ZOLL AED PLUS Administrator’s Guide
23
Troubleshooting
The following table summarizes common error indications on the unit, and their associated corrective
action. Return the unit to ZOLL’s Technical Service Department if the unit is not working properly.
Table 5: Troubleshooting
Technical Problem
Recommended Action
Self test failed.
Initiate manual self test by pressing and holding the
ON/OFF Button for more than 5 seconds. Attempt
to repair the device by replacing the batteries or
electrodes. If unit fails test again, remove unit from
service and contact ZOLL Technical Service.
CHANGE BATTERIES
prompt.
Replace all batteries with new batteries at the same
time. Press the Battery Reset Button when
prompted.
Red “X” in status indicator window.
Initiate manual self test by pressing and holding the
ON/OFF Button for more than 5 seconds.
Check to see if cable is attached properly to unit or
replace the electrodes.
Cycle power on the ZOLL AED Plus unit by
turning the unit off, then on again.
Replace all batteries at the same time with new
batteries. Press the Battery Reset Button when
prompted.
If unit still does not operate correctly, remove unit
from service and contact ZOLL Technical Service.
Beeping noise when unit is off.
Remove unit from service and replace batteries.
Replace all batteries at the same time with new
batteries. Press the Battery Reset Button when
prompted.
If beeping continues, contact ZOLL Technical
Service.
PLUG IN CABLE
prompt.
Check cable connection between electrodes and
ZOLL AED Plus unit.
ANALYSIS HALTED
.
KEEP PATIENT
STILL
prompt
.
Excessive artifact detected during ECG analysis.
Patient must be motionless during ECG analysis.
Do not touch the patient during analysis. Keep the
patient still. If the rescuer is using the device in an
emergency vehicle, bring the vehicle to a halt
before performing ECG analysis.
RELEASE SHOCK BUTTON
prompt.
Release Shock Button, then press and hold Shock
Button until discharge occurs. If voice prompt
continues, contact ZOLL Technical Service.
