATA LOSS OF REVENUE OR PROFITS DAMAGE TO PROPERTY OR LOSS OF USE IN NO EVENT SHALL U S CELLULAR S ITS AFFILIATES OR RETAILERS LIABILITY TO YOU OR ANY THIRD PARTY WITH RESPECT TO THE 4G LTE SIM CARD EXCEED THE COST OF REPLACING THE 4G LTE SIM CARD THIS LIMITED WARRANTY SHALL BE CONSTRUED UNDER ...

Page 6: ...ER OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS AND DISCLAIMERS MAY NOT APPLY TO YOU No agent employee dealer retailer representative or reseller is authorized to modify or extend the terms of this Limited Warranty Version No R1 0 Edition Time June 27 2014 Manual No 079584506679 ...

Page 7: ...on 11 Before You Begin 11 Installing your Router with Voice 11 Indicators 13 Connecting to your 4G LTE Router with Voice 15 Accessing the Internet 16 Connecting to Your Device 16 WPS Functionality 19 Voice Function 21 Making a Call 21 Answering a Call 22 Call Forwarding 22 ...

Page 8: ...8 Call Waiting 24 Three Way Calling 24 Emergency Call 25 Voicemail 25 Troubleshooting 26 ...

Page 9: ...9 Getting to Know Your Device Appearance ...

Page 10: ...enable disable the Wi Fi function Hold it for 3 seconds to activate the WPS Function When the WPS function is available press it to deactivate the WPS function Press it to enable disable the Wi Fi WPS function 5 Phone Standard RJ11 connector for the telephone 6 LAN Ethernet connector to computer 7 Power Socket Connector to the external power supply 8 Power Switch Turn your router on or off 9 Indic...

Page 11: ...r Insert the charger lead carefully with the plug arrow facing the bottom of the router Do not use excessive force to insert the plug Make sure the plug is facing the right way and lined up correctly Insert it gently Installing your Router with Voice 1 Slide the back cover and remove it ...

Page 12: ...tall the battery 3 Install the 4G LTE SIM Card IMPORTANT Your device only supports the 4G LTE SIM Card To avoid damaging the device please use the card that comes installed or included in the box of the router ...

Page 13: ...attery Green steady More than 50 discharging charger not present or fully charged Green blinking More than 50 charging charger present Yellow steady 20 50 discharging charger not present Yellow blinking 20 50 charging charger present Red steady Less than 20 discharging charger not present Red blinking Less than 20 Charging charger present Off Battery not present ...

Page 14: ...y Connected to CDMA 1x or EVDO Blinking Roaming Red steady No service limited service searching no 4G LTE SIM Card or other abnormal status Voice Signal Strength Green steady Strong 3 4 5 bars signal Yellow steady Weak 1 2 bars signal Blinking Roaming Red steady No service limited service searching NOTE The phone function needs network support ...

Page 15: ... with Voice Please refer to the following picture for connecting to your 4G LTE Router with Voice If you want to use the mobile network to connect to the Internet or use your land line phone you need to insert your 4G LTE SIM Card first ...

Page 16: ...ing operations are finished Your device is connected via a network cable or Wi Fi Your PC is configured Connecting to Your Device Via Wi Fi 1 Power on your device It will take 1 2 minutes to initialize 2 Use your Wi Fi application on the client to search for the available wireless networks ...

Page 17: ...17 3 Select the SSID of your device and then click Connect NOTE SSID is printed on the device label beneath the battery door 4 Input the password and then click Connect ...

Page 18: ...18 NOTE The password for the Wi Fi connection is on the label of your device located under the battery cover 5 The client will connect to your device ...

Page 19: ...puter will acquire network connection via 4G LTE Router with Voice and connect to the internet automatically WPS Functionality Your device supports WPS functionality You can use this function to connect the client to your device 1 Power on your device and enable the Wi Fi function on your device ...

Page 20: ...unction on your client to respond to this authentication process 4 Follow the system prompts on your client to finish the connection To access Web Portal Login to the Web Portal Configuration Page 1 Launch an Internet browser and enter http 192 168 1 1 or http uscc router in the address bar The login page appears ...

Page 21: ...ection password and security settings data usage etc For the details on how to configure the web portal please see the 4G LTE Router with Voice User Manual on the U S Cellular website at uscellular com Voice Function Making a Call To make a call 1 Pick up the handset 2 Key in the telephone number 3 You can either press the key on the telephone to send the call or wait 4 8 seconds for the call to b...

Page 22: ...an also answer the call by pressing the Hands free button Press the Hands free button again to end the call Call Forwarding With Call Forwarding you can forward the calls to another phone number Immediate Call Forwarding To enable Immediate Call Forwarding Pick up the handset and press 72 phone number Tip Enter the phone number where you want calls to be forwarded e g 721234567890 You will hear a ...

Page 23: ...1234567890 You will hear a confirmation tone Hang up your telephone or return the phone to its base To deactivate Busy Call Forwarding Pick up the handset and press 900 You will hear a confirmation tone Hang up your telephone or return the phone to its base No Answer Call Forwarding To enable No Answer Call Forwarding Pick up the handset and press 92 phone number Tip Enter the phone number where y...

Page 24: ...nt call on hold and take the new call You can press FLASH any time to switch back and forth between calls Press the Flash key lightly to switch back to the first call Press the Flash key again to switch between two calls Three Way Calling While on an existing call first press FLASH key then dial the second phone number when the second party answers press the Flash key again to complete the three w...

Page 25: ...ceiver and key in the emergency number wait for 3 seconds to send automatically Voicemail The new voicemail indicator will light up when there is a new voicemail Dial the voicemail number by the phone to listen to the voicemail following the guide prompt NOTE Before using the voicemail function please consult with your network provider to confirm that the voicemail feature has been activated The f...

Page 26: ... is a prompt phone alert announcement as soon as I lift the phone off the hook Make sure your 4G LTE SIM card is inserted correctly and the PIN number has been entered If the PIN number has been entered incorrectly then you will need to enter the PUK code when prompted The line is noisy distorted when I lift the phone off the hook Remove any electrical appliance that is too close to the phone or r...

Page 27: ... After dialing the last digit I hear silence When you have finished dialing you can press the key or wait 4 8 seconds to connect the call Cannot make or receive a call when surfing on the Internet If you are connected using the CDMA network then you cannot surf the net and make a phone call simultaneously Please disconnect the internet and wait 30 seconds to 1 minute before making a call ...

Page 28: ... to initialize Check your service indicator LED s The download or upload speeds are very slow The speed is dependent on signal strength Check your signal strength and network type Cannot visit the Web Portal configuration page Enter the correct address The default address is http 192 168 1 1 or http uscc router Only use one network adapter in your PC Do not use any proxy server ...

Page 29: ...e Press the WPS button to enable the Wi Fi WPS function Refresh the network list and select the correct SSID Check the IP address to make sure your client can obtain an IP address automatically in the Internet protocol TCP IP properties Type the correct network key Wi Fi password when you connect to the router ...

Page 30: ...ception Try to move the router to another location near the window About the pass word For the default password of the Web Portal configuration page and Wi Fi connection password please check the label on the router If you changed the password and forgot the new password you need to restore the router to the factory default settings ...

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