18
EN
TROUBLESHOOTING
CAUTION!
Opening the housing of the device without a prior contact with a manufacturer’s service voids the warranty. If you suspect a failure that requires
the housing to be opened, contact manufacturer’s service.
Opis błędu
Możliwe przyczyny
Rozwiązanie problemu
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Safety key issue
The safety key is not connected.
Connect the safety key correctly.
The computer is damaged.
Contact manufacturer's service.
E01
The computer does
not work
The computer is incorrectly connected.
Verify the connection of computer cables.
The signal cable is broken or insulation is worn
Verify plug connections. If it is correct and the problem
persists, contact the customer service of the
manufacturer’s service.
The computer is damaged
Contact the manufacturer’s service.
The connection between the control board and the
computer is blocked
Contact the manufacturer’s service.
E02
The motor does not
operate
Incorrect supply voltage
Make sure the voltage is correct. If the problem persists,
contact the customer service of the manufacturer’s
service.
Incorrect connection of the motor cable
Disconnect the cable and connect it again. If the problem
persists, contact manufacturer’s service.
The controller is damaged
Contact the manufacturer’s service.
E03
The computer failed to
detect speed sensor
signal for 15 seconds
Sensor connection incorrect
Contact the manufacturer’s service.
Sensor plug connection incorrect
Verify plug connections. If it is correct and the problem
persists, contact manufacturer’s service.
Sensor failure
Contact manufacturer’s service.
E04
Communication error
Incorrect connection or damage to the wires.
Contact manufacturer’s service.
E05
Overload error
Motor failure
Make sure the motor has not burnt out. If not, disconnect
the treadmill from the mains and reconnect it. If the
problem persists, contact manufacturer’s service.
Too low rated current in the controller.
Replace the controller. Contact the manufacturer’s
service.
Current exceeds the rated value
Make sure the weight of the user does not exceed the
maximum value for the device.
E06
Explosion-Proof
Protection. Incorrect
power supply
Supply voltage too low
Connect the device to the correct voltage.
Short circuit
Contact manufacturer’s service.
E07
Nothing is displayed
The safety key is out
Insert the safety key.
E08
EEPROM driver error
The driver is broken.
Contact manufacturer’s service.
E09
The controller is in an
inclined position
The device is not placed on a flat surface.
Move device to flat, stable surface, then restart.
E10
Transient current
protection
Incorrect installation of the driver.
Contact manufacturer’s service.
Incorrectly mounted engine.
Contact manufacturer’s service.
The transmission part of the treadmill is blocked.
Contact manufacturer’s service.
E11
Voltage is too high
Check if the AC power is above 270 VAT or it is unstable. If so, stop using the treadmill and report it malfunction.
E13
Communication error
between the meter
and the controller. The
counter is not
receiving a signal from
the drive.
Damaged wires between the meter and the
controller.
Contact manufacturer’s service.
Incorrectly connected socket.
Contact manufacturer’s service.
E14
Voltage is too low
Check if the AC power is lower than 160VAC or it is
unstable. If so, please stop using the product and report
malfunction.
The device does not
work
No power
Connect the device to a power source.
The safety key is out
Insert the safety key.
Short circuit
Contact manufacturer’s service.
The ON/OFF switch is not on
Turn the device on.
The running belt does
not move smoothly
The running belt is not lubricated enough
Lubricate the running belt as per the manual.
The running belt is too tense
Adjust and centre the running belt as per the manual.
The running belt is
skewed
The running belt is too loose
Adjust and centre the running belt as per the manual.
The drive belt is too loose
Contact the manufacturer’s service.