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Zoom Cable Modem User’s Manual

Package Contents

In addition to this manual, check that your package includes the

following items. If you are missing anything, contact your dealer or

cable service provider.

•

Cable modem

•

Ethernet cable

•

Power adapter

•

Software on a CD-ROM

•

Vertical mounting stand.

Modem

Ethernet Cable

Power Adapter

Software CD-ROM

Vertical
Mounting Stand

Summary of Contents for 10/100BaseT

Page 1: ...U S E R S M A N U A L CableModem Zoom 10 100BaseT Ethernet ...

Page 2: ...2 CONFIGURING YOUR BROWSER 16 INTERNET EXPLORER 4 0 16 INTERNET EXPLORER 5 X OR LATER 17 NETSCAPE NAVIGATOR 18 AOL 18 3 USING YOUR CABLE MODEM 19 CONNECTING TO THE INTERNET 19 THE ZOOM CM MONITOR UTILITY 19 ENDING AN INTERNET SESSION 23 IF YOU LOSE POWER 23 REMOVING YOUR CABLE MODEM 23 APPENDIX A TROUBLESHOOTING 25 APPENDIX B WINDOWS 95 MACINTOSH AND LINUX USERS CONFIGURING YOUR NETWORK SETTINGS 2...

Page 3: ...ed a cable modem account with your cable company Important Installation Information The following information is located on the label on the bottom of your modem You will be asked to provide it when you call for installation Product Name Zoom CableModem Model __________ S N _____ _______ ____ _____ ______ Cable Modem MAC Address _________________ To connect your cable modem to the Ethernet port of...

Page 4: ...k that your package includes the following items If you are missing anything contact your dealer or cable service provider Cable modem Ethernet cable Power adapter Software on a CD ROM Vertical mounting stand Modem Ethernet Cable Power Adapter Software CD ROM Vertical Mounting Stand ...

Page 5: ...Network Interface Card NIC and install it before completing the cable modem setup Some cable operators offer the option of pro viding and installing the NIC card A power outlet A 75 ohm coaxial cable that will connect to the cable TV sys tem and that can reach to where you intend to place your cable modem Note Because there is great variety in the way cable is installed Zoom does not provide a coa...

Page 6: ...E STATUS READY Lit Power is on SYNC Blinking Fast Searching for data channel from the cable provider Blinking Slow Ranging synchronizing the signal for optimum performance and Registering signing on to the cable company s network Steady Lit The modem is synchronized to the cable system ACT Blinking Data activity is present on the cable The cable modem is communicating with the cable system It may ...

Page 7: ...panel Continue with Chapter 1 page 8 for installation instructions If you would like to use your cable modem with multiple comput ers you can do so by adding a hub router or gateway Zoom of fers gateway routers that work with your cable modem You will also have to contact your cable service provider ...

Page 8: ...w simple steps 1 Install any software required 2 Make the physical connections to your cable modem 3 Provide your cable provider with the proper MAC addresses if necessary Installing the Cable Modem Software Install your cable modem software first before connecting the modem hardware Follow these steps 1 Your computer should be on Insert the Zoom CD into your computer s CD ROM drive The CD will st...

Page 9: ...the main menu appears click Cable Modem Installa tion Wizard Be sure to read the Prepare to Install directions take action as needed and then click Continue 3 When the Choose Your Modem dialog box displays click Ethernet External Cable Modem ...

Page 10: ...commended resources click Continue to proceed If your computer does not have the recommended re sources click Details and follow the instructions to rectify the problem 5 The Setup Wizard continues the software installation process 6 When prompted click NO I will restart my computer later and then click Finish Be sure to remove the CD from your computer when you re done 7 Shut down your computer T...

Page 11: ... Tips If you are using the mounting stand and find that the modem is top heavy with the coaxial cable connection on top turn the modem over so that the coaxial cable connection is on the bottom Your service provider may advise you that a splitter amplifier and high pass filter are required The Troubleshooting ap pendix includes a diagram illustrating such a setup page 28 ...

Page 12: ...nd of the Ethernet cable into the Ethernet jack on the rear of the modem and the other into the Ethernet jack on your computer 2 If you have a wall outlet cable jack connect one end of the coaxial cable to it Connect the other end of the cable to the Cable connector on the back of the cable modem If you don t have a wall jack you should have a length of coaxial cable entering your house close to w...

Page 13: ...able Modem Monitor Select your computer s Ethernet NIC card from the drop down list and click Next 5 The following dialog box displays Click Restart System The modem starts an automated power up process that is de scribed on page 14 Note The Resource Checker User Manual and supplementary software are also installed on your computer during this installation procedure For removal instructions see pa...

Page 14: ...n the proper jacks on the cable modem and computer The PWR light must be on before the 10BT light will come on Note If you experience an outage with your cable TV service your cable data connection will most likely also be off If you are unable to connect to the Internet or if your browser notes that it is unable to find a selected URL check to ensure that you have cable TV service available If no...

Page 15: ...apter 3 page 19 to learn how to use your modem The exceptions are as follows Your Internet browser setting may need adjustment If you are unsure turn to Chapter 2 page 16 for advice If you are using Windows 95 or if you are a Macintosh or Li nux user your computer s network settings need to be config ured Turn to page 29 for instructions ...

Page 16: ...onfig ure some of the most common Internet browsers It is beyond the scope of this manual to give step by step instructions for all versions of all browsers so the instructions below cover only the major versions of the most common browsers If you are using another browser please consult the documentation that came with it Internet Explorer 4 0 1 Start Internet Explorer 2 Open the View menu and se...

Page 17: ...not access the Internet Explorer menu follow these steps Click Start Settings Control Panel Click the Internet Options icon and go to Step 3 2 2 2 2 Click the Tools menu and then Internet Options 3 3 3 3 In the Internet Properties dialog box click the Connections tab 4 4 4 4 On the Connections tab click the LAN Settings button ...

Page 18: ...r 1 1 1 1 On the desktop click the Netscape Navigator icon 2 2 2 2 From the Edit menu select Preferences 3 3 3 3 In the Preferences dialog box click the Advanced option and then click Proxies 4 4 4 4 Select the option that allows you to connect to the Internet directly AOL AOL 5 0 or higher has a cable modem option that configures your connection automatically ...

Page 19: ...r or another Internet application Note Your browser should be configured so that it connects via a LAN If you need help changing the way it connects turn to page 16 The Zoom CM Monitor Utility The Zoom CM Monitor Utility works with Windows 98 2000 Me XP computers It is automatically installed when you install the cable modem software The utility is intended for both end users and cable service pro...

Page 20: ... from the desktop click Start Pro grams Zoom Cable Modem Cable Modem Monitor Then double click the monitor icon in the system tray A dialog box similar to the one below displays The system tray icon and the Status and Activity buttons can be one of three colors indicating the modem s connection status Green The modem is online and synchronized Yellow The modem is in the process of connecting Red S...

Page 21: ...able modem models Port Type Ethernet Modem Status Online or Connecting Traffic Meter CM to PC The data rate expressed in bits second and the total amount of data expressed in bytes from the cable modem to the computer Traffic Meter PC to CM The data rate expressed in bits second and the total amount of data expressed in bytes from the computer to the cable modem Reset Meter Clicking this button cl...

Page 22: ...e frequency over which the cable modem transmits data to the service provider s head end TX Signal Level dBmV The cable modem s transmit power output level Firmware Version The cable modem s firmware ver sion number Registration Phase As the modem completes each stage of the registration process a checkmark appears in each box The Connecting Progress bar on the bottom of the dialog box tracks this...

Page 23: ...minated When the power is restored the cable mo dem must go through the full startup and connection process be fore you can connect to the Internet This process will be per formed automatically when the modem is powered up Note Your cable company may request that you always keep your cable modem on so that software maintenance can be performed at night Removing Your Cable Modem To remove your Zoom...

Page 24: ...ut down your computer and unplug the cable modem hardware Important Be sure to unplug the cable modem hardware before restarting your computer Note The Resource Checker User Manual and complementary software are also installed on your computer as part of the cable modem installation process When you perform the instructions above everything associated with your cable modem is removed ...

Page 25: ...his utility is intended to help technicians assist customers quickly and easily Note If your cable modem is not responding the first step should be to reset it This may take a few minutes but it is frequently the quickest and easiest solution IMPORTANT If your cable modem s Ethernet interface is plugged into one computer and you unplug it and plug it into another computer you must turn the modem o...

Page 26: ...t and up to date Problem The power to my cable modem goes on and off Solution Check that you are using the correct power supply the one packaged with your cable modem If the modem is plugged directly into a wall socket check that the connection is secure If the modem is plugged into a power strip try using a different plug on the power strip or plug the power strip into a different wall socket Doe...

Page 27: ... instructions on configuring net work settings Problem I receive the message Configure TCP IP Failure Error Solution Make sure that your Ethernet cable is plugged in Un plug your modem from the electrical outlet for several seconds and then plug it back in Be aware it will take time for the modem to re register itself and synchro nize itself with the cable system Problem I receive the message Cann...

Page 28: ...able enters your home or office Refer to the following diagram or contact your cable provider Cable Modem Computer TV 1 TV 2 2 1 Splitter 2 1 Splitter Cable Service Cable Ethernet or USB High Pass Amp Make sure there is no video amplifier on the same line with the cable modem A video amplifier prevents data from returning to the cable service provider s central office Note Sometimes when your cabl...

Page 29: ... Otherwise you will not be able to connect to the Internet Windows 98 2000 Me and XP automatically configure your network settings so you don t have to perform this additional task Windows 95 Ne Windows 95 Ne Windows 95 Ne Windows 95 Net t t twork Settings work Settings work Settings work Settings page 30 Macintosh Network Settings Macintosh Network Settings Macintosh Network Settings Macintosh Ne...

Page 30: ... Settings Control Panel and then double click the Network icon The Network dialog box displays Click the Configuration tab You will see a list of installed network components If you see a line that includes TCP IP skip to Step 5 If you don t see the line continue with Step 2 2 If you don t see TCP IP listed click the Add button to display the Select Network Component Type dialog box 3 Click to hig...

Page 31: ...click OK The Network dialog box from Step 1 displays There should now be an entry for TCP IP Click NO if you are asked to restart your computer Note Don t click OK yet 5 Click to highlight TCP IP and click Properties The TCP IP Properties dialog box displays Make sure you are at the IP Address tab and that Obtain an IP address automatically is selected ...

Page 32: ...LAN If you need to adjust your browser settings however turn to Chapter 2 page 16 for instructions Otherwise skip to Chapter 3 page 19 to learn how to get the most out of your modem Macintosh Network Settings Depending on your Mac OS the directions to configure your Macintosh s network settings will differ For OS X follow the in structions on page 35 Otherwise continue directly below For Mac OS 7 ...

Page 33: ...tions dialog box click Duplicate 4 4 4 4 The Duplicate Configuration dialog box appears Type a name such as Zoom Cable Modem and click OK 5 5 5 5 The Configurations dialog box appears again Highlight your new configuration in our example Zoom Cable Mo dem and click Make Active ...

Page 34: ...ose the TCP IP dialog box You will be asked if you want to save the changes Click Save This completes the installation of the modem Most likely your web browser is set so that the cable modem connects to the Inter net correctly it must connect via a LAN If you need to adjust your browser settings however turn to Chapter 2 page 16 for instructions Otherwise skip to Chapter 3 page 19 to learn how to...

Page 35: ...New Lo cation In the dialog box type a name of your choos ing such as Zoom Cable Modem and click OK 3 3 3 3 Under the Configure drop down tab choose Built in Ethernet or Ethernet 4 4 4 4 Make sure that the TCP IP tab is foremost and make sure that Using DHCP is highlighted in its Configure drop down list box Do not enter anything into the DHCP Client ID field 5 5 5 5 Click Save and close the Netwo...

Page 36: ... cards installed you will need to pick distinct Ethernet identifiers for each eth0 eth1 eth2 etc If you select an identifier other than eth0 for your cable modem use that identifier throughout For RedHat Edit or create etc sysconfig network scripts ifcfg eth0 so that it contains the following three lines DEVICE eth0 ONBOOT yes BOOTPROTO dhcp Your computer should now come up on the cable network No...

Page 37: ...aces iface eth0 inet dhcp Reboot with this command sbin shutdown r now Your computer should come up on the cable network This completes the installation of the modem Most likely your web browser is set so that the cable modem connects to the Inter net correctly it must connect via a LAN If you need to adjust your browser settings however turn to Chapter 2 page 16 for instructions Otherwise skip to...

Page 38: ... The 12 digit Adapter Address is your NIC card s MAC address Make a note of it in the table on page 1 For Windows 2000 XP From the desktop click Start All Programs Accessories Command Prompt Then type ipconfig all and press Enter Make a note of the 12 digit Adapter Address in the table on page 1 For Windows NT From the desktop click Start Run Programs MS DOS Prompt At the command prompt type ipcon...

Page 39: ...Find the 12 character Hardware Address E MAC address and make a note of it in the table on page 1 For Mac OS X 1 1 1 1 From the Dock choose System Preferences and then Net work The Network pane appears 2 2 2 2 Under the Configure drop down tab choose Built in Ethernet or Ethernet 3 3 3 3 Make sure that the TCP IP tab is foremost Find the 12 character Hardware Address E MAC address and note it in t...

Page 40: ...re of the following measures Reorient or relocate the receiving antenna Increase the separation between the equipment and receiver Connect the equipment into an outlet on a circuit different from that to which the receiver is connected Consult the dealer or an experienced radio TV technician for help Industry Canada Emissions Statement This Class B digital apparatus meets all requirements of the C...

Page 41: ... hardware will work properly in all environments and applications and makes no warranty or representa tion either expressed or implied with respect to the quality performance merchantability or fitness for a particular purpose of the software or docu mentation The manufacturer reserves the right to make changes to the hardware software and documentation without obligation to notify any person or o...

Page 42: ...1162 C 27012 2002 ...

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