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UC5e OM Rev2-1 July 2004
Q:
The image I am getting is larger than it should be and has fine hori-
zontal lines running through it?
A:
It is possible that you have entered a page size greater than the maxi-
mum image area of the Digital Duplicator connected to the UC5E.
Check the maximum page size of your Digital Duplicator and the page
size entered in the UC5E. Also check that you have used the correct
multiplication factor for your page measurements. (see FAQ above)
Q:
When I define a custom page size the image I get is printed trans-
verse (across) the drum.
A:
The “width” value in the page setup refers to the size of the leading
edge of the page. The leading edge is the edge that feeds into the
Digital Duplicator. The “length” value refers to the size of the side
of the page. By entering a “width” value greater than the “length”
value the image will be positioned transverse on the drum. This means
that the operator will need to use the longest edge of the sheet as the
leading edge.
Q:
Missing Tabs in the Printer Properties dialogue box.
A:
There are two possible causes for this problem:-
1. Corrupt UC5E driver installation
2. Corrupt Windows Operating System file(s)
First try resolving the problem by reinstalling the UC5E drivers. If
this does not solve the problem then you will need to reinstall the
Windows Operating System.
WHY?
A:
Certain printer installations can overwrite or modify some of the Win-
dows Operating System files used by the UC5E drivers. As a result
some of the dialogue boxes go missing. By restoring the Operating
System files back to the original version the Dialogue Boxes reappear
and work as normal.
