TS2000 Pro Series Tripod Turnstile
User Manual
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Copyright©2021 ZKTECO CO., LTD. All rights reserved.
6
Troubleshooting
Symptom
Troubleshooting
The indicator is not lighted
when the equipment is
powered on.
It may be caused by the power supply or circuit.
Check whether the connection cable and power cable between are
damaged, or the wiring is loose.
The arms of the tripod turnstile
cannot be lifted manually after
the equipment is powered on.
It may be caused by the problem of relative components or drop-arm
solenoid.
Check whether the drop-arm solenoid is operating, and check the work
status of the solenoid, as shown in Figure 5-2.
The tripod turnstile does not
open after authentication.
It may be caused by lack of permission or a circuit problem.
1. Check whether the user has the permission to open the turnstile.
2. Use a multimeter to check whether the NO and COM ports of the
access control system has a relay signal output.
3. Short-circuit the ports "K1, GND" and "K2, GND", if the turnstile is
successfully opened, it would be the problem of controller. In this
case, please refer to
Attachment 2 Connection Diagram of Control
Board and Access Control Panel
to check the cable connection of the
controller.
The turnstile allows people
continue passing one-way side
during the use.
1. Check the Turnstile-opening Solenoid.
2. Check the access controller ‘Lock driving duration’, whether set to 1s.
3. Check whether the Turnstile-opening solenoid is operating and check
whether the Turnstile-opening solenoid is stuck, as shown in Figure 5-
2.
Attachment 1 Default Factory Settings
No.
Function
Default
1
Lock Driving Duration
5s
2
Door Sensor
None
3
Verification Interval
1s
4
Controller Communication
TCP/IP: 192.168.1.201
5
Turnstile Opening Duration
5s
6
Passing Direction Indicator Passing is allowed in both directions
7
Continue Passing Function
Disabled
8
Alarm Function
Disabled
Note:
The Lock Driving Duration is default 5 seconds, please set to 1 second. Forbidden using an
electrically charged objects to connect to any one port of Opening Signal Input, otherwise will damage the
control board.
