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21 

TROUBLESHOOTING GUIDE 

WARNING: Only perform any maintenance work when the heater is cold and the power is off 

and heater is unplugged. 

Problem 

Reason 

Solution 

Slow or smoky start-up 

Burn pot liner is dirty. 

 

Dirty exhaust and/or flue 

system. 

Wet or poor quality fuel 

Clean burn pot liner. Ensure there are 

no clinkers in the burn pot liner. 

Check for ash build up in the heater. 

 

Replace fuel. 

The blower doesn’t work 

after pressing the On/Off 

button.   

No power to heater or 

the control panel. 

Check the power. 

Orange and lazy fire, 

pellets piling up or 

carbon on the glass. 

Lack of air intake for 

burning.   

Clear any blockages in burn pot and 

burn pot liner. 

Check the door glass seal for leaks.   

Check if air intake pipe and/or flue pipe 

are blocked. Clean if necessary. 

The fire has gone out 

and heater has shut 

down.   

The hopper is empty. 

No fuel feed. 

Add fuel to the hopper. 

Allow the heater to cool for at least 30 

minutes then re-start. 

Not enough heat output.    Bad quality fuel 

Blower speed is too high. 

Heat exchange tubes are 

dirty. 

Use the recommended pellets. 

Turn down the convection blower speed. 

Clean the heat exchange tubes. 

Ash and smoke are 

coming out of the heater. 

Leak between the 

connection of the 

convection motor and 

flue pipe.   

The cleaning method is 

incorrect. 

Heater not drawing 

properly 

Check all connections for leaks and seal 

with silicone if necessary. 

 

 

Clean the dust in the heater with brush. 

 

Please consult the dealer. 

 

Summary of Contents for FLAMME

Page 1: ... THIS ENTIRE MANUAL BEFORE INSTALLATION AND USE OF THIS PELLET HEATER FAILURE TO FOLLOW THESE INSTRUCTIONS COULD RESULT IN PROPERTY DAMAGE KEEP THESE INSTRUCTIONS FOR FUTURE REFERENCE WARNING DO NOT OPERATE UNIT WITH HOPPER OPEN LID MUST BE SHUT AND TIGHTLY SECURED DO NOT OPERATE WITH DOOR OPEN OWNER S MANUAL FOR ALL ...

Page 2: ...mation with regards to your local building codes and installation restrictions 3 Be sure to maintain the structural integrity of the home when passing a vent through walls ceilings or roofs 4 The heater s exhaust system works with negative combustion chamber pressure and a slightly positive chimney pressure It is very important to ensure that the exhaust system is sealed and airtight If you have a...

Page 3: ...heater is operated under incorrect conditions such as an extremely rich burn black tipped lazy orange flames Do not operate the heater if the flame becomes dark or sooty or if the burn pot overfills with pellets Turn the heater off and clean the heater following the maintenance instructions if necessary and then re start the heater 10 The ash drawer and viewing door must be locked securely for pro...

Page 4: ... the exhaust vent joint connections with high temperature silicone sealant 20 Maintain proper ventilation It is important that adequate oxygen be supplied to the fire for the combustion process Modern houses are often so well insulated that it may become necessary to open a window slightly or install an outside air vent to provide sufficient combustion air 21 HEATER WILL BE HOT WHILE IN OPERATION ...

Page 5: ...e material for a freestanding heaters or 75 mm of non combustible material for an inbuilt heater It is not recommended that you make your own hearth The hearth and heater assembly must be placed on a firm and level surface FLUE INSTALLATION The correct flue system is critical to the performance of your pellet heater It must either be tested with the heater or be a default flue kit CAUTION MIXING O...

Page 6: ...6 INSTALLATION GENERAL NOTES ...

Page 7: ... location for your heater with great care Do not place your heater in areas of high traffic near furniture or draperies Check that the intended location will not interfere with ceiling joists rafters valleys and ridges Be sure to maintain the structural integrity of your home when passing a vent through walls ceilings or roofs FLOOR PROTECTION It is necessary to ensure that the heater is positione...

Page 8: ...er be installed the proper distance from combustible surfaces like wood gyprock and curtains The diagrams below show both parallel and corner installations Failure to maintain these minimum distances may result in a fire for which your insurer may refuse to cover Komfort Flamme ...

Page 9: ...LY ASSEMBLY There is a small amount of assembly required for the Flamme Inbuilt model BAFFLE ASSEMBLY Ensure the baffle is installed in the firebox It is located at the top of the firebox and locates on the two lugs inside the firebox ...

Page 10: ...ater must be installed by a certified installer CAVITY DIMENSIONS Locate the timber frame around the heater You will need to adhere to the clearance dimensions below The timber frame shown below is an example only Ventilation to the enclosure is required for air flow into the enclosure Air vents can be placed on the side of the enclosure or on the front The diagram shows the air vents on the side ...

Page 11: ...inimum 1022 mm wide by 1155 mm deep The floor protector should consist of no less than 75 mm thick cement fibre sheet CLEARANCES Please refer to the diagram below for mantelpiece installation clearances and floor protector dimensions The mantelpiece installation clearances are to combustible materials and are a minimum unless otherwise specified Please note the mantle upright should be no thicker ...

Page 12: ... may allow longer intervals between cleaning CLINKERS Clinkers are formed when dirt ash or impurities in the fuels are heated to an extremely high temperature and become glass like These solid clumps are referred to as clinkers The type of fuel you burn can affect the occurrence of clinkers Any fuel even approved types may tend to form clinkers Check the burn pot liner daily to ensure that the hol...

Page 13: ... AND DOWN BUTTONS 8 CANCEL BUTTON If you press the Cancel button while the heater is running it will bring up the Weekly program for that particular day 9 SET BUTTON Holding down the Set button for 3 seconds will bring up the Set Data menu This menu allows you to view and adjust settings for your heater including the following current date and time the Weekly mode programmer temperature units view...

Page 14: ...combustion gases from the firebox iii AUGER The auger is located in the hopper It is shaped like a corkscrew and pulls pellets from the hopper and drops them into the burn pot iv CONVECTION BLOWER The convection blower pushes heated air through the heat exchange system into the room v VACUUM SWITCH This switch turns on the feed system when vacuum is present in the firebox vi HOPPER SWITCH This swi...

Page 15: ...ss the Set button once to select the Set Clock option then press the Set button again to start adjusting the time and date 3 Use the Up and Down buttons to adjust and press the Set button to move to the next field 4 Once the last field has been entered press the Set button twice and press the Cancel button to exit ...

Page 16: ...it will not start till the programmed time period is reached 3 Ignition Stage During the ignition stage the igniter will turn on and start to heat the air in the burn pot The combustion blower will start and the vacuum switch will turn on After a couple of minutes the auger will start feeding pellets into the burn pot The duration of the ignition cycle will depend on the type and quality of the fu...

Page 17: ...ppear in the Additional Control Display Area if you do so HOW TO SET THE PROGRAM FOR WEEKLY MODE The Weekly program can only be set when the heater isn t running 1 Hold down the Set button for 3 seconds to bring up the Set Data menu 2 Press the Down button till you reach the Set Weekly option Press the Set button once to select The days scroll through from Sunday through to Monday You can enter up...

Page 18: ...of hand protection NEVER place your hand near the auger while the heater is operating POWER OUTAGE In the event of a power outage the heater will need to be restarted IMPORTANT Do NOT open the hopper lid or the heater door during a power outage Open the closest outside door and any windows to eliminate the home s natural draft Wait for power to be restored and then press the On button to re start ...

Page 19: ...that may have collected on the heat exchanger tubes 3 Ash Drawer Shut the unit down and allow it to cool down completely and then remove the ashes from the ash drawer with a metal scoop IMPORTANT If you see smoke coming out of your unit into the room and the power has not failed DO NOT OPEN THE HOPPER OR DOOR TO YOUR UNIT Remain calm Immediately press the OFF button open the nearest outside door a...

Page 20: ...wdriver or similar instrument ROUTINE MAINTENANCE SCHEDULE Prior to burn season Inspect the heater including the ash drawer burn pot and hopper and ensure they are clear of any foreign materials Inspect and clean the exhaust vent and flue system if necessary Daily or whenever using the heater Before each burn check the burn pot for clinkers and clean if necessary Weekly Remove any ash from the gra...

Page 21: ...ckages in burn pot and burn pot liner Check the door glass seal for leaks Check if air intake pipe and or flue pipe are blocked Clean if necessary The fire has gone out and heater has shut down The hopper is empty No fuel feed Add fuel to the hopper Allow the heater to cool for at least 30 minutes then re start Not enough heat output Bad quality fuel Blower speed is too high Heat exchange tubes ar...

Page 22: ...del Komfort Heat Output kW h 6 Fuel Consumption kg h 1 5 Heating Area m 80 Voltage V 240 Frequency Hz 50 Hopper Kg 20 Venting Pipe Diameter mm 80 Air Input Pipe Diameter mm 50 Unit Dimensions width x depth x height mm 463 x 617 x 868 FLAMME ...

Page 23: ... depth x height mm 599 x 627 x 883 FLAMME INBUILT Model Flamme Inbuilt Heat Output kW 8 Fuel Consumption kg h 1 5 Heating Area m 90 Voltage V 240 Frequency Hz 50 Hopper kg 24 Venting Pipe Diameter mm 80 Air input Pipe Diameter mm 50 Unit Size Fascia width x depth x height mm 1021 x 35 x 822 Unit Size cabinet front width x depth x height mm 557 x 338 x634 Unit Size cabinet rear width x depth x heig...

Page 24: ...24 ELECTRICAL DIAGRAM ...

Page 25: ...ranty covers all parts found to be defective in workmanship and or materials during the warranty period The total liability in respect of a claim by a consumer under the CCA for a minor problem as defined in the CCA with a product is limited at our option to providing the consumer with a refund replacement product or repairing the product 4 For major failures as the term is defined in the CCA you ...

Page 26: ... the product not performed by us damage or defects due to unusual or non recommended use or damage or loss caused by any factors beyond our control Subject to the above paragraphs all express or implied representations conditions statutory guarantees warranties and provisions whether based on statute common law or otherwise relating to this warranty that are not contained in it are excluded to the...

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