ZK-D1065/2180 User Manual
Copyright©2021 ZKTECO CO., LTD. All rights reserved.
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Troubleshooting
What to do if the Sensor could not count?
a)
Check whether the probe cables are connected firmly with the door panels.
b)
Check whether there is any infrared interference beside the device, such as
infrared surveillance system, infrared remote control, outdoor sunlight, etc.
c)
If both a and b are OK, replace the infrared sensor.
What to do if the detector gives a false alarm?
a)
If the device gives false alarms frequently after installation, perform the
following steps:
•
Firstly, check the installation environment. Make sure there are no movable
or stationary large metal objects around 1.5 meters from the detector. If
there is any metal object, try to place the device away from the large metal
objects.
•
Make sure that the installation location is stable and free from physical
movements.
b)
If the false alarm is not caused by the environment, reduce the sensitivity level
of all zones.
c)
Change the frequency.
d)
Change the installation location.
