WARRANTY
Failure to secure certified warranty service per these terms will result in a forfeiture of the
remaining warranty. Out-of-pocket payments will not be reimbursed unless prior approval
is received from ZLINE and/or ZLINE-certified service contract partners. Unapproved out-
of-pocket payments for service will not be reimbursed. All warranty procedures must be
followed to maintain warranty coverage.
If a product qualifies within the service window provided under these warranty terms, and
ZLINE is unable to repair the product or a defective part of the product after a reasonable
number of attempts, ZLINE reserves the right to offer to replace the defective part or the
product or provide the original purchaser a full refund of the purchase price of the product
(not including installation, removal, or other charges that were not included in the original
purchase price).
The original purchaser of the product must provide the original proof of purchase, including
the purchase date, when filing a claim to obtain replacement parts, service, or refunds.
Additionally, the original purchaser of the product must provide the serial number of the
product when filing a claim to obtain replacement parts, service, or refunds.
This warranty shall not apply to any ZLINE product in which the original factory serial
number has been removed, altered, or cannot be readily determined for any reason. Further,
ZLINE is not responsible for damage resulting from, but not limited to: shipment, delivery, or
improper installation; negligence or improper maintenance, misuse, or abuse of the product;
unauthorized alteration, modification, or tampering with the product; accident, fire, floods,
pest infestations, pandemics, natural disasters, or any other unpreventable or unexplained
acts of nature, commonly referred to as “acts of God”; flare-up fires or damages caused
by improper electric supply, electrical line current, voltage, or power surges; and service
to correct installation not in accordance with the instructions contained in ZLINE’s product
manuals and/or with local government codes.
In the event service is dispatched, and it is discovered that the reported issue is not
covered under warranty based on the disclaimers above, the customer will be responsible
for all service fees. Failure to pay these fees will result in the forfeiture of remaining
warranty coverage.