ZeeVee HDbridge2000 Series Configuration Manual Download Page 6

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HDbridge 2500/2600-DT Configuration Guide

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HDbridge 2500/2600-DT Configuration Guide

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Unable to

Connect

to Maestro

If unable to connect, try one of the following:



If you are getting a page not found error when directly connected to a PC,

try disabling WIFI. If that

does not correct it, make sure your PC is not using a static IP address. The PC and the HDbridge2000 unit must be on the

same IP subnet for them to communicate. For details on how to check for a static IP address, please see the FAQ section of

our website.



If the page loads, but all you see is a purple background and the ZeeVee logo (and are not

prompted to log in)

please try a different web browser. We have found some older versions of Internet Explorer are not

compatible with the Maestro tool. Updating IE or using Firefox or Chrome should correct the issue.

No picture

or channel

found at TV

Verify the HDTV has a QAM (digital cable) tuner. Verify that you have performed a full channel scan on the HDTV with “cable

mode” selected. Lower the power on the unit, then verify that the modulator is not conflicting with any other channel by

connecting the unit directly to the HDTV.

Idle Screen

(bouncing

logo)

One reason this may happen is when the unit does not detect video input. Verify the source is on and producing a video

signal, then verify the source is outputting a supported resolution. If the Video Source (Channel Plan tab in Maestro) is set to

Auto, change it to the specific video type being used (Component or VGA).

Image

Breakup

Image or video break up is often caused by an issue in the RF/coax network. You may have chosen a channel number that is

not completely vacant.
If you are combining with other modulators, be sure the RF# selected on the unit does not conflict with any other channels,

keep in mind that some analog modulators may spill over to adjacent channels and cause unexpected interference.
If you are combining with a cable service, keep in mind that they sometimes have extra signals that a TV will not display and

can cause interference.
There may also be an RF power balance issue. Verify that the RF power of the unit is balanced with signals from other

modulators and from the cable company. As a test, try removing all other signals (cable, other modulators, etc) and see if you

still see similar issues.
Some TVs will also show video issues if the signal strength is too high. Try lowering the RF power on the unit to ensure you

are not overdriving the HDTV tuner.

VGA or

HDMI video

does not fill

HDTV screen

The unit is broadcasting in “compatibility mode.” This means it’s receiving a resolution from your VGA/HDMI source that

doesn’t match standard 1280x720 or 1920x1080 HDTV picture resolutions. When that happens, the unit fits the incoming

picture inside either a 720 or 1080 window and pads the outside area with black. To resolve the issue, set your VGA source to

output 1280x720 or 1920x1080 resolution. For more detailed information about setting up VGA and HDMI resolutions, see the

FAQ section of our website.

Audio and

video are not

synchronized

If both the audio and video are being sent through the unit to the TV, be sure your firmware is fully updated, later versions of

firmware may have lip sync corrections.
If you are feeding the audio directly from the source into a distributed (whole house) audio system and not through the

ZeeVee unit, it will arrive to the speakers before the video arrives to the HDTV. This happens because the video is being

encoded into a digital signal, modulated by the unit and then demodulated at the HDTV. Each of these steps adds latency that

will not be reflected in the audio because it is traveling a shorter path.
To work around the issue, you can try one of the following:



Use an audio delay device that allows you to add a delay to the audio stream before it reaches the sound system.



Feed the audio to the ZeeVee unit and send it to the HDTV with the video. Then take the audio out from an HDTV or external

QAM tuner (such as the ZvSync) and connect it to your audio system. The audio should have a similar amount of delay since it

has gone through the encoding and decoding process just as the video did.

Troubleshooting

WARRANTY

HDbridge 2000 Series
and ZvPro Product Lines
ZeeVee, Inc. January 1, 2014

LIMITED FIVE YEAR WARRANTY

ZeeVee warrants your ZeeVee Equipment (defined
to include only HDbridge Series and ZvPro Series
of equipment) against defects in materials and
workmanship for a period of five years from the date
of purchase. ZeeVee’s limited warranty extends only
to the original end user purchaser or any person
receiving the ZeeVee Equipment as a gift from the
original end user purchaser and to no other purchaser
or transferee. All warranties implied by law, including
any implied warranties of merchantability and fitness
for a particular purpose, are expressly limited to
the duration of this express limited warranty. Some
countries or states of the U.S. do not allow limitations
on how long an implied warranty lasts, so the above
limitation may not apply to you.

EXCLUSIVE REMEDY FOR ZEEVEE EQUIPMENT

At the option of ZeeVee, the ZeeVee Equipment
will be repaired or replaced with a new, repaired or
refurbished product (whichever ZeeVee deems as
necessary) if it becomes defective or inoperative.
If ZeeVee cannot reasonably repair or replace the
ZeeVee Equipment then ZeeVee may, at its sole
discretion, refund the original purchase price or
the current retail price of the ZeeVee Equipment.
If ZeeVee chooses to repair or replace the ZeeVee
Equipment, or to refund the purchase price, this will
be the exclusive remedy. With the exception of any
warranties implied by the law of any country or state
of the U.S., this express limited warranty is exclusive
and in lieu of all other warranties, guarantees,
agreements and similar obligations of ZeeVee.

THE ABOVE WARRANTIES ARE SUBJECT TO
THE FOLLOWING CONDITIONS

• You must have proof of purchase from an

authorized ZeeVee dealer to receive warranty
service. A sales receipt or other document
showing that you purchased the ZeeVee
Equipment is considered proof of purchase.

• Warranty coverage begins the day the original end

user purchaser or any person receiving the ZeeVee
Equipment as a gift from the original end user

purchaser purchased the ZeeVee Equipment.

• All ZeeVee Equipment, including replacement

products, are covered only for the original
warranty period. When the warranty on the original
product expires, the warranty on the replacement
product also expires.

• If we determine that the problem is not covered

under the limited warranty, we will notify you and
inform you of service or replacement alternatives
that are available to you on a fee basis.

• In the case of a paid repair: at the option of

ZeeVee, the ZeeVee Equipment will be repaired
or replaced with a new, repaired, refurbished, or
comparable product (whichever ZeeVee deems as
necessary).

• ZeeVee Equipment must be purchased through an

authorized ZeeVee distribution partner and dealer/
reseller. Check zeevee.com for a list of authorized
distributors and a list of any expressly excluded
dealer/resellers. ZeeVee does not warrant
equipment purchased through grey market
resellers or certain internet resellers.

WHAT THESE WARRANTIES EXCLUDE

Your warranties do NOT cover:
•

Shipping, tax or duty charges for return or
replacement of unit

• Labor charges for installation or set-up of the

ZeeVee Equipment.

• Repairs or replacement due to misuse, accident,

lightning damage, unauthorized repair, power surges,
or other causes not within the control of ZeeVee.

• Any modifications or other changes to the ZeeVee

Equipment, including but not limited to software
or hardware modification in any way other than
as expressly authorized by ZeeVee, will void these
limited warranties. Except in the case of hardware
or software provided by ZeeVee, installing
modifications, “hacks,” or utilizing service access
or “back doors” will void these limited warranties.

• Reception or transmission problems caused by

signal conditions, Internet connection problems,
or any other communication systems outside the
unit.

•

Expendable accessories included in ZeeVee
Equipment such as batteries.

• Any ZeeVee Equipment that has been modified

or adapted to enable it to operate in any country
other than the country for which it was designed,

manufactured, approved, and/or authorized.

• Any ZeeVee Equipment that has altered or missing

serial numbers.

• Any ZeeVee Equipment that has been opened or

otherwise tampered with.

• Problems that are directly caused as a result of using

any third party accessories, parts or components.

MATERIALS REQUIRED FOR WARRANTY

Please keep your sales receipt and any other
documentation showing proof of purchase. Also,
keep the original box and packaging material in case
you need to return your ZeeVee Equipment.

TO GET WARRANTY SERVICE

Warranty service will be provided by ZeeVee. If
you believe you need service for your ZeeVee
Equipment, please contact ZeeVee by calling our
customer care center at (877)-4ZeeVee; (877)-493-
3833. If it is determined that the product needs to
be returned for service or exchange, you will receive
a Return Material Authorization (RMA) number. Our
agents will help you through the process through
which you can return the product. ZeeVee is not
responsible for customer products received without
an RMA number and may reject such products.

TO GET OUT-OF-WARRANTY SERVICE

To obtain out-of-warranty service for your ZeeVee
Equipment, please contact ZeeVee by calling our
customer care center at (877)-4ZeeVee; (877)-493-
3833 for information on the possibility of and any
costs for repair or replacement of out-of-warranty
products. No agent, company, dealer, distributor, or
person is authorized to change, modify, or extend
the terms of these warranties in any manner.

LIMITATION OF LIABILITY

In no event will ZeeVee be liable for any amount
greater than the retail price of the ZeeVee
Equipment. ZeeVee shall not be liable for any
incidental or consequential damages (including
lost profits) for breach of any express or implied
warranty on the ZeeVee Equipment. Some countries
and states of the U.S. do not allow the exclusion or
limitation of incidental or consequential damages,
so the above limitation or exclusion may not apply
to you. This warranty gives you specific legal rights
and you may also have other rights, which vary from
country to country and state to state.

Place P

ost

card Stamp

Here

Send to:

ZeeVee, Inc.

ATTN: REGISTRA

TION

1 Monarch Drive

Littleton, MA 01460

USA

North American Sales: