12
❹ Troubleshooting
• Before you contact your reseller, please carry out these few simple checks using the following
tables if a problem occurs.
• If the problem continues contact your reseller.
•
: Actions reserved for a qualified technician
4.1 I Device behaviour
The device does
not start heating
straight away
•
On start-up, the device remains "paused" for 30 seconds before it starts operating.
•
When the setpoint temperature is reached, the heat pump stops heating: the water temperature
is higher than or equal to the setpoint temperature.
•
When the water flow rate is zero or is not enough, the heat pump stops: check that the water
is circulating correctly in the heat pump (see § “2.5 I Presentation of the menu”) and that the
hydraulic connections are correct.
•
The heat pump stops when the outdoor temperature falls below -12 °C.
•
It may be that the heat pump has detected an operating fault (see § “4.2 I Error code display”).
•
If you have checked these points and the problem persists: contact your reseller.
The device is
draining water
•
Often called condensation. This water is the moisture contained in the air which condenses
on contact with certain cold mechanisms in the heat pump, especially on the evaporator. The
more damp the air, the more condensation your heat pump will produce (your device may
drain several litres of water per day). This water is retrieved by the base of the heat pump and
drained through the holes.
•
To check that the water is not coming from a leak in the pool circuit on the heat pump, shut
down the heat pump and run the filtration pump for the water to circulate in the heat pump. If
the water continues to flow through the condensation drains, there is a water leak in the heat
pump; contact your reseller.
The evaporator is
iced over
•
Your heat pump will soon switch to its defrost cycle to melt the ice.
•
If your heat pump cannot manage to deice its evaporator, it will stop itself; this means that the
outdoor temperature is too low (below -12 °C).
The device is
"smoking"
•
This may occur when it is in a defrost cycle and the water is converted to gas.
•
If your heat pump is not in its defrost cycle, this is not normal. Switch off and disconnect the
heat pump immediately and contact your reseller.
The device is not
working
•
If there is no display, check the supply voltage and the F1 fuse.
•
When the setpoint temperature is reached, the heat pump stops heating: the water temperature
is higher than or equal to the setpoint temperature.
•
When the water flow rate is zero or is not enough, the heat pump stops: check that the water
is circulating correctly in the heat pump (see § “2.5 I Presentation of the menu”).
•
The heat pump stops when the outdoor temperature falls below -12 °C.
•
It may be that the heat pump has detected an operating fault (see § “4.2 I Error code display”).
•
The device is in an empty time range. Deactivate the "time range" mode to launch manual
operation or modify the time range programming.
The device is
working but
the water
temperature does
not increase
•
The operating mode is not powerful enough (device in "Eco Silence" or "Smart" mode). Switch
to "Boost" mode and set the filtration to 24/24 manual while the temperature rises.
•
It may be that the heat pump has detected an operating fault (see § “4.2 I Error code display”).
•
Check that the automatic filling valve is not stuck in open position; this will keep supplying cold
water into the pool and will prevent the temperature from rising.
•
There is too much heat loss as the air is cool. Install a heat insulated cover on your pool.
•
The heat pump is unable to capture enough calories as its evaporator is clogged with dirt. Clean
it to restore its performances (see § “3.2 I Maintenance”).
•
Check that the external environment is not hindering the heat pump (see § “❶ Installation”).
•
Check that the heat pump is the right size for this pool and its environment.
The ventilator is
running but the
compressor stops
from time to time
with no error
message
•
If the outdoor temperature is low, the heat pump will perform defrost cycles.
•
The heat pump is unable to capture enough calories as its evaporator is clogged with dirt. Clean
it to restore its performances (see § “3.2 I Maintenance”).
The device trips
the circuit breaker
•
Check that the circuit breaker is correctly dimensioned and that the cable section used is
the right one (see § “5.2 I Technical specifications”).
•
The supply voltage is too low; contact your electricity supplier.
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