8
© Copyright 2016 Zoeller
®
Co. All rights reserved.
Troubleshooting Guide
CONDITION
POSSIBLE CAUSE
REMEDY
A
PUMP WILL NOT START OR RUN.
Low voltage, blown fuse open circuit.
Have a qualified electrician check fuse and circuit.
Impeller bound.
Replace fuse.
Blown pump fuse.
Defective Switch
Contact factory.
Motor or wiring shorted.
B
PUMP STARTS TOO SOON.
Float “ON” point is adjusted too low.
Refer to STEP 2.
C
PUMP WILL NOT SHUT OFF.
Float is obstructed.
I
nspect float operation and correct problem.
Float “Off” point adjusted too low.
Adjust “Off” point. Refer to
STEP 2.
Faulty float switch.
Contact factory.
D
PUMP OPERATES BUT DELIVERS LITTLE
OR NO WATER.
Debris around intake.
Clean area around intake.
Blockage in discharge pipe.
Remove pipe and flush out debris.
Low voltage.
Check condition of battery. Replace as necessary or
recharge.
Blown fuse, open circuit.
Have a qualified electrician check circuit.
Incorrect float adjustment
Refer to STEP 2 for proper installation.
Pump is air locked.
Drill ¼” hole in discharge pipe below waterline.
Vertical lift too high.
Change discharge piping or contact tech. service.
Base plate is “loose” or corroded.
Remove pump from pit and tighten as necessary.
Pump runs in reverse.
Make certain that the red(+) lead and black(-) leads go to
the appropriate battery terminals.
Damaged Impeller.
Contact factory.
E
RED LIGHT ON CHARGER IS OUT.
Power outage.
Normal condition Red light will be illuminated once line
power is restored.
AC line fuse blown.
Have a qualified electrician replace with new fuse on the
circuit board.
Defective controller or light burned out.
Contact factory.
No AC power, battery less than 5V.
Battery has depleted below 5V due to prolonged operation
without AC power. Call for service or replace battery.
F
RED LIGHT FLASHING.
The charger fan may be defective.
Have a qualified electrician inspect the charger.
G
GREEN & YELLOW LIGHTS FLASH
INTERMITTENTLY.
Positive & Negative battery leads are
reversed.
Make certain that the positive (red) & negative (black) leads
go to the proper battery terminals.
Battery maintenance required.
Check water lever of battery, refill as necessary (Do not
overfill).
Defective battery. Replace as necessary.
Battery has a “Dead Short”.
Replace battery. Battery has aged beyond its ability to
chemically store electricity.
Loose battery connections.
Tighten red and black battery leads.
Corroded battery terminals.
Clean terminal as necessary. Apply grease to terminals to
prevent future corrosion problems.
H
YELLOW LIGHT IS OUT.
Battery voltage hasd dropped below 8V.
Battery depleted below 8V due to normal operation. Will
be illuminated once AC power is restored and battery is
charged.
Battery may be defective.
Replace battery.
Light may be defective.
Contact factory.
I
GREEN LIGHT IS OUT
Battery voltage has dropped below 12V.
Battery depleted below 12V due to normal operation. Will
be illuminated once AC power is restored and battery is
charged.
Light may be defective.
Contact factory.
J
RED, GREEN & YELLOW LIGHTS FLASH
IN SEQUENCE.
Lights flash for approximately for 4
seconds.
Normal condition. The lights indicate that the system is
properly installed.
K
CONSTANTLY ADDING DISTILLED WATER
TO BATTERY.
Defective battery.
Have battery inspected. The charger will overcharge a
battery with a defective cell.
Defective controller.
Contact factory.
L
ROTTEN EGG SMELL IN BASEMENT.
Charger is overcharging battery.
Have battery inspected. The charger will overcharge a
battery with a defective cell.
