20
Disposal and Recycling Information
Your TV box must be disposed of properly according to local laws and regulations.
This symbol on the product or in the instruction means that your electrical or electric
equipment should be disposed at the end of its life separately from your household waste.
There are separate collection systems for recycling in the EU; For more information, please contact
the local authority or your retailer where you have purchased the Product.
Zoostorm Standard Warranty
What this Warranty Covers
Zoostorm warrants that each hardware product that you purchase is free from defects in materials
and workmanship under normal use during the warranty period. The warranty period for the
product starts on the original date of delivery to the customer for a period of 12 months.
The duration of this warranty is then offered as a return to base service. Only the cost of the parts
and labour involved in servicing any eligible repairs under the return to base warranty are covered.
This warranty also includes a technical support service via telephone and e-mail for the full
duration of the warranty. This technical support service only provides support on your purchased
product and software supplied by Zoostorm on your purchased product.
How to Obtain Warranty Service
If the product does not function as warranted during the warranty period, you may obtain warranty
services by contacting Zoostorm directly on 0844 800 6183 or email
. The
warranty service is only available in the UK; therefore additional charges may apply for warranty
claims outside of the UK.
What We Will Do to Correct Problems
We will attempt to diagnose and resolve problems over the telephone or e-mail. We may direct you
to download and install designated software updates. Some problems can be resolved with a
replacement part that you can install yourself called a "Customer Replaceable Unit" or "CRU." If
so, we will ship the CRU to you for you to install.
If the problem cannot be resolved over the telephone or remotely, through your application of
software updates or the installation of a CRU by you, we will arrange for service of the product at
our UK repair centre.
If we determine that we are unable to repair the product, we will replace it with one that is at least
functionally equivalent.
If we determine that problems are as a result of customer misuse, improper maintenance,
accidents, modifications, unsuitable physical operating environments, power surges or natural
disasters, where possible we will offer to repair the product at a "fair" price to you.
We will carry out all repairs within a 10 working day timescale.
