10
598-1306-07
trouBLESHootING GuIdE
PoSSIBLE CauSE
1. Circuit breaker or fuse is turned off.
2. Switch on device is turned off.
3. Interrupted by another device.
4. Does not respond immediately after
installation.
5. Signals from transmitter are being
blocked, or transmitter is out of range.
6. Weak battery in the transmitter.
7. Dip switches on transmitter and receiver
units do not match.
8. Device is defective.
1. Same as 5, 6, and 7 above.
1. Short term power line failure.
2. Another transmitter on the same
frequency.
SYMPtoM
Device does not come on.
Device does not turn off.
Device comes on randomly.
SoLutIoN
1. Verify circuit breaker or fuse is turned
on.
2. Verify switched device is turned on.
3. Change codes on transmitter and
receiver units.
4. Wait for 90 second initialization period
(remote motion sensor).
5. Check for metal objects that could
block the signal, or reposition the
transmitter.
6. Check battery charge and replace if
necessary.
7. Verify code settings on transmitter and
receiver units are set the same.
8. Test using different device.
1. Same as 5, 6, and 7 above.
1. Next transmission from transmitter
will reset receiver to correct state.
2. Change codes on transmitter and
receiver units.
tECHNICaL SErvICE
Please call 1-800-858-8501 (English speaking only) for assistance before returning product to store.
If you experience a problem, follow this guide. You may also want to visit our Web site at:
www.hzsupport.com.
If the problem persists,
call* for assistance at
1-800-858-8501
(English speaking only), 7:30 AM to 4:30 PM CST (M-F). You may also write* to:
HeathCo LLC
P.O. Box 90045
Bowling Green, KY 42102-9045
ATTN: Technical Service
* If contacting Technical Service, please have the following information available: Model Number, Date of Purchase, and Place of
Purchase.
No Service Parts available for this Product
Please keep your dated sales receipt, it is required for all warranty requests.
