Cooling
Fresh Air
Clean Air
Heating
Ventilation system Zehnder ComfoAir QManual for the service engineer
ComfoAir Q TR
ComfoAir Q ST
Page 1: ...Cooling Fresh Air Clean Air Heating Ventilation system Zehnder ComfoAir Q Manual for the service engineer ComfoAir Q TR ComfoAir Q ST...
Page 2: ...ing Installation procedures Available operating devices Available ancillaries Information found on the identification plate Suffix Meaning ComfoAir Product family name Q Product type name 350 Maximum...
Page 3: ...navigate through the unit menu 19 4 5 Access the installer settings 19 4 6 Menu structure 20 4 7 COMMISSIONING menu 22 4 8 MAIN BOARD SETTINGS menu 24 4 8 1 VENTILATION PRESETS menu 24 4 8 2 VENTILAT...
Page 4: ...32 6 2 How to remove ancillaries 32 6 3 Malfunction alerts on the display of the unit1 33 6 3 How to gain access to the ComfoNet connectors on the unit 34 6 4 How to gain access to the main board 34...
Page 5: ...iven in this document A modification can cause personal injury or damage the performance of the ventilation system Always disconnect all poles of the power supply of the unit and optional connected Co...
Page 6: ...ection size Inside 160mm Outside 190mm Inside 160mm Outside 190mm Inside 180mm Outside 200mm Condensation drain size Tube version 32mm Thread version 1 ComfoNet data Maximal power 400mA 12V Maximal no...
Page 7: ...casing dB A 1 150 25 16 0 41 0 37 46 34 33 2 200 50 31 0 45 0 57 51 38 37 3 245 50 43 0 47 0 64 54 40 40 4 250 100 59 0 49 0 85 56 42 42 5 300 100 77 0 50 0 92 59 45 45 6 350 100 98 0 51 1 00 63 48 47...
Page 8: ...37 0 46 0 54 54 43 42 3 300 50 53 0 48 0 64 57 45 44 4 315 50 59 0 49 0 67 57 46 45 5 350 100 89 0 52 0 92 61 48 48 6 400 100 113 0 54 1 01 63 50 50 7 450 100 140 0 55 1 12 66 52 53 8 350 150 106 0 5...
Page 9: ...420 50 107 0 56 0 92 63 51 51 6 450 100 143 0 57 1 15 65 53 53 7 500 100 176 0 59 1 27 68 55 55 8 600 100 254 0 61 1 53 73 59 60 9 450 150 162 0 58 1 29 66 53 54 10 450 200 180 0 59 1 44 67 54 55 11 5...
Page 10: ...ilters for air filtering D Display to operate the unit E Cable tray cover for cover and protection of the connected cables F Front cover for an air tight seal G ComfoNet RJ45 connection H Mains power...
Page 11: ...supplier for the article codes and prices of all available sets 17 3 4 5 2 13 12 11 14 15 16 18 10 6 8 7 9 Position Part 2 Top section sensor 3 Main board 4 Filter set G4 F7 1x 1x 5 Mid section senso...
Page 12: ...bypass actuator Modulating bypass actuator RD Red M1 Exhaust motor Supply motor GN Green M2 Supply motor Exhaust motor YE Yellow S1 Sensor outdoor air Sensor extract air GY Grey S2 Exhaust air pressu...
Page 13: ...from frost and water damage Open the semi transparent visor The unit will automatically start up the commissioning wizard Follow the instructions on the display 4 Example ancillaries 5 6 Example repor...
Page 14: ...he unit When the unit has a standard heat exchanger a dry siphon must always be present 4 Left 5 6 Example flow meter When the orientation of the unit is LEFT the location of the filters should be Lef...
Page 15: ...are no large metal objects between them b Only one master may be placed in an RF system c The CO2 RF main control acts as master and must be placed in a central location in the dwelling d A CO2 RF up...
Page 16: ...e button 10 min button Timer OFF together for at least 6 sec 5B 8 sec 6 CHANGED SAME 4 CO2 RF main control 1 Press the button for at least 8 sec 2 Set the RF SENSOR PRIORITY menu settings advice AUTO...
Page 17: ...nt visor Press any key on the display 4 2 Overview of the unit display AUTO SHIFT MENU Tu 14 02 A B C E D Position Part A Status indicator LED light On The unit is operating correctly Off The unit has...
Page 18: ...requested the extra airflow segment is blinking Only available in advanced mode O Current airflow volume in m3 h or l s P Current supply fan mode no icon fan is not in operation fan is in operation Q...
Page 19: ...with all your operating options 1 Select BACK until you reach the main screen 2 Close the semi transparent visor 4 5 Access the installer settings The installer settings menu is password protected to...
Page 20: ...ILTER SETTINGS LOG OUT ALTITUDE 0 10V INPUT 13 FACTORY DEFAULTS RESET FIRE PLACE PRESENT 0 10V INPUT 23 RESET ERRORS UNBALANCE HEAT EXCHANGER TYPE 0 10V INPUT 33 RESET ANALYSIS DIRECT FAN CONTROL 0 10...
Page 21: ...FROST PREHEATER3 SEASON DETECTION2 BYPASS RF SETTINGS2 8 COMFOCOOL3 ANALOG INPUT3 SUBSOIL HEAT EXCH 3 COMFOCOOL3 SEASON DETECTION FANS ENERGY INSTALLER DEFAULT2 TASK MENU 1 This menu is only visible...
Page 22: ...air connections are to the right side of the unit CONNECTION OF THE CONDENSATION DRAIN Select the location of the installed dry siphon The unit will then check if this is correct The option of no con...
Page 23: ...is setting in the medium airflow test COMMISSIONING AIR FLOW Select the desired airflow in which you would like to commission the valves and or grilles FINE TUNE ALL EXTRACT AND SUPPLY VALVES Use a fl...
Page 24: ...of air passing through the filters determines how quickly the filters should be replaced The filters must be replaced at least every 180 days If the unit is running at a high airflow rate then nomina...
Page 25: ...ettings by navigating to this menu 4 11 Reset options The unit is equipped with several reset options The following reset options are accessible to the user Menu item Function RESET ERROR Reset all ac...
Page 26: ...tenance action which the user should not perform In the user manual you will find all maintenance actions which the user may perform You can find the maintenance procedures of the ancillaries connecte...
Page 27: ...he chapter procedure for opening the unit Open the semi transparent visor Change the unit to SERVICE MODE Disconnect the power to the unit Remove the 3 screws of the front cover Remove the front cover...
Page 28: ...e next steps 1 1 2 2 3 Remove the modulating bypass valve as instructed in the chapter How to remove the modulating bypass valve Open the semi transparent visor Change the unit to SERVICE MODE Disconn...
Page 29: ...re heater Inspect the pre heater at least once every 4 years 1 2 3 Remove the front cover as instructed the chapter procedure for opening the unit Open the semi transparent visor Change the unit to SE...
Page 30: ...cts Inspect the air ducts at least once every 4 years 1 Example valve Example grille 2 Example air duct 3 Remove the valves and or grilles Zehnder recommends noting down the setting and location befor...
Page 31: ...aintenance log in the user manual During installation Set the unit to SERVICE MODE to ensure the modulating bypass valves are not blocking the installation of the heat exchanger Tighten all screws man...
Page 32: ...tatic charges The device will always try to ensure a comfortable and healthy environment by ventilating In case of a malfunction this is not always possible The device will adjust its controls during...
Page 33: ...e ComfoFond L Q temperature sensor and the unit INIT ERROR 1033 The unit has not been commissioned OPTION_BOX CONNECT ERROR 1067 There is no communication between the option box and the unit PREHEAT E...
Page 34: ...he semi transparent visor Remove the 3 front cover screws Remove the front cover 4 5 6 Pull the cable tray cover forwards Remove any connected wire from the ComfoConnect connectors Zehnder recommends...
Page 35: ...1 1 2 2 3 Remove the modulating bypass valve as instructed in the chapter How to remove the modulating bypass valve Open the semi transparent visor Change the unit to SERVICE MODE Disconnect the powe...
Page 36: ...e 3 front cover screws Remove the front cover Pull the cable tray cover forwards Remove any connected wire from the ComfoConnect connectors Remove the 2 display cover screws Open the display cover Pul...
Page 37: ...Is something wrong with the ComfoCool Q600 option box cable Yes 1 Replace the cable 2 Follow the procedure for ending the maintenance No 1 Get a new ComfoCool Q600 option box 2 Replace the ComfoCool Q...
Page 38: ...be replaced Action 1 Order new filters 2 Replace the filters as instructed in the user manual Malfunction code EXT_PRESSURE_EHA ERROR EXT_PRESSURE_SUP ERROR The system resistance in the extract exhau...
Page 39: ...nce 4 Reset the errors as instructed in the chapter How to reset errors 5 Go to the next question No 1 Get the main board service set 2 Replace the main board as instructed in its supplied manual 3 Fo...
Page 40: ...in its supplied manual 3 Connect the power to the unit Be aware of the danger for electrical shocks and rotating parts 4 Reset the errors as instructed in the chapter How to reset errors 5 Follow the...
Page 41: ...Access the main board as instructed in the chapter How to gain access to the main board 2 Disconnect all sensor connectors from the main board 3 Connect the power to the unit Be aware of the danger fo...
Page 42: ...ge in the unit 2 When the temperature inside the unit is within the allowed temperature range Inspect the heat exchanger as instructed in the chapter Maintenance of the heat exchanger 3 Reset the erro...
Page 43: ...NCE ERROR The airflow balance or unbalance setting cannot be guaranteed This error will reset automatically when the problem is solved Question Action 1 Is there an error message on the unit display Y...
Page 44: ...o reset errors Problem The supply temperature is high in the summer Question Answer Action 1 Is the modulating bypass function set to DISABLE 9 Yes Set the modulating bypass function to AUTO or OPEN 9...
Page 45: ...intenance of the condensation drain No Reconnect the condensation drain Problem The ancillary is not working Question Answer Action 1 Does the ancillary have a battery Yes Check the battery and replac...
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Page 48: ...and GmbH Sales International Almweg 34 77933 Lahr Germany T 49 78 21 586 392 F 49 78 21 586 406 sales international zehndergroup com www international zehnder systems com ZGNL_Manual_10001004869 V0118...