TO OBTAIN SERVICE UNDER WARRANTY OR FOR ANY SERVICE RELATED QUESTIONS:
United States Customers please call: 1-888-880-8368 or contact us at: zephyronline.com/contact
Canada Customers please call: 1-800-361-0799 or Email: [email protected]
Limited Warranty
Zephyr Ventilation, LLC (referred to herein as “we” or “us”) warrants to the original consumer purchaser (referred
to herein as “you” or “your”) of Zephyr products (the “Products”) that such Products will be free from defects in
materials or workmanship as follows:
Two Year Limited Warranty for Parts:
For two years from the date of your original purchase of the Products,
we will provide, free of charge, Products or parts (including LED light bulbs, if applicable) to replace those that
failed due to manufacturing defects subject to the exclusions and limitations below. We may choose, in our sole
discretion, to repair or replace parts before we elect to replace the Products.
One Year Limited Warranty for Labor:
For one year from the date of your original purchase of the Products, we
will provide, free of charge, the labor cost associated with repairing the Products or parts to replace those that
failed due to manufacturing defects subject to the exclusions and limitations below. After the first year from the
date of your original purchase, you are responsible for all labor costs associated with this warranty.
Warranty Exclusions:
This warranty covers only repair or replacement, at our option, of defective Products or parts
and does not cover any other costs related to the Products including but not limited to: (a) normal maintenance
and service required for the Products and consumable parts such as fluorescent, incandescent or halogen light
bulbs, mesh and charcoal filters and fuses; (b) any Products or parts which have been subject to freight damage,
misuse, negligence, accident, faulty installation or installation contrary to recommended installation instructions,
improper maintenance or repair (other than by us); (c) commercial or government use of the Products or use
otherwise inconsistent with its intended purpose; (d) natural wear of the finish of the Products or wear caused
by improper maintenance, use of corrosive and abrasive cleaning products, pads, and oven cleaner products; (e)
chips, dents or cracks caused by abuse or misuse of the Products; (f) service trips to your home to teach you
how to use the Products; (g) damage to the Products caused by accident, fire, floods, acts of God; or (h) Custom
installations or alterations that impact serviceability of the Products. If you are outside our service area, additional
charges may apply for shipping costs for warranty repair at our designated service locations and for the travel cost
to have a service technician come to your home to repair, remove or reinstall the Products. After the first year
from the date of your original purchase, you are also responsible for all labor costs associated with this warranty.
All Products must be installed by a qualified professional installer to be eligible for warranty repairs or service.
Limitations of Warranty. OUR OBLIGATION TO REPAIR OR REPLACE, AT OUR OPTION, SHALL BE YOUR SOLE
AND EXCLUSIVE REMEDY UNDER THIS WARRANTY. WE SHALL NOT BE LIABLE FOR INCIDENTAL, CONSEQUEN-
TIAL OR SPECIAL DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE
PRODUCTS. THE EXPRESS WARRANTIES IN THE PRECEDING SECTION ARE EXCLUSIVE AND IN LIEU OF ALL
OTHER EXPRESS WARRANTIES. WE HEREBY DISCLAIM AND EXCLUDE ALL OTHER EXPRESS WARRANTIES FOR
THE PRODUCTS, AND DISCLAIM AND EXCLUDE ALL WARRANTIES IMPLIED BY LAW, INCLUDING THOSE OF
MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
Some states or provinces do not allow limitations on the duration of an implied warranty or the exclusion or
limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.
To the extent that applicable law prohibits the exclusion of implied warranties, the duration of any applicable
implied warranty is limited to the same two-year and one-year periods described above if permitted by applicable
law. Any oral or written description of the Products is for the sole purpose of identifying the Products and shall
not be construed as an express warranty. Prior to using, implementing or permitting use of the Products, you
shall determine the suitability of the Products for the intended use, and you shall assume all risk and liability
whatsoever in connection with such determination. We reserve the right to use functionally equivalent refurbi-
shed or reconditioned parts or Products as warranty replacements or as part of warranty service. This warranty is
not transferable from the original purchaser and only applies to the consumer residence where the Product was
originally installed located in the United States and Canada. This warranty is not extended to resellers.
To Obtain Service Under Limited Warranty:
To qualify for warranty service, you must: (a) notify us at the address
or telephone number stated below within 60 days of the discovery of the defect; (b) give the model number and
serial number; and (c) describe the nature of any defect in the Product or part. At the time of the request for
warranty service, you must present evidence of your proof of purchase and proof of the original purchase date. If
we determine that the warranty exclusions listed above apply or if you fail to provide the necessary documentation
to obtain service, you will be responsible for all shipping, travel, labor and other costs related to the services. This
warranty is not extended or restarted upon warranty repair or replacements.
Please check our website for any additional Product information, www.zephyronline.com.
Zephyr, 2277 Harbor Bay Parkway, Alameda, CA 94502
JAN21.0401
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