ZENITH ELECTRONICS CORPORATION
Zenith Part No. 206-3879-A
2000 MILLBROOK DRIVE
GS# 3835RS0066N
LINCOLNSHIRE, IL 60069
Printed in China
Issue A
ZENITH ELECTRONICS CORPORATION
DVD PLAYER DVB312 LIMITED WARRANTY - USA
Zenith will repair or replace your product, at Zenith’s option, if it proves to be defective in material or workmanship under
normal use, during the warranty period (“Warranty Period”) listed below, effective from the date (“Date of Purchase”) of
original consumer purchase of the product. This warranty is good only to the original purchaser of the product and effective
only when used in the United States, excluding U.S. Territories.
THIS WARRANTY IS IN LIEU OF ANY OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT
LIMITATION, ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. TO THE EXTENT
ANY IMPLIED WARRANTY IS REQUIRED BY LAW, IT IS LIMITED IN DURATION TO THE EXPRESS WARRANTY PERIOD
ABOVE. ZENITH WILL NOT BE LIABLE FOR ANY CONSEQUENTIAL, INDIRECT, OR INCIDENTAL DAMAGES OF ANY
KIND, INCLUDING LOST REVENUES OR PROFITS, IN CONNECTION WITH THE PRODUCT. SOME STATES DO NOT
ALLOW LIMITATION ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OF INCIDENTAL OR
CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.
THIS LIMITED WARRANTY DOES NOT APPLY TO:
1. Damages or operating problems that result from shipping, installation, adjustment of user controls, calibration, maintenance
or failure to maintain, or separate system components; and
2. Damages or operating problems that result from normal wear and tear, misuse, abuse, operation outside environmental
specifications or contrary to the requirements or precautions in the Operating Guide, accident, lightning strikes or other
natural causes, unauthorized modification or alteration, incorrect electrical current or voltage, software errors that do not
disable functionality, operating software protocols adopted after the date of manufacture or for outside the U.S., institutional
or commercial use, or other causes not arising out of defect in material or workmanship.
3. Therefore, the cost of repair or replacement of such defective product shall be borne by the consumer.
CUSTOMER INTER-ACTIVE CENTER NUMBERS:
FOR WARRANTY SERVICE:
You must call
1-800-984-9349
(Monday~ Friday, 7 AM to 8 PM CT) and select appropriate option from the menu to confirm
the product is defective and to obtain Return Authorization (RA). During the Warranty Period, Zenith will send you a
return-shipping label. After you obtain RA for return, please box your unit with a copy of the sales receipt and enough packing
material to ensure undamaged delivery of your product. When you receive the label, place it on the box and call the 800 # in
the instruction for pick-up. When your unit is received, Zenith will repair or replace your unit in accordance with this Limited
Warranty.
ADVANCE SHIPMENT.
If replacement unit is available and you want second day delivery, our service representative will
ask for your credit card number. Zenith requires a reserved deposit by credit card as surety for such advance shipment. Your
credit card will not be charged if you return the defective unit in 10 business days. For advance shipment, the return label will
come with the replacement unit sent to you. Please follow boxing and shipping instructions above.
WARRANTY PERIOD:
LABOR: 90 DAYS
from the Date of Purchase.
PARTS: ONE YEAR
from the Date of Purchase.
Repaired or Replacement Unit
is warranted for the remaining
period of the original warranty.
HOW SERVICE IS HANDLED:
Call 1-800-984-9349
for instructions on getting the defective
unit repaired or replaced.
Please retain dated sales receipt and your box
to return the
unit to Zenith for repair or replacement.
Both ways shipping charges will be borne by Zenith during the
Warranty Period. After the Warranty Period, you pay in-bound
shipping charges and Zenith pays return shipping charges.
For Warranty Service
For Post Warranty Repair
For Where-to buy, Product Assistance,
or Customer Assistance
Call 1-800-984-9349
(Monday~ Friday, 7 AM ~ 7 PM CT)
Retain your dated sales receipt to prove the Date of Purchase as well as your
box for shipping the unit to Zenith, for warranty service.
Legible copy of your sales receipt must be submitted with the unit at the time
the unit is returned for warranty service.
For repair or replacement after the Warranty Period has expired,
Call 1-800-984-9349
(Monday~ Friday, 7 AM ~ 7 PM CT)
Call 1-877-9Zenith (1-877-993-6484)
(Monday~ Friday, 7 AM ~ 8 PM CT and
Saturday, 8 AM ~ 5 PM CT) and select appropriate option from the menu.
Or visit our website at
http://www.zenithservice.com
