English
English
21
22
Message
What It Means
What To Do
•
m
or
c
was
pushed when applying
blood sample or control
solution .
1 . Retest using a new test strip . Do not touch the
m
or the
c
button while applying blood or
control solution to the test strip .
2 . If the error reappears, contact Customer Care .
Troubleshooting
What It Means
What To Do
1. The meter
does not
enter test
mode after
inserting a
test strip.
•
Test strip is inserted
upside down, or bottom
end in, or not fully
inserted into the meter
1 . Insert test strip print side up, top end in .
•
No battery is installed
•
Battery is installed
incorrectly
1 . Install battery with (+) facing up .
•
Dead battery
1 . Replace battery . Reset date and time, if
necessary .
2 . If meter still does
not
enter test mode,
contact Customer Care .
•
Defective test strip or
meter
•
Blood or foreign objects
put in the test strip port
1 . Contact Customer Care .
Contact Customer Care at 1-888-963-8471
