ZSI-320 User Manual
Issue 03
Page 17 of 20
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Meyertech Limited
is a member of the CCTV User Group.
Support
Meyertech offer comprehensive levels of support during the product’s warranty period. Our support team will
be happy to help with any problem you may experience relating to the installation or operation of the ZSI-
320:
1. Telephone support (+44(0)161 628 8406 ) which is available during normal office hours 9AM – 5PM
Monday to Friday excluding Bank holidays. This support is free of charge.
2. Email support. Available 24 hours a day. Our normal response to emails is next working day. This
support is free of charge.
3. By Facsimile (+44(0)161 628 9811). Available 24 hours a day. Our normal response to facsimiles is
next working day. This support is free of charge.
4. Site visits. Subject to availability, our engineers are available to attend site to assess and help with
particular system problems firsthand. This service is chargeable. Please contact our Support
department on +44(0)161 628 8406 for further details and availability.
Meyertech offer Extended Support Contracts on all their software products. Please contact our Sales
department on 0161 628 8406 to discuss your requirements or visit our website
Maintenance
The ZSI-320 requires no Planned Preventive Maintenance periods (PPM’s) as it is mainly solid state in
design.
The ZSI-320 contains no serviceable parts and should be returned to our Service Centre in Scunthorpe for
repair or replacement under warranty. Any repairs, attempted repairs or replaced components not carried out
by the Meyertech Service Centre will void all Meyertech warranties and liabilities.
If your ZSI-320 has to be returned to our Service Centre please follow the returns procedure below,
otherwise delays may be incurred in returning or replacing the ZSI-320.
Returns Procedure
Prior to returning your ZSI-320.
1. Contact our Service Centre by phone on 01724 278833 or by email
for a
Goods Return Number.
2. The GRN will be logged by our staff along with the reported problem.
3. Pack the ZSI-320 into the original packing it was delivered in. Failure to do so means the unit may
incur further damage in transit, which Meyertech cannot be responsible for.
4. Organise delivery of the ZSI-320 back to our Service Centre in Scunthorpe. Use a reputable carrier,
as again Meyertech cannot accept liability for loss of goods in-transit.
5. On receiving the ZSI-320 our staff will, after initial examination advise of the course of action we
intend to take.
a. Repair the ZSI-320 under warranty. The ZSI-320 will be repaired and returned to you free of
charge.
b. Replace the ZSI-320 under warranty. The ZSI-320 will be repaired and returned to you free
of charge.
MEYERTECH LIMITED
