21
TROUBLESHOOTING GUIDE
WARNING: Only perform any maintenance work when the heater is cold and the power is off
and heater is unplugged.
Problem
Reason
Solution
Slow or smoky start-up
Burn pot liner is dirty.
Dirty exhaust and/or flue
system.
Wet or poor quality fuel
Clean burn pot liner. Ensure there are
no clinkers in the burn pot liner.
Check for ash build up in the heater.
Replace fuel.
The blower doesn’t work
after pressing the On/Off
button.
No power to heater or
the control panel.
Check the power.
Orange and lazy fire,
pellets piling up or
carbon on the glass.
Lack of air intake for
burning.
Clear any blockages in burn pot and
burn pot liner.
Check the door glass seal for leaks.
Check if air intake pipe and/or flue pipe
are blocked. Clean if necessary.
The fire has gone out
and heater has shut
down.
The hopper is empty.
No fuel feed.
Add fuel to the hopper.
Allow the heater to cool for at least 30
minutes then re-start.
Not enough heat output. Bad quality fuel
Blower speed is too high.
Heat exchange tubes are
dirty.
Use the recommended pellets.
Turn down the convection blower speed.
Clean the heat exchange tubes.
Ash and smoke are
coming out of the heater.
Leak between the
connection of the
convection motor and
flue pipe.
The cleaning method is
incorrect.
Heater not drawing
properly
Check all connections for leaks and seal
with silicone if necessary.
Clean the dust in the heater with brush.
Please consult the dealer.
Summary of Contents for KOMFORT
Page 6: ...6 INSTALLATION GENERAL NOTES...
Page 24: ...24 ELECTRICAL DIAGRAM...
