21
Replacement of a Product or Part
When the warranty service involves the replacement of a product or part, the replaced product or
part becomes Zoostorm's property and the replacement product or part becomes your property.
Only unaltered Zoostorm products and parts are eligible for replacement. The replacement product
or part provided by Zoostorm may not be new, but it will be in good working order and at least
functionally equivalent to the original product or part. The replacement product or part shall be
warranted for the balance of the period remaining on the original product.
Before we replace a product or part, you agree to:
1. Remove all features, parts, options, alterations, and attachments not under warranty service;
2. Ensure that the product or part is free of any legal obligations or restrictions that prevent its
replacement; and
3. Obtain authorisation from the owner to have us service a product or part if you do not own it.
Customer Additional Responsibilities
Where applicable, before service is provided, you agree to:
1. Follow the service request procedures that we specify;
2. Backup or secure all programs and data contained in the product;
3. Provide us with all system keys or passwords to perform the warranty service; and
4. Ensure that all information about identified or identifiable individuals ("Personal Data") is deleted
from the product or that, with respect to any Personal Data that you do not delete, you are in
compliance with all applicable laws.
Use of Personal Information
If you obtain service under this warranty, Zoostorm will store, use and process information about
you including name, phone numbers, address, and e-mail address. We will only use this
information to perform service under this warranty. We reserve the right to contact you after you
have obtained services under this warranty to inquire about your satisfaction regarding our
warranty service or to notify them about any product recalls or safety issues. We will only disclose
your information where we are required to by law.
What This Warranty Does Not Cover
• Loss of, or damage to, your data;
• Any software programs, that were not provided with the product by Zoostorm or installed
subsequently;
• Failure or damage resulting from misuse, accident, modification, unsuitable physical or operating
environment, natural disasters, power surges, or improper maintenance by you;
• Damage caused by a non-authorised warranty service provider;
• Shipping costs for non-eligible warranty repairs;
• Failure of, or damage caused by, any third party products, software, peripherals or components.
This warranty is voided by removal or alteration of identification labels on the product or its parts.
